https://www.promentalhealth.co.uk/training/instructor/video/course-summary- https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4803.mp4 Course Summary Completing Your Course and Taking the Test with ProTrainings Congratulations on completing your course! Before taking the test, review the student resources section and refresh your skills. Student Resources Section Free student manual: Download your manual and other resources. Additional links: Find helpful websites to support your training. Eight-month access: Revisit the course and view any new videos added. Preparing for the Course Test Before starting the test, you can: Review the videos Read through documents and links in the student resources section Course Test Guidelines No time limit: Take the test at your own pace, but complete it in one sitting. Question format: Choose from four answers or true/false questions. Adaptive testing: Unique questions for each student, with required section passes. Retake option: Review materials and retake the test if needed. After Passing the Test Once you pass the test, you can: Print your completion certificate Print your Certified CPD statement Print the evidence-based learning statement Additional ProTrainings Courses ProTrainings offers: Over 350 courses at regional training centres or your workplace Remote virtual courses with live instructors Over 300 video online and blended courses Contact us at 01206 805359 or email support@protrainings.uk for assistance or group training solutions. Thank you for choosing ProTrainings and good luck with your test! https://d3imrogdy81qei.cloudfront.net/video_images/8553/Course_Summary-01.jpg Yes 127 https://www.promentalhealth.co.uk/training/instructor/video/introduction-to-mental-health-instructor-course https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4035.mp4 Course introduction Welcome to Mental Health in the Workplace Instructor Preparation Course Course Overview Level Three Course Equivalent This course by Pro Trainings is designed as preparation for our level three training. It is a prerequisite for attending ITG Instructor training or other ProTrainings instructor courses. Course Registration and Access To register, call 01206805380 to book your place. Upon booking, you'll receive access to the online course and your course manual will be sent by post. Course Features Flexible Learning Watch instructional videos Answer knowledge review questions Take a short completion test Start and stop the course at your convenience Resume from where you left off Re-watch videos anytime Accessible on any device Supportive Learning Environment Text support on each page to complement videos Option to view videos with subtitles (CC icon) Additional assistance available for incorrect answers Completion and Resources Printable completion certificates and downloadable resources upon passing Access to training resources and links from the course home page Updates and new materials regularly added Course access for eight months post-test completion Company Solutions and Updates Free Company Dashboards If you manage staff training, contact us for information on our company solutions. Reach out via email, phone, or online chat. Stay Updated and Refresh Skills Video Refresher Emails Register to receive video refresher emails every Monday morning. Stay informed about new course videos and blog updates. Manage your email preferences at any time. We trust you'll find this course enriching. Thank you for choosing ProTrainings, and best of luck! https://d3imrogdy81qei.cloudfront.net/video_images/7337/Course_introduction-01.jpg Yes 145 https://www.promentalhealth.co.uk/training/instructor/video/mental-health-well-being-and-resilience https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3986.mp4 Wellbeing and resilience Importance of Mental Well-being and Resilience Mental Well-being: A Foundation for Health Parallel with Physical Health: Good mental health is equally vital as good physical health, as many individuals experience periods of poor mental health. Indicators of Good Mental Health: Feeling confident, happy, and capable of coping with everyday stresses are key aspects of good mental health. Optimism and Goal Achievement: Those with good mental health feel optimistic about achieving their potential and goals. Enhancing Mental Well-being: Positive thinking, happiness, and contentment can be fostered through social connections, physical activity, skill development, and community involvement. Resilience: Coping with Challenges Definition of Resilience: Resilience involves coping with and adapting to challenging situations that arise in life. Managing Stress and Anxiety: Resilience does not eliminate stress or anxiety but involves having coping strategies and support systems in place. Workplace Impact: Positive mental well-being enhances workplace positivity, impacting interactions with customers and service users. https://d3imrogdy81qei.cloudfront.net/video_images/7331/Wellbeing_and_resilience-01.jpg Yes 103 https://www.promentalhealth.co.uk/training/instructor/video/could-you-be-a-samaritan https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4084.mp4 Could you be a samaritan? Becoming a Samaritan: Training and Roles Strict Training and Selection Process Rigorous Selection Criteria Many people aspire to become Samaritans, believing they have the necessary skills. However, the training and selection process is rigorous. We seek individuals who are empathetic, non-judgmental, and capable of listening to distressing and harrowing stories without carrying them home. Role of Samaritans Supportive Listening Role As Samaritans, we are ordinary people committed to listening without judgement. We do not wear capes; we simply stand ready to support. Joining Samaritans isn't about finding answers to personal problems but about being receptive and supportive. Personal Experience and Rewards Challenging yet Rewarding Experience Having served as a Samaritan for 6 years, I've found it both challenging and deeply rewarding. It involves listening to a range of experiences, from humorous to heart-wrenching. Joining Samaritans How to Join To become a Samaritan, visit our branch online, fill out an application, and proceed to an interview. There are diverse roles available beyond listening, including support and fundraising. Even roles like replenishing the biscuit barrel contribute significantly to our mission. https://d3imrogdy81qei.cloudfront.net/video_images/7287/Coping_yourself-01.jpg Yes 118 https://www.promentalhealth.co.uk/training/instructor/video/starting-a-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4001.mp4 Starting a discussion Supporting Employees with Mental Health Concerns Approaching Employees About Mental Health Employees and managers often notice changes indicating mental health issues: Approach the employee at an appropriate time when they feel comfortable. Choose a quiet, private location to ensure confidentiality and full attention. Avoid starting conversations in public areas where it could be overheard. Communicating Effectively Effective communication is key: Be mindful of body language to convey openness and respect. Ask simple, open-ended questions and listen actively without interrupting. Avoid making assumptions, comparisons, or attempting to diagnose. Reassure them that the discussion will remain confidential. Providing Support and Reassurance Ensure the employee feels supported: Offer assistance with their work responsibilities if needed. Let them express themselves freely and refrain from rushing the conversation. Respect their need to speak uninterrupted and avoid distractions. Summarising and Offering Suggestions Conclude the discussion positively: Paraphrase and summarize their concerns to demonstrate understanding. Ask if they would like suggestions or advice, respecting their autonomy. Reflect back on what they've said to clarify and ensure mutual understanding. Supporting an employee through active listening can be more effective than providing immediate solutions. https://d3imrogdy81qei.cloudfront.net/video_images/7183/Starting_a_discussion-01.jpg Yes 231 https://www.promentalhealth.co.uk/training/instructor/video/about-the-practical-two-day-part-of-your-course https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4100.mp4 About the practical two day part of your course Day Two Classroom Details Course Completion Reminder Congratulations on Completing the Online Part! Before your test, here's what you need to know about the day two classroom session of your Mental Health in the Workplace Instructor Course. Location and Accessibility Office Location Our offices are conveniently located five minutes from the A12 on the north side of Colchester. Transport Options Easily accessible from Colchester North railway station, by bus or taxi. There are also many hotels in close proximity. Parking Information There is limited parking available at our offices. If you drive, please park in a bay marked "650". Do not park in bays marked "Reserved". Arrival and Access Building Access No student access before 8:30 AM. After 8:30 AM, use the intercom to gain entry. Sign-In Process Upon arrival, sign in on the sheet by the door before entering the classroom. Course Schedule and Amenities Course Timings The course starts promptly at 9:00 AM on both days and typically ends by 5:00 PM. Refreshments Tea, coffee, and water provided. A sandwich shop is located a few minutes' walk away. Vending machines are available for soft drinks and snacks. Additional Information Homework and Contact There will be homework between day one and day two. For any questions or special requirements, please contact us. We look forward to welcoming you. Safe travels! https://d3imrogdy81qei.cloudfront.net/video_images/7523/About_the_practical_two_day_part_of_your_course-01.jpg Yes 94 https://www.promentalhealth.co.uk/training/instructor/video/course-overview-mh3 https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3983.mp4 Mental health training Mental Health in the Workplace Course Course Overview Description: This course is designed to equip employees, managers, and employers with essential knowledge about mental health issues in the workplace. Key Learning Points: Understanding Mental Health: Differentiate between mental health and mental ill-health. Recognizing Mental Ill-health: Identify various types of mental health issues that colleagues or employees may experience. Support and Resources: Learn where to seek help and support for mental health concerns. Promoting a Positive Environment: Create a workplace culture that fosters inclusivity, support, and respect. Clear Policies: Implement workplace policies that promote employee well-being and discourage stigma. Encouraging Support: Encourage openness where seeking help is seen as a strength, not a weakness. Signposting Information: Find resources and support at the end of each video and in dedicated resources. Conclusion: Gain the knowledge and skills needed to support mental health in your workplace effectively. Together, we can create a positive and supportive environment for all. https://d3imrogdy81qei.cloudfront.net/video_images/7167/Mental_health_training-01.jpg Yes 106 https://www.promentalhealth.co.uk/training/instructor/video/about-our-expert https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4032.mp4 About our expert Susannah Purtell: Senior Counsellor Overview Introduction Susannah Purtell, MBACP, is a seasoned senior counsellor with over 20 years of experience. She primarily works with Employee Assistance Programs (EAPs) and a small number of private clients. Additionally, she has retired from her role as a counselling tutor. Client Focus and Services Clientele: Susannah typically supports adult clients referred through their workplaces or self-referred during appraisals or upon colleague recommendation. Scope of Practice: While initially addressing immediate concerns, sessions may reveal deeper therapeutic needs that could require extended or ongoing therapy beyond the initial sessions. Specialisations: Susannah's practice excludes children and rarely includes adolescents, focusing mainly on adult clients. Approach to Counselling Supportive Atmosphere: She provides a nurturing environment where clients freely discuss their current challenges without receiving direct advice. Collaborative Approach: Susannah encourages clients to explore their own solutions with her guidance, sometimes suggesting coping strategies or developing achievable goals together. Outcome Focus: Sessions may conclude with a structured plan outlining actionable steps or goals to work on. https://d3imrogdy81qei.cloudfront.net/video_images/7119/About_our_expert-01.jpg Yes 116 https://www.promentalhealth.co.uk/training/instructor/video/the-samaritans https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4088.mp4 The Samaritans Samaritans: Supporting Mental Health Since the 1960s Introduction Samaritans was founded in the late 1950s and early 1960s by Reverend Chad Varah, who was inspired to act after a tragic incident involving a young girl in his parish. Foundation and Growth Origins: Reverend Varah's initiative began in response to the suicide of a young girl who faced difficulties she couldn't comprehend, leading to his decision to support suicide prevention. Early Beginnings: Starting with a simple notice at his church, Samaritans began as a local effort to provide a listening ear to those in need. Expansion: What began with a handful of volunteers quickly grew into a nationwide network, now comprising approximately 226 branches across the UK. Volunteer Network: Today, Samaritans operates with the dedication of over 23,000 volunteers, available 24/7, including leap years. Services Provided Accessible Support: Samaritans offers confidential support to individuals dealing with a wide range of issues, from personal crises to emotional distress. Multi-Channel Access: Support is available through various channels including free phone calls, text messages, emails, letters, and face-to-face meetings. Community Presence: Samaritans extends its support beyond traditional avenues, including presence at major events like concerts and festivals such as Glastonbury. Conclusion Samaritans continues to play a vital role in suicide prevention and emotional support, ensuring help is always available to those in need across the UK. https://d3imrogdy81qei.cloudfront.net/video_images/7285/The_Samaritans-01.jpg Yes 154 https://www.promentalhealth.co.uk/training/instructor/video/mental-health-stereotyping-stigma-and-discrimination https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3985.mp4 Mental health, stereotyping, stigma and discrimination Equality Act 2010 and Mental Health Legal Protections Under the Equality Act 2010 Non-Discrimination: The Equality Act 2010 prohibits direct and indirect discrimination against individuals with mental health problems in public services, functions, premises, work, education, associations, and transport. Definition of Disability: A mental health condition qualifies as a disability under the Act if it has a long-term effect on normal day-to-day activities, lasting or likely to last 12 months or more. Recourse Against Discrimination: Individuals experiencing mental health problems have legal recourse against discrimination, even if the condition is not long-term. Avoiding Stereotypes and Stigma Impact of Stereotyping: Stereotyping individuals with mental ill health can lead to prejudice, discrimination, and inequality. Examples of Stereotyping: Assumptions such as unpredictability, potential for violence, incapability, lack of intelligence, or suicidal tendencies perpetuate stigma. Consequences of Stigma: Stigma may deter individuals from seeking support, leading to worsened physical health, social isolation, and difficulties in employment. Challenges and Misconceptions Challenges in Addressing Mental Health: Cultural attitudes that ignore or downplay mental health issues can prevent individuals from receiving necessary support. Workplace Rights and Support: Recognising mental ill health as a legitimate workplace issue ensures that individuals receive support in a dignified and respectful manner. https://d3imrogdy81qei.cloudfront.net/video_images/7215/Mental_health__stereotyping__stigma_and_discrimination-01.jpg Yes 204 https://www.promentalhealth.co.uk/training/instructor/video/eating-disorders---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4019.mp4 Eating disorders - professionals discussion Coping with Eating Disorders: Signs and Support Recognising Signs of an Eating Disorder Identifying potential signs that someone may be coping with an eating disorder: Unusual Eating Habits: Using food for reasons other than nourishment, such as cutting food into tiny pieces or making excuses to avoid meals. Behavioural Clues: Disappearing to the bathroom after meals, possible signs of induced vomiting. Weight Changes: Significant weight loss or fluctuation, which may or may not be discussed openly. Control Issues: Eating disorders can often involve a sense of control over food intake, particularly when other areas of life feel chaotic. Understanding the Control Aspect Eating disorders can serve as a form of control: Control Amid Chaos: Individuals may use food intake to exert control over a part of their life. Psychological Coping Mechanism: It can be a way to manage stress or feelings of helplessness. Supporting Someone with an Eating Disorder Steps to take if you suspect a colleague or employee is dealing with an eating disorder: Create a Supportive Environment: Encourage open dialogue and let them know you are available to listen without judgement. Offer Signposting: Provide information on where they can seek professional help or support groups. Respect Confidentiality: Ensure discussions remain confidential and reassure them of your support. Encourage Support Networks: Suggest they confide in trusted friends or family members to broaden their support system. https://d3imrogdy81qei.cloudfront.net/video_images/7127/Eating_disorders_-_professionals_discussion-01.jpg Yes 173 https://www.promentalhealth.co.uk/training/instructor/video/who-can-be-affected-and-what-are-the-common-triggers https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4015.mp4 Who can be affected and what are the common triggers Understanding Mental Ill Health: Common Triggers and Impact Who Can Be Affected by Mental Ill Health? Mental ill health can affect anyone and everyone. Statistically, approximately one in four individuals will experience a mental health issue at some point in their lives, either personally or through someone close to them. Common Triggers for Mental Ill Health There are various triggers that can lead to mental ill health: Major triggers such as depression or anxiety Day-to-day stressors like job changes, relocation, bereavement, relationship issues Realization of irrational thoughts or phobias These triggers may manifest as a feeling of not coping well, prompting individuals to seek help and support. However, some may endure silently, believing there is no assistance available or feeling hopeless. Denial and Mental Ill Health Many individuals may deny or not acknowledge their mental health issues, which can be stressful in itself. Stress, encompassing workplace, relationship, or life events, plays a significant role in exacerbating mental health challenges. Familial Influence on Mental Health The presence of mental ill health in the family does not necessarily predispose someone to experience it themselves. Growing up with mental health issues can normalize them, but it does not guarantee that one will automatically inherit or develop similar issues. https://d3imrogdy81qei.cloudfront.net/video_images/7111/Who_can_be_affected_and_what_are_the_common_triggers-01.jpg Yes 147 https://www.promentalhealth.co.uk/training/instructor/video/anxiety---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4022.mp4 Anxiety - professionals discussion Understanding Anxiety: Symptoms, Effects, and Coping Strategies What is Anxiety? Anxiety Definition: Anxiety is a widespread condition that drives individuals to seek counselling or other forms of help. Impact of Anxiety: It affects individuals in ways that may not be immediately apparent, often manifesting through various symptoms and behaviours. Anxiety Symptoms Panic Episodes: A significant symptom of anxiety, panic episodes can be distressing and include shortness of breath, disorientation, stomach issues, headaches, and emotional distress. Environment Avoidance: After experiencing panic episodes in specific settings like shops or concerts, individuals may avoid those places altogether, restricting their daily life. Physical Symptoms: Anxiety can cause physical manifestations such as headaches, stomach problems, and muscle tension leading to pain. Effects of Anxiety Sleep Disturbances: Anxiety can disrupt sleep patterns, causing oversleeping, insomnia, or waking up during the night with racing thoughts. Medication and Coping: Some may resort to alcohol or drugs to manage anxiety, though this can lead to additional problems. Seeking help from a GP may involve medication and counselling. Recognising Anxiety Visible Signs: Anxiety can be noticeable through body language such as hand clasping, fidgeting, or avoiding eye contact, often observed by others. Performance Anxiety: While a manageable level of anxiety can enhance performance, excessive anxiety that overwhelms normal functioning indicates a need for support. Seeking Help: It's crucial to seek help when anxiety interferes significantly with daily life or causes excessive worry beyond the situation itself. https://d3imrogdy81qei.cloudfront.net/video_images/7125/Anxiety_-_professionals_discussion-01.jpg Yes 283 https://www.promentalhealth.co.uk/training/instructor/video/how-stress-affects-the-body https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3989.mp4 How stress affects the body Effects of Stress on the Body Physical Effects Heart: Stress can increase heart rate, raise blood pressure, and contribute to heart disease. Brain: Symptoms may include fatigue, decreased mood, and reduced concentration. Skin: Stress can alter skin texture, tone, and moisture, making it appear more delicate. Immune System: It can lead to decreased immunity, making individuals more susceptible to illnesses. Muscles and Bones: Stress may cause muscle tension, protein breakdown in muscles, and reduced calcium absorption, weakening bones. Gut: Effects include changes in gut mobility, nutrient absorption, and potential development of a "leaky gut" syndrome. Physical Signs and Symptoms Low energy Headaches Muscle tension Neck or back pain Stomach upsets (diarrhoea, constipation, nausea) Chest pain and rapid heartbeat in severe cases Frequent colds and infections Loss of sexual desire or ability Dry mouth and difficulty sleeping Changes in appetite (loss of appetite or overeating) Cognitive, Behavioural, and Emotional Symptoms Cognitive: Memory problems, inability to concentrate, poor judgment, pessimism, anxiety, racing thoughts, and constant worrying. Behavioural: Changes such as altered eating patterns, excessive sleeping or insomnia, social withdrawal, procrastination, neglect of duties, substance use, and nervous habits like nail biting. Emotional: Depression, general unhappiness, anxiety, mood swings, irritability, anger, feelings of being overwhelmed or lonely, and isolation. https://d3imrogdy81qei.cloudfront.net/video_images/7179/How_stress_affects_the_body-01.jpg Yes 146 https://www.promentalhealth.co.uk/training/instructor/video/offering-support https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4002.mp4 Offering support Supporting Employees with Mental Health: Best Practices Implementing Reasonable Adjustments After an employee discloses a mental health issue: Consider reasonable adjustments, such as flexible appointment times. Offering support can encourage further disclosure and discussion. Trust is crucial in building a supportive environment. Understand your limitations and respect the employee's preferences for support. Signposting to Support Groups Guiding employees to appropriate support groups: Knowledge of available support groups is beneficial. Always refer to established support resources; avoid diagnosing. Promoting a Supportive Workplace Culture Creating an open and supportive workplace: Establish activities and groups that promote mental well-being. Provide options for healthy food and drink choices. Encourage breaks away from desks to maintain well-being. Promote transparency where employees feel comfortable discussing mental health. Emphasize that it's acceptable to disclose mental health issues and talk about them. https://d3imrogdy81qei.cloudfront.net/video_images/7185/Offering_support-01.jpg Yes 78 https://www.promentalhealth.co.uk/training/instructor/video/early-signs-and-symptoms-of-mental-ill-health https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4010.mp4 Early signs and symptoms of mental ill health Signs of Mental Ill Health: Recognising Changes in Behaviour Signs to Look Out For Mental ill health problems can manifest in various signs: Changes in behaviour that seem out of the ordinary Altered work performance or approach to tasks Withdrawal from social activities Extreme reactions or heightened emotional responses Visible coping mechanisms like increased drinking or eating habits If you know the person well, you might notice: They are not themselves and behaving differently They are avoiding social interactions or seem hesitant to open up They exhibit signs of addiction or unusual stress coping behaviours Observations in Different Settings At work: Arriving late or being frequently distracted Making uncharacteristic mistakes With friends: Reduced interest in socializing or reluctance to engage Moments of almost confiding followed by withdrawal With family: Evident changes in behaviour that are noticeable due to familiarity With less familiar individuals, it may take longer to recognise these signs, but eventually, you might notice something isn't right. If you notice these changes in yourself, it's important to acknowledge them as potential indicators of mental health issues and seek help. https://d3imrogdy81qei.cloudfront.net/video_images/7117/Early_signs_and_symptoms_of_mental_ill_health-01.jpg Yes 111 https://www.promentalhealth.co.uk/training/instructor/video/stigma-and-discrimination---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4030.mp4 Stigma and discrimination - professionals discussion Reducing Stigma and Discrimination in Mental Health Importance of Addressing Stigma and Discrimination Barriers to Seeking Help: Stigma and discrimination often deter individuals from seeking help for mental health issues. Historical Taboos: Mental illness has historically been taboo, hindering open discussion and acceptance. Positive Language: Responding positively to disclosures of mental health conditions is crucial to encourage further help-seeking. Employer Awareness: Employers should avoid assuming negative outcomes (e.g., long sick periods, unreliability) for employees with mental health conditions, and educate themselves on supportive measures. Understanding and Addressing Stereotypes Stereotypical Behaviours: Stereotypes associated with mental illness include perceptions of unpredictability, violence, incapability, and unreliability. Media Influence: Misconceptions often arise from outdated portrayals in media, perpetuating stigma. Educational Approach: Encourage self-education with accurate information about mental health conditions to dispel stereotypes and promote understanding. Positive Portrayals and Discussions Media Role: Positive media portrayals and discussions in soap operas and public disclosures by celebrities can normalize mental health discussions and reduce feelings of isolation. Encouraging Disclosure: Open and accurate discussions about mental health conditions in media can help individuals feel supported and understood. Promoting Resilience: Highlighting recovery journeys and resilience development in media representations can provide hope and inspiration. https://d3imrogdy81qei.cloudfront.net/video_images/7151/Stigma_and_discrimination_-_professionals_discussion-01.jpg Yes 304 https://www.promentalhealth.co.uk/training/instructor/video/absence-and-return-to-work https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4003.mp4 Supporting someone back to work Supporting Absent Employees with Mental Health: Best Practices Keeping Contact and Supportive Communication During an employee's absence due to mental illness: Keep in regular contact via email or phone as part of a return to work initiative. Ensure contacts are genuine and supportive, not merely token gestures. Ask about their well-being and update them on relevant work-related changes. Planning and Facilitating Return to Work Preparing for an employee's return: Consider the type and level of mental illness and their rehabilitation plan. Plan a phased return to work to accommodate individual needs and challenges. Address barriers like embarrassment or fear of returning to work environment. Avoid rushing the return process to ensure readiness and wellness. Support Systems and Confidentiality Establishing supportive systems and confidentiality: Implement a support process and phased return model. Regularly review and adjust support measures to promote mental health. Conduct risk assessments as needed before the employee returns to work. Maintain confidentiality; disclose information only with employee's consent. https://d3imrogdy81qei.cloudfront.net/video_images/7329/Supporting_someone_back_to_work-01.jpg Yes 118 https://www.promentalhealth.co.uk/training/instructor/video/stress---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4021.mp4 Stress - professionals discussion Recognising Signs of Workplace Stress Types of Workplace Stress Workplace stress can manifest in various ways: Stress from Workplace Conditions: Includes changes in job location, new management, bullying, or pressure from colleagues. Personal Stress Impacting Work: Issues from personal life affecting work performance, such as concentration difficulties or increased absenteeism. Identifying Unhealthy Levels of Stress Recognising when stress levels become problematic is crucial: Observe changes in behaviour and performance at work, such as reduced productivity or social withdrawal. Notice physical and emotional signs like tearfulness, unusual reactions, or reluctance to engage socially. Take note of feedback during appraisals or discussions that indicate noticeable changes in behaviour or performance. Supporting Individuals with Stress Offering support to colleagues showing signs of stress can make a significant difference: Encourage open communication to discuss their challenges and provide assistance. Suggest seeking professional help or counselling if stress is significantly impacting their well-being. Promote a supportive workplace culture where stress management is prioritised and stigma is reduced. https://d3imrogdy81qei.cloudfront.net/video_images/7147/Stress_-_professionals_discussion-01.jpg Yes 151 https://www.promentalhealth.co.uk/training/instructor/video/depression---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4020.mp4 Depression - professionals discussion Understanding Depression Overview of Depression Depression is a widespread condition affecting many people, often unnoticed until its impact becomes apparent. Causes of Depression Depression can stem from various factors: Physical illness: Sometimes part of a medical diagnosis. Changes in life circumstances: Such as bereavement, loss, or relationship issues. Recognising Depression in Others If you notice signs of depression in a colleague or friend: Take them aside for a private conversation in a supportive environment. Express concern and offer assistance without pressure. Types and Severity of Depression Depression can range from mild to severe: Mild to Moderate Depression: Common and manageable with appropriate support. Severe Depression: Requires professional psychological or psychiatric diagnosis. Impact and Duration Unresolved issues can exacerbate depression: Addressing underlying causes can alleviate symptoms. Without intervention, depression may persist and worsen over time. Resolution of Depression Resolving triggering issues may: Lead to complete resolution of depression without formal treatment. Depends on individual coping mechanisms and support received. https://d3imrogdy81qei.cloudfront.net/video_images/7115/Depression_-_professionals_discussion-01.jpg Yes 217 https://www.promentalhealth.co.uk/training/instructor/video/types-of-depression https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3992.mp4 Types of depression Understanding Depression: Types, Symptoms, and Treatments What is Depression? Depression is a persistent feeling of low mood that significantly affects everyday life. Key points about depression: Mild Depression: Allows normal functioning but makes mundane tasks challenging. Severe Depression: Can lead to suicidal thoughts and is life-threatening. Symptoms of Depression Common symptoms of depression include: Feeling down, restless, or guilty. Isolation, low self-esteem, and hopelessness. Self-criticism and possibly self-harm. Seasonal Affective Disorder (SAD) Seasonal affective disorder is a form of depression linked to seasonal patterns: Most severe during late autumn and winter due to reduced daylight. Symptoms may improve or disappear in spring and summer. Common symptoms include low mood, loss of interest, and increased sleepiness. Treatments for SAD Effective treatments for SAD include: Lifestyle adjustments such as regular exercise and exposure to natural light. Light Therapy: Using special lamps to simulate sunlight exposure. Talking Therapies: Counselling or cognitive behavioural therapy (CBT). Medications: Antidepressants may also be prescribed. Postnatal Depression Postnatal depression affects new parents: Occurs within weeks to two years after childbirth. Affects around one in ten mothers but can also impact fathers or partners. Signs include persistent low mood, difficulty bonding with the baby, and low self-esteem. Seeking Help for Depression Support for depression can be accessed through: Health visitors, GPs, and NHS 111 for immediate assistance. NCT new parent support and Association of Post-Natal Illness for specialised advice. Samaritans for confidential support, Rethink Mental Illness for comprehensive mental health support, and Cruse for bereavement-related depression. https://d3imrogdy81qei.cloudfront.net/video_images/7189/Types_of_depression-01.jpg Yes 286 https://www.promentalhealth.co.uk/training/instructor/video/what-is-stress https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3987.mp4 What is stress Understanding Stress: Types, Effects, and Management Definition of Stress HSE Definition: Stress is defined by the HSE as "the adverse reaction people have to excessive pressure or other types of demand placed on them." Oxford Dictionary Definition: According to the Oxford dictionary, stress is "a state of mental or emotional strain or tension resulting from adverse or demanding circumstances." Types of Stress Useful Stress: Stress can sometimes be beneficial, boosting memory, motivating individuals to achieve goals, enhancing focus, and increasing alertness. Harmful Stress: Excessive stress can be detrimental and requires management, either through self-care strategies or with support from others. Causes of Stress Stress can stem from various sources, both within and outside the workplace. It's crucial to identify, discuss, and manage stress to maintain well-being and support others. Types of Stress Responses Acute Stress: Immediate reaction to new challenges, events, or demands, such as work deadlines, accidents, or arguments. Usually subsides once the situation is resolved or threat is removed. Episodic Acute Stress: Frequent stress experienced by individuals who constantly feel under pressure or rushed, often leading chaotic lives. Can contribute to health issues like high blood pressure or digestive problems. Chronic Stress: Long-term stress resulting from ongoing unhappy situations without perceived resolution, such as financial problems, marital issues, or abuse. Poses serious risks to physical and mental health. Effects of Stress Stress impacts both physical and mental health, affecting behaviour and triggering the body's natural response mechanisms, such as increased heart rate and heightened brain activity (fight or flight response). Managing Stress While it's not possible to eliminate all stress, effective stress management strategies can help mitigate its effects. Learning to identify stressors and implementing coping mechanisms is crucial. Connection to Mental Health: Prolonged stress may contribute to the development of anxiety and other mental health conditions, underscoring the importance of proactive stress management. https://d3imrogdy81qei.cloudfront.net/video_images/7175/What_is_stress-01.jpg Yes 194 https://www.promentalhealth.co.uk/training/instructor/video/schizophrenia https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3996.mp4 Schizophrenia Schizophrenia: Understanding Symptoms and Early Signs Overview of Schizophrenia Schizophrenia encompasses a range of experiences and behaviours that can vary widely among individuals. Onset and Misconceptions Onset of schizophrenia can be sudden or gradual, and it does not involve a split personality as commonly misunderstood. Positive and Negative Symptoms There are positive and negative symptoms associated with schizophrenia: Positive Symptoms: Include changes in behaviour, delusions, hallucinations, and confused thoughts. Negative Symptoms: Such as social withdrawal, lack of emotional expression, and deterioration in personal hygiene. Schizophrenia and Psychosis Schizophrenia is a type of psychosis where individuals may struggle to distinguish reality from their thoughts and beliefs. Early Warning Signs Common early warning signs of schizophrenia include: Depression Social withdrawal Hostility or suspiciousness Extreme reaction to criticism Deterioration of personal hygiene Flat expressionless gaze Inability to express joy or cry Inappropriate emotional responses Forgetfulness Oversleeping or insomnia Seeking Medical Advice If unusual behaviours are causing disruption in daily life, it's important to seek medical advice promptly, as early treatment can be beneficial. A reliable source of information in the UK is available at rethink.org. https://d3imrogdy81qei.cloudfront.net/video_images/7197/Schizophrenia-01.jpg Yes 130 https://www.promentalhealth.co.uk/training/instructor/video/ocd https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3993.mp4 OCD Understanding Obsessive Compulsive Disorder (OCD) Overview of OCD Obsessive Compulsive Disorder (OCD) is a type of anxiety disorder. Components of OCD OCD consists of: Obsessions: Unwelcome thoughts, images, urges, worries, or doubts that repeatedly appear in the mind. Compulsions: Repeated activities performed to alleviate anxiety caused by obsessions. Potential Causes of OCD The exact cause of OCD is not fully understood, but contributing factors may include: Brain activity abnormalities. Low serotonin levels. Hereditary factors. Life experiences such as bullying, abuse, or neglect. Personalities that are meticulous and methodical. Recognising OCD in the Workplace Signs that a colleague may have OCD include: Repetitive behaviours like checking locks or appliances. Excessive hand washing. Following strict routines. Living with OCD OCD can be distressing: Medical help is essential. Support groups like No Panic offer valuable information and advice. Other useful resources include OCD Action and OCD-UK. Download our comprehensive list of mental health organisations from the resources section. https://d3imrogdy81qei.cloudfront.net/video_images/7191/OCD-01.jpg Yes 160 https://www.promentalhealth.co.uk/training/instructor/video/what-is-mental-ill-health https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3984.mp4 Recognising mental ill health Mental Ill Health: Effects and Understanding Impact of Mental Ill Health Behavioural and Emotional Changes: Mental ill health can lead to significant changes in behaviour, emotions, and thought patterns, affecting daily functioning. Personal Harm and Risk: It may result in personal harm or suffering and, in some cases, pose a danger to the individual and others around them. Impact on Work and Home Life: Mental ill health can impair performance at work and affect relationships with colleagues, friends, and family. Symptoms and Signs Cognitive and Emotional Symptoms: Individuals may struggle with clarity of thought, experience mood swings, changes in appetite, and disrupted sleep patterns. Loss of Interest and Isolation: They may lose interest in activities they once enjoyed, leading to increased isolation and withdrawal. Behavioural Changes: This can include irritability, abruptness, changes in language use, and neglect of personal hygiene. Types of Mental Health Problems Common Issues: Stress, anxiety, depression, phobias, OCD, and eating disorders are prevalent mental health challenges. Less Common Disorders: Bipolar disorder, schizophrenia, and personality disorders require specialized attention and understanding. Causes and Support Factors Contributing to Mental Ill Health: Various factors can influence mental health, and understanding these complexities is crucial in providing effective support. Role of Support: It's essential to offer non-judgmental support and provide information about available resources without attempting to diagnose. https://d3imrogdy81qei.cloudfront.net/video_images/7163/Recognising_mental_ill_health-01.jpg Yes 134 https://www.promentalhealth.co.uk/training/instructor/video/types-of-mental-ill-health https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4017.mp4 Types of mental ill health Types of Mental Ill Health: Recognising Symptoms and Signs Common Types of Mental Ill Health There are various types of mental ill health that individuals may experience: Eating disorders: Conditions where individuals have unhealthy relationships with food, such as overeating or under eating. Body dysmorphia: A condition where individuals perceive flaws in their appearance that are not observable by others. Phobias: Extreme fears of specific objects, situations, or activities. Panic episodes: Sudden, intense periods of fear or discomfort, often associated with stress. Stress and anxiety: Feelings of worry, nervousness, or unease about something with an uncertain outcome. Depression: Persistent sadness and loss of interest in activities once enjoyed, affecting daily life. Self-harm: Deliberate injury to oneself, which may include cutting or burning. Irrational thoughts: Persistent thoughts that are distressing and not based on reality. Sleep disturbances: Insomnia or disrupted sleep patterns, indicating underlying mental health issues. Recognizing Signs of Mental Ill Health It's important to recognise signs that indicate potential mental health issues: Changes in behaviour or mood, such as increased irritability or withdrawal. Difficulty coping with daily tasks that were previously manageable. Inability to think clearly or make decisions. Physical symptoms like changes in appetite or sleep patterns. If you notice these signs in yourself or someone else, it may indicate the presence of mental ill health that requires attention and support. https://d3imrogdy81qei.cloudfront.net/video_images/7155/Types_of_mental_ill_health-01.jpg Yes 113 https://www.promentalhealth.co.uk/training/instructor/video/self-harm---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4018.mp4 Self harm - professionals discussion Understanding Self-Harm: Definition, Causes, and Support What is Self-Harm? Self-harm refers to the intentional act of causing physical or emotional harm to oneself. This can include actions like cutting, burning, or hair pulling. Reasons for Self-Harm People often engage in self-harm as a way to cope with emotional distress: It may provide temporary relief from anxiety or emotional pain. It can become a habitual and comforting ritual for individuals. Self-harm is perceived as a way to manage overwhelming feelings. Possibility of Stopping While some individuals may cease self-harming on their own: Most often, support and intervention are needed to address underlying anxieties or triggers. Identifying and addressing the root causes of anxiety can aid in reducing self-harming behaviours. Support for Families and Friends If you have a family member or friend who self-harms: It's important to seek support for yourself to cope with the emotional impact. Learning how to approach and support the individual in a non-judgmental manner is crucial. Seeking professional advice and support can provide guidance on how to navigate these challenges. https://d3imrogdy81qei.cloudfront.net/video_images/7159/Self_harm_-_professionals_discussion-01.jpg Yes 126 https://www.promentalhealth.co.uk/training/instructor/video/mental-health-definition-and-terminology https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4009.mp4 Mental Health definition and terminology Mental Health vs Mental Ill Health: Understanding and Terminology What is Mental Health and Mental Ill Health? Mental health encompasses everyone's emotional and psychological well-being. Mental ill health occurs when someone struggles to cope with life's challenges and pressures. Unhelpful Terminology to Avoid Terms like "off their head," "going quietly mad," "not fully functioning," or "short of a picnic" are not constructive when discussing mental ill health. These terms can: Discourage seeking help Create feelings of being labelled or judged Dismiss the seriousness of the person's experiences Why Avoid These Terms? Using stigmatising language can prevent individuals from seeking necessary support. It may make them feel misunderstood or ashamed, hindering their willingness to open up about their feelings. Recommended Terminology Instead of stigmatising terms, use: "Difficulty in coping with things" "Feeling things aren't quite right at the moment" "Not feeling at my best" Or any personal description that accurately reflects your feelings. When talking to someone else about their mental well-being, consider starting with supportive statements such as, "I've noticed things aren't as easy for you as they used to be." This approach encourages open dialogue. https://d3imrogdy81qei.cloudfront.net/video_images/7109/Mental_Health_definition_and_terminology-01.jpg Yes 106 https://www.promentalhealth.co.uk/training/instructor/video/what-is-cbt---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4029.mp4 What is CBT - professionals discussion Cognitive Behavioural Therapy (CBT): Overview and Practical Applications What is Cognitive Behavioural Therapy (CBT)? Cognitive Behavioural Therapy (CBT) is a structured psychological treatment aimed at addressing short-term issues by modifying patterns of thinking or behaviour. How CBT Works CBT typically involves: Keeping mood diaries to track emotional patterns. Scaling mood levels to measure progress. Direct interaction with therapists, either individually, in groups, or via telephone counselling. Utilizing techniques like relaxation exercises or cognitive restructuring. It is particularly effective for less complex issues such as panic episodes or agoraphobia. Usefulness of CBT CBT can be applied to various conditions and situations: Agoraphobia Example: Individuals may keep a mood diary and gradually increase exposure to outside environments. Setting achievable goals, such as short walks outside the house, and evaluating progress. Adjusting strategies based on evaluation to enhance coping mechanisms and resilience. Each step focuses on achieving specific goals and adapting strategies for better outcomes. https://d3imrogdy81qei.cloudfront.net/video_images/7157/What_is_CBT_-_professionals_discussion-01.jpg Yes 143 https://www.promentalhealth.co.uk/training/instructor/video/eating-disorders https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3994.mp4 Eating disorders Understanding Eating Disorders Overview of Eating Disorders Eating problems extend beyond food and can involve difficult emotions: Not Just About Weight: Eating disorders are not solely defined by weight; they involve complex emotional struggles. Types of Eating Disorders: Common disorders include anorexia, bulimia, binge eating disorder, and OSFED (Other Specified Feeding or Eating Disorders). No Specific Profile: Anyone can be affected regardless of age, gender, or weight. Causes of Eating Disorders Eating disorders can be influenced by various factors: Genetics and Biology: Family history and biological predispositions can increase the risk. Psychological Factors: Issues like depression, anxiety, low self-esteem, and perfectionism can contribute. Societal Pressures: Pressure to maintain a certain body shape or weight, especially in professions like athletics, modelling, or aviation. Signs of Eating Disorders Recognising potential signs of an eating disorder: Physical Signs: Dramatic weight loss, wearing baggy clothing to hide it. Behavioural Signs: Eating large quantities quickly (binge eating), secretive eating habits, excessive use of laxatives or exercise. Social and Emotional Signs: Avoiding social gatherings involving food, evasiveness about eating habits. Seeking Help for Eating Disorders Organisations that offer support and guidance: Beat: A charity providing help for eating disorders. NHS Advice: Contact NHS 111 for initial guidance. https://d3imrogdy81qei.cloudfront.net/video_images/7193/Eating_disorders-01.jpg Yes 173 https://www.promentalhealth.co.uk/training/instructor/video/counsellor-meeting-explanation https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4008.mp4 Counsellor meeting explanation Supporting Employees: Lessons for Managers Ensuring Confidentiality and Empathy Reassure and Listen When faced with a situation where an employee confides in you: Ensure confidentiality and genuine concern. Make them feel heard and understood. Repeating their concerns can sometimes lead to deeper insights. Promoting Self-Reflection and Hope Encourage Reflection Guide the employee to reflect on past coping strategies: Help them identify what has worked for them before. Ask probing questions to uncover effective methods. Offer Hope and Direction Empower the employee by: Instilling confidence in their ability to navigate the situation. Pointing them towards resources and support networks. Emphasising that solutions lie within their grasp. Collaboration and Support Seeking Additional Support Recognise that solutions may involve: Involving HR or other relevant parties, with the employee's consent. Encouraging the employee to seek advice from peers or mentors. Ongoing Review and Adjustment Commit to: Regularly reviewing progress and adjusting strategies as needed. Offering continuous support through the process of adaptation. Suggesting ways to manage stress and maintain work-life balance. https://d3imrogdy81qei.cloudfront.net/video_images/7141/Councillor_meeting_explanation-01.jpg Yes 150 https://www.promentalhealth.co.uk/training/instructor/video/coping-yourself https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4082.mp4 Coping yourself Samaritans Support Network and Process Overview of Samaritans Support Strong Support Network At Samaritans, we operate with a robust support system. Each shift has a minimum of two Samaritans available. Shift Structure and Communication Shift Procedures Shifts are three hours long. Before starting, Samaritans check in with a designated leader via phone to confirm readiness and well-being. The leader ensures both Samaritans are mentally prepared and ready for duty, fostering a supportive environment. Handling Calls and Debriefing Call Management and Debriefing During shifts, Samaritans handle calls, texts, and emails, maintaining caller confidentiality. After each shift, a debriefing session with the leader helps process the calls and any emotional impact, ensuring peace of mind before leaving. Personal Support and Debriefing Supporting Each Other Even after shifts, Samaritans have access to support. If needed, they can call Samaritans anonymously for a chat or reach out to internal resources, including psychiatrists if necessary. This process ensures that every Samaritan has the necessary support to manage their emotional well-being effectively. https://d3imrogdy81qei.cloudfront.net/video_images/7271/Coping_yourself-01.jpg Yes 153 https://www.promentalhealth.co.uk/training/instructor/video/can-you-always-help https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4080.mp4 Can you always help Supporting Callers in Difficult Situations Limitations and Responsibilities Understanding Samaritans' Role When people reach out for help, it's important to acknowledge that while Samaritans aim to assist, there are instances where complete resolution may not be possible: Handling Sensitive Conversations Dealing with Suicidal Thoughts At Samaritans, if someone expresses suicidal intentions, we listen and support them without encouraging or preventing their decision: We ask questions to understand their feelings and reasons. We provide support to explore alternatives and find hope. Our commitment is to stay with them through their struggle. Accepting Limitations and Realities Recognising Unsolvable Issues Not every problem has a straightforward solution, and acknowledging this is crucial: We cannot resolve every issue or cure every problem. Life's complexities mean not every outcome can be altered. Our goal remains to offer compassionate support despite these challenges. While we strive to assist callers, some situations may not have immediate solutions. Our focus is on providing empathy and understanding throughout. https://d3imrogdy81qei.cloudfront.net/video_images/7267/Can_you_always_help-01.jpg Yes 82 https://www.promentalhealth.co.uk/training/instructor/video/confidentiality-expert https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4081.mp4 Confidentiality Confidentiality and Follow-Up Support at Samaritans Confidentiality of Calls Anonymity and Confidentiality When contacting Samaritans by phone, calls are completely anonymous: At the branch level, Samaritans cannot trace or identify incoming calls. Call details do not appear on phone bills, ensuring privacy. This anonymity allows callers to feel secure and comfortable seeking support. Follow-Up Support Providing Continued Support Samaritans offers follow-up calls for ongoing support: For example, after a medical appointment causing anxiety, Samaritans can arrange follow-up calls. Volunteers initiate conversations to check on the caller's well-being and offer emotional support. Follow-up calls can be scheduled based on the caller's needs and preferences. Support continues until the caller feels less anxious or chooses less frequent contact. Callers are assured that Samaritans is available whenever needed, providing a compassionate listening ear. https://d3imrogdy81qei.cloudfront.net/video_images/7269/Confidentiality-01.jpg Yes 120 https://www.promentalhealth.co.uk/training/instructor/video/ways-to-contact-the-samaritans https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4089.mp4 Ways to contact the samaritans Samaritans Contact Methods Face-to-Face Support Availability of Face-to-Face Support Face-to-face support is available at select Samaritans branches: Not all branches offer face-to-face support. Visitors can simply turn up, knock on the door, and if a volunteer is available, they will provide face-to-face counselling. Contacting Samaritans via Text or Email Using Text or Email for Support Many people choose to contact Samaritans via text or email: Response times may vary depending on the branch. Due to the nature of the system, emails or texts may be handled by different branches, causing delays. Note: Currently, replies may experience delays due to routing between branches. Future Developments with WhatsApp Future WhatsApp Support Samaritans aims to introduce a WhatsApp instant messaging system: This system will operate similarly to a telephone call, providing immediate engagement. Expected launch is anticipated early next year. WhatsApp will facilitate real-time support, enhancing accessibility and responsiveness. https://d3imrogdy81qei.cloudfront.net/video_images/7283/Ways_to_contact_the_samaritans-01.jpg Yes 114 https://www.promentalhealth.co.uk/training/instructor/video/signposting https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4004.mp4 Signposting examples Signposting Organizations for Mental Health Support Introduction Here are some recommended organizations that provide support for various mental health issues. These resources can be accessed through the links provided in the student resources section. Organizations Offering Support No Panic No Panic offers support for panic attacks and OCD, including courses and a telephone helpline. Visit nopanic.org.uk for more information. OCD Action OCD Action provides support and information on treatment for OCD. Explore their resources at ocdaction.org.uk. OCD UK OCD UK is a charity run by and for people with OCD, offering facts, news, and treatment options. Visit their website at ocduk.org. The Samaritans The Samaritans offer confidential emotional support for individuals in distress. Visit samaritans.org for more details. Rethink Mental Illness Rethink Mental Illness provides expert advice and support for mental health issues. Find out more at rethink.org. Mates in Mind Mates in Mind promotes positive mental health in the construction industry. Learn about their programs at matesinmind.org. SANEline SANEline offers national mental health helpline services. Visit sane.org.uk for additional information. Combat Stress Combat Stress specializes in helping ex-service men and women with mental health issues. Explore their services at combatstress.org.uk. Rape Crisis Rape Crisis provides support for women and girls who have experienced abuse and sexual assault. Visit rapecrisis.org.uk for more details. Victim Support Victim Support offers support and information to victims and witnesses of crime. Find resources at victimsupport.org.uk. Comprehensive List of Organizations A comprehensive list of organizations offering advice and guidance for various mental health issues is available for download from the resources section of this course. https://d3imrogdy81qei.cloudfront.net/video_images/7203/Signposting_examples-01.jpg Yes 197 https://www.promentalhealth.co.uk/training/instructor/video/wellness-action-plan https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4037.mp4 Wellness action plan Implementing a Wellness Action Plan in the Workplace The Importance of Workplace Well-being Creating a Safe and Supportive Environment Workplaces should prioritise creating a safe, respected, and valued environment where employees feel comfortable addressing both professional and personal concerns. What is a Wellness Action Plan? Understanding the Wellness Action Plan A Wellness Action Plan (WAP) is a tool designed to improve employee well-being through structured, evidence-based processes: It is a personal document, not legally binding, created by employees and shared with supervisors and managers. Facilitates ongoing discussions between employees and managers about mental health and well-being. Raises awareness of mental health issues in the workplace and promotes supportive practices. Implementing a Wellness Action Plan Steps to Create and Implement a WAP If your organisation does not have a WAP, consider setting one up using the following considerations: Respect confidentiality unless the employee consents to sharing. Discuss strategies to manage stress and mental health. Review previous supports and adjustments. Identify triggers for mental health issues in the workplace. Plan for employee well-being during periods of good health. Recognise signs and symptoms of mental health issues. Benefits for Managers Supporting Managers with the WAP The WAP helps managers: Initiate conversations about mental health with employees. Understand employee experiences and needs. Identify reasonable adjustments and special considerations. Provide appropriate support for employees returning to work after absence. Create a positive impact on new employees by demonstrating commitment to well-being. Benefits for Employees Empowering Employees through the WAP The WAP helps employees: Identify factors contributing to their well-being. Discuss the support they need with managers. Share strategies that promote well-being. Discuss personal experiences openly. Feel empowered and in control of their mental health. https://d3imrogdy81qei.cloudfront.net/video_images/7219/Wellness_action_plan-01.jpg Yes 181 https://www.promentalhealth.co.uk/training/instructor/video/shush https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4087.mp4 SHUSH Listening Tips from Samaritans: SHUSH Method Understanding the SHUSH Method Simple Tips for Effective Listening At Samaritans, we use the SHUSH method to help anyone become a better listener: Show you care: Demonstrate empathy and focus on the person. Have patience: Allow the person to speak at their own pace. Use open questions: Encourage them to expand on their thoughts and feelings. Summarise and reflect: Repeat back what they've said to show understanding. Have courage: Be comfortable with silence, allowing them time to express themselves. Applying SHUSH in Conversation Practical Techniques Anyone Can Use These techniques are straightforward and can be applied naturally in any conversation: Start with caring gestures and maintain eye contact. Ask open-ended questions like "How are you?" to encourage dialogue. Reflect back what they say to show you're listening and understand. Be patient and comfortable with pauses, allowing them time to formulate their thoughts. Using the SHUSH method isn't complicated; it's about showing genuine interest and creating a supportive space for meaningful conversations. https://d3imrogdy81qei.cloudfront.net/video_images/7281/SHUSH-01.jpg Yes 136 https://www.promentalhealth.co.uk/training/instructor/video/what-is-signposting https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4016.mp4 What is signposting Signposting for Mental Health Support Understanding Signposting What is signposting in mental health? Signposting involves directing someone to appropriate sources of help: Their GP should typically be the first point of contact for professional assistance. Other options include contacting the HR department at their workplace. Researching local resources online or accessing government health and support schemes. Benefits of Involvement Why is it important for individuals to be involved in the signposting process? It encourages individuals to take an active role in seeking help: Empowers them to accept the need for assistance. Enhances their commitment to their own recovery. Collaboration ensures the support sought aligns with their specific needs. Considerations for Using the Internet What are the considerations when using the Internet for mental health support? While the Internet can provide valuable information, caution is advised: Verify sources to avoid misinformation and unhelpful content. Avoid self-diagnosis and seek professional guidance. Be mindful of personal judgement when reading through various resources. https://d3imrogdy81qei.cloudfront.net/video_images/7145/What_is_signposting-01.jpg Yes 148 https://www.promentalhealth.co.uk/training/instructor/video/awareness-in-the-workplace https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4046.mp4 Awareness in the workplace Supporting Colleagues: Showing Care and Awareness Understanding and Addressing Issues Challenges Faced by Everyone People of all ages and stages in life experience periods of depression, loneliness, or other issues, whether it's due to personal losses like a pet or car, or other setbacks. Creating a Supportive Workplace Culture Importance of Being Supportive It's essential for everyone in the workplace, not just managers, to be aware of changes in their colleagues' behaviour and mood. A simple gesture can make a significant difference: Ask a colleague how they are feeling if they seem down or different. Show empathy and willingness to listen if they want to talk. Offer support without intruding, understanding that sometimes people may not want to share. Encouraging Open Communication Building Trust and Understanding By fostering an environment where colleagues feel cared for and supported, it creates a space where open communication can thrive: Empathise with their situation, whether it's a personal or professional challenge. Encourage colleagues to share their concerns or issues when they feel comfortable. Know your team members and show genuine interest in their well-being. Supporting colleagues doesn't require official titles or badges; it's about being human and showing empathy towards others, knowing that we all have our ups and downs. https://d3imrogdy81qei.cloudfront.net/video_images/7223/Awareness_in_the_workplace-01.jpg Yes 154 https://www.promentalhealth.co.uk/training/instructor/video/bi-polar-disorder https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3995.mp4 Bi-Polar Disorder Bipolar Disorder: Understanding Manic Depression Overview of Bipolar Disorder Bipolar disorder, formerly known as manic depression, involves extreme mood swings that can significantly impact daily life. Manic Episodes During manic episodes, individuals experience: Heightened Energy: Feeling full of energy and capable of taking on challenges. Elevated Mood: Exhibiting extreme happiness or elation. Risk-taking Behaviour: Making impulsive decisions that may be risky or harmful. Agitation: Being easily distracted or restless. Depressive Episodes During depressive episodes, individuals may experience: Low Mood: Feeling sad, hopeless, or irritable. Loss of Energy: Having a lack of enthusiasm and reduced energy levels. Difficulty Concentrating: Struggling with focus and memory. Psychological Symptoms: Such as guilt, despair, delusions, hallucinations, or suicidal thoughts. Variability in Mood Episodes People with bipolar disorder may have varying frequencies and intensities of manic and depressive episodes, sometimes interspersed with periods of normal mood. https://d3imrogdy81qei.cloudfront.net/video_images/7195/Bi-Polar_Disorder-01.jpg Yes 100 https://www.promentalhealth.co.uk/training/instructor/video/ptsd https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3997.mp4 Post traumatic stress disorder - PTSD Dealing with Emotional Responses after First Aid Understanding Emotional Impact After responding to a first aid emergency, especially involving CPR and AED use, individuals often experience various emotional responses. Feelings of Overwhelm: The entire experience can leave you feeling overwhelmed. Doubt and Reflection: It may lead to doubts about your skills and decisions made during the incident. Post-Traumatic Stress Disorder (PTSD): PTSD affects people differently and can persist for varying durations post-event. Effects of PTSD Common effects of PTSD include: Flashbacks Nightmares Panic attacks Depression Fear and stress Short temper Personality changes Avoidance behaviours These symptoms may alter behaviour and cause avoidance of triggering situations. Guidance on Coping with PTSD The World College of Psychiatrists offers guidance: Talk Therapy: Discuss the incident with a counsellor, friend, doctor, or family member. Maintain Normalcy: Keep regular life patterns to prevent the incident from dominating your life. Return to the Scene: Consider revisiting the location and discussing the event with others present. Exercise Caution: Be mindful, especially when driving, if concentration is affected. Seek Professional Help: Consult a medical professional if symptoms become overwhelming. Coping with the Outcome Reflect positively on your actions: Do Your Best: In a medical emergency, all you can do is your best. Focus on Helping: Take pride in the fact that your actions helped someone in need. Remember, your intervention can make a significant difference, despite the emotional aftermath. https://d3imrogdy81qei.cloudfront.net/video_images/7201/Post_traumatic_stress_disorder_-_PTSD-01.jpg Yes 123 https://www.promentalhealth.co.uk/training/instructor/video/what-causes-stress https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3988.mp4 What causes stress Causes of Stress: Understanding Workplace and Personal Stressors Types of Stressors Workplace Stressors: Causes of stress in the workplace include long hours, lack of training and feedback, poor communication, limited opportunities, poor relationships with colleagues, and workplace bullying. Personal Stressors: Outside of work, stress can be triggered by pressures such as financial difficulties, social pressures, conflicts, frustrations, insecurities, threats, fears, bullying, relocation, job changes, health issues, and bereavement. Impact of Workplace Stress Workplace stress is exacerbated by factors like perceived lack of control over work organization, unclear job roles and responsibilities, and inadequate communication regarding organizational changes. https://d3imrogdy81qei.cloudfront.net/video_images/7177/What_causes_stress-01.jpg Yes 83 https://www.promentalhealth.co.uk/training/instructor/video/the-employer-assistance-program https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4025.mp4 The employer assistance program Employer Assistance Programme (EAP): Benefits and Operation Overview of EAP What is an Employer Assistance Programme (EAP)? An EAP involves employers purchasing counselling services for their employees from external providers: Services are confidential and typically offer up to six counselling sessions. Counselling helps employees manage personal issues affecting their work life. Support includes coping strategies, adjusting work hours, and guidance on communication with HR or managers. Implementation and Practicality How does an EAP work? Employers can either enrol in EAPs as needed or as a proactive measure: Pre-enrolling ensures immediate support availability for employees in crisis. HR departments manage the implementation, ensuring confidentiality and effective support delivery. Benefits to Employers Why should employers consider EAPs? Benefits to employers include: Increased employee engagement and job satisfaction. Reduced absenteeism due to better mental health support. Enhanced workplace support and team cohesion through shared experiences. https://d3imrogdy81qei.cloudfront.net/video_images/7131/The_employer_assistance_program-01.jpg Yes 163 https://www.promentalhealth.co.uk/training/instructor/video/phobias https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3991.mp4 Phobias Understanding Phobias: Types, Symptoms, and Treatments What is a Phobia? A phobia is an intense form of fear or anxiety triggered by a specific situation or object, even if the perceived danger is minimal or non-existent. Key points about phobias: Out of Proportion: A fear becomes a phobia when it is disproportionate to the actual danger. Duration: Lasts for more than six months and significantly impacts daily life. Symptoms: Phobias often lead to panic, fear, and distress. Types of Phobias Phobias can be categorised into different types: Simple Phobias: Specific and often decrease with age, e.g., fear of snakes, spiders, or heights. Environmental Phobias: Fear of situations or elements like heights, deep water, or germs. Bodily Phobias: Fear related to bodily functions or medical procedures, e.g., blood, vomit, injections. Complex Phobias: Develop later in life and may involve social anxiety or fear of public spaces. Impact of Phobias Phobias can severely affect daily life: People with phobias may avoid specific situations or objects, disrupting their routines. Encountering the feared object or situation can trigger panic episodes. Treating Phobias Treatment options for phobias vary: Simple Phobias: Often treated with gradual exposure therapy to desensitise the individual. Complex Phobias: Require therapies like counselling, psychotherapy, or cognitive behavioural therapy (CBT). Combination Therapy: Sometimes a mix of treatments is recommended based on individual needs. While some people with phobias manage without treatment by avoiding triggers, others benefit from therapeutic interventions tailored to their specific phobia. https://d3imrogdy81qei.cloudfront.net/video_images/7187/Phobias-01.jpg Yes 162 https://www.promentalhealth.co.uk/training/instructor/video/is-crying-a-sign-of-weakness https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4083.mp4 Is it OK to cry? Emotional Well-being: Accepting and Expressing Feelings Changing Attitudes Towards Crying Attitudes Over Time In the past, crying was seen as a sign of weakness. Today, it's recognised as a healthy way to release emotions. Encouraging Emotional Expression Expressing Emotions It's important to allow yourself to cry and express your feelings, regardless of gender stereotypes. Supporting Others Providing Support If you see someone upset, give them space to process their emotions. Afterwards, offer support and a listening ear. Empathy and Understanding Empathy Over Sympathy Show empathy towards others' feelings without necessarily feeling sorry for them, creating a supportive environment. https://d3imrogdy81qei.cloudfront.net/video_images/7279/Is_it_OK_to_cry-01.jpg Yes 88 https://www.promentalhealth.co.uk/training/instructor/video/self-harm https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3998.mp4 Self harm Understanding Self-Harm: Causes, Signs, and Support What is Self-Harm? Self-harm is the deliberate and intentional act of causing harm or damage to one's own body. Prevalence and Demographics Self-harm is more commonly observed among younger individuals as a way to express emotional distress, though it affects people across all demographics. Causes of Self-Harm Self-harm may occur due to various reasons: Emotional distress from specific problems or situations Continued as a coping mechanism for ongoing emotional issues Linked to difficulties at work or school, challenging relationships, or sexual identity Resulting from traumatic experiences like death, physical, or sexual abuse Psychological causes such as hearing voices or borderline personality disorder Methods of Self-Harm Methods of self-harm include: Cutting, scratching, piercing, or burning the skin Substance abuse (e.g., drugs, alcohol) Excessive exercising Signs of Self-Harm Signs that someone may be self-harming include: Bruises, cuts, or burns on arms, wrists, chest, or thighs Concealing body parts to hide evidence of self-harm Displays of depression, low self-esteem, self-blame, and withdrawal from social interactions Impact and Risks Self-harm is linked to anxiety, depression, and a heightened risk of suicide. Some individuals may use self-harm as a way to manage intense emotional distress and prevent suicidal thoughts. Support and Treatment It's crucial for individuals who self-harm to seek support and treatment: Confidential counselling and therapy can help address underlying emotional issues Support groups and helplines provide a safe space for individuals to discuss their feelings Medical professionals can offer guidance on managing self-harming behaviours If you or someone you know is struggling with self-harm, seek help from trusted sources such as NHS or Samaritans. https://d3imrogdy81qei.cloudfront.net/video_images/7199/Self_harm-01.jpg Yes 163 https://www.promentalhealth.co.uk/training/instructor/video/managing-stress-2 https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3999.mp4 Managing stress Managing Stress: Strategies and Support Strategies to Manage Stress Take Regular Breaks: Ensure you schedule breaks to relax and recharge. Get Organised: Improve time management skills to reduce stress from deadlines and tasks. Learn to Relax: Practice relaxation techniques such as deep breathing or mindfulness. Review Priorities: Focus on important tasks and delegate or eliminate less crucial ones. Focus on Positivity: Cultivate a positive mindset and seek out uplifting experiences. Improve Lifestyle: Enhance diet, exercise regularly, and ensure adequate sleep for overall well-being. Confide in Someone: Share your feelings with a trusted friend, family member, or counsellor. Maintain a Stress Diary: Track stress triggers to better understand and manage them. Support Systems for Managing Stress Seeking support can significantly aid in managing stress, both at work and outside: Professional Support: Consult with a stress counsellor or your GP for tailored assistance. Workplace Support: Colleagues, managers, or trade union representatives can provide guidance and support. External Assistance: Local advice bureaus or authorities can offer resources to address underlying stressors. Recognising Stress in Colleagues It's crucial to be observant of signs of stress in colleagues to offer appropriate support: Be attentive to behavioural changes that indicate stress, similar to recognising physical illness symptoms. Acknowledge the elevated expectations and constant connectivity in today's work environment that contribute to stress. Combat the fear associated with expressing stress at work, ensuring all team members feel valued and supported. https://d3imrogdy81qei.cloudfront.net/video_images/7181/Managing_stress-01.jpg Yes 151 https://www.promentalhealth.co.uk/training/instructor/video/how-do-you-begin-a-conversation https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4011.mp4 How do you begin a conversation Starting Conversations About Mental Health Initiating a Private Conversation Starting a conversation with someone you suspect is experiencing mental ill health: Ensure the conversation is in a private setting to help them feel more comfortable. Begin by expressing concern: "I've noticed things have been tough for you lately, is everything okay?" Keep the conversation open-ended to allow them to share at their own pace. Assure them of confidentiality unless they indicate otherwise. Key Steps in Supporting Them The most crucial step in supporting someone: Make the conversation non-judgmental to encourage openness. Listening attentively is often more important than offering advice initially. Let them know they can speak freely without fear of criticism. Understanding Reluctance to Discuss Mental Health Reasons people hesitate to discuss mental health: Fear of judgement and stigma. Concerns about confidentiality, especially in workplace or social settings. Historical lack of openness about mental health issues. Desire to confide in someone they trust in a supportive environment. Creating a Supportive Workplace Environment Fostering a supportive workplace environment: Ensure employees are aware of available support and how to access it. Provide confidential avenues for seeking help, such as HR or designated support personnel. Offer access to counselling or therapy services to address immediate and long-term issues. Promote a culture where mental health discussions are encouraged and respected. Supportive workplace practices lead to a happier, more engaged workforce and reduce absenteeism. https://d3imrogdy81qei.cloudfront.net/video_images/7123/How_do_you_begin_a_conversation-01.jpg Yes 230 https://www.promentalhealth.co.uk/training/instructor/video/where-is-the-best-location-to-start-a-conversation https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4013.mp4 Where is the best location to start a conversation Best Practices for Confidential Conversations in the Workplace Optimal Locations for Confidential Conversations Choosing the right setting: When initiating a conversation, it's crucial to select a suitable environment: Plan ahead and find a quiet, private room away from distractions. Avoid areas with CCTV coverage to ensure privacy. Ensure there are no interruptions such as phone calls or knocks on the door. If in an open plan office, have a legitimate reason to see them to avoid speculation. Make the person feel comfortable and reassured about confidentiality. Places to Avoid for Confidential Conversations Locations to steer clear of: Open plan offices where conversations can be overheard by colleagues. Corridors or hallways with passing traffic. Outdoor areas where sound carries and privacy is compromised. Anywhere the person may feel uneasy or worried about confidentiality. https://d3imrogdy81qei.cloudfront.net/video_images/7135/Where_is_the_best_location_to_start_a_conversation-01.jpg Yes 99 https://www.promentalhealth.co.uk/training/instructor/video/resilience---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4031.mp4 Resilience - professionals discussion Understanding Resilience and Its Development What is Resilience? Definition of Resilience: Resilience is the ability to effectively cope with challenges and setbacks. Importance in Recovery: It plays a crucial role in personal recovery journeys, helping individuals navigate through difficulties. Individual Development: Resilience varies among individuals and can be cultivated through various strategies and experiences. Developing Resilience Dynamic Process: Developing resilience involves learning from past experiences and applying coping strategies effectively. Transferable Skills: Skills learned from overcoming challenges can be applied to future adversities, fostering confidence and capability. Continuous Growth: It's not a fixed trait but can be enhanced over time through reflection and proactive coping mechanisms. https://d3imrogdy81qei.cloudfront.net/video_images/7143/Resilience_-_professionals_discussion-01.jpg Yes 91 https://www.promentalhealth.co.uk/training/instructor/video/example-counsellor-meeting https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4007.mp4 Example counsellor meeting Support Session with Susanna: Coping Strategies and Advice Confidentiality and Support Establishing Confidentiality Hello, I'm Susanna. Everything you share with me today is confidential unless I believe there's a risk of harm to you or someone else. Discussing Workplace Challenges Exploring Work Issues You've mentioned feeling down due to a new line manager who criticises your work. Let's talk about how this is affecting you. Impact on Personal Life Impact at Home How has this situation been affecting you outside of work, especially at home? Reflecting on Past Experiences Previous Work Experience You've faced similar challenges before. How did you handle them previously? Strategies for Coping Detaching from Work Let's explore strategies to help you leave work-related stress at work and enjoy your time at home. Seeking Support and Planning Ahead Seeking Support and Planning Ahead We can plan to involve HR and discuss strategies to address these issues effectively. Continued Support and Review Ongoing Support Plan Let's set up regular sessions to monitor your progress and adjust our approach as needed. https://d3imrogdy81qei.cloudfront.net/video_images/7173/Example_councillor_meeting-01.jpg Yes 793 https://www.promentalhealth.co.uk/training/instructor/video/ocd---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4023.mp4 OCD - professionals discussion Understanding Obsessive Compulsive Disorder (OCD) Identifying Obsessive Compulsive Disorder (OCD) How can you tell if someone is suffering from OCD? Obsessive Compulsive Disorder (OCD) is characterised by: Extreme Orderly Behaviour: OCD involves an extreme need for control over situations. Ritualistic Actions: Rituals are performed to reduce anxiety, such as repetitive checking or arranging objects. Common OCD Behaviours Common behaviours indicating OCD may include: Repeatedly checking locks or appliances. Excessive hand washing causing red, raw skin. Constantly repeating actions to feel in control. Understanding OCD Behaviour OCD behaviour often involves exerting control over situations: Neatness and orderliness may be preferred as a coping mechanism. Constant tidying or cleaning can indicate underlying anxiety. Approaching Someone with OCD How to address OCD behaviour sensitively: Speak to them privately if you feel comfortable. Offer support without judgement. They may not be ready to acknowledge the problem. Is OCD a Sign of Underlying Issues? OCD is often a coping mechanism for underlying anxiety: It persists even when the original anxiety has diminished. Compulsive behaviours like hand washing or constant checking are attempts to manage anxiety. Seeking professional help can provide strategies to manage OCD effectively. https://d3imrogdy81qei.cloudfront.net/video_images/7139/OCD_-_professionals_discussion-01.jpg Yes 254 https://www.promentalhealth.co.uk/training/instructor/video/anxiety https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3990.mp4 Anxiety Anxiety and Panic Episodes: Symptoms and Management Understanding Anxiety Anxiety is a common emotional state characterised by worry, fear, and unease. It triggers both emotional and physical symptoms, often linked to our body's fight or flight response when feeling threatened. Common situations that can trigger anxiety include: Job interviews Examinations Medical appointments (dentist, hospital visits) Public speaking When Anxiety Becomes a Problem Anxiety becomes a mental health issue when: Feelings of anxiety are intense and persistent over a long period. It interferes significantly with daily life, affecting sleep, concentration, and confidence. Physical Symptoms of Anxiety Anxiety manifests physically with symptoms such as: Nausea Muscle tension Dizziness Sweating Rapid heartbeat (palpitations) High blood pressure Difficulty sleeping Stomach aches Psychological Symptoms of Anxiety Psychological signs of anxiety include: Feeling tense and on edge Fearing the worst Racing thoughts Restlessness Difficulty concentrating Sensation of the world spinning Understanding Panic Episodes A panic episode is an intense exaggeration of the body's response to fear, marked by: Palpitations Feeling faint Nausea Chest pain Difficulty breathing Sweating and trembling Hot flashes or chills During a panic episode, the person may experience: Shortness of breath or choking sensation Rapid heartbeat (tachycardia) Chest tightness or butterflies in the stomach Panic episodes typically last between five and 20 minutes and can be managed through techniques like controlled breathing and removing the individual from the triggering situation. https://d3imrogdy81qei.cloudfront.net/video_images/7113/Anxiety-01.jpg Yes 283 https://www.promentalhealth.co.uk/training/instructor/video/recognising-changes-in-an-employee https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4000.mp4 Recognising changes in an employee Recognising and Supporting Mental Health in the Workplace Identifying Signs of Stress and Mental Ill Health Recognising signs of stress or mental ill health in employees is crucial: Signs may vary between individuals and types of mental health issues. Changes in mood, interaction with colleagues, decision-making ability, workload management, and focus are key indicators. Other signs include excessive tiredness, reduced interest in work, increased absenteeism, changes in appetite, and heightened smoking or drinking. Work-related factors like long hours, lack of breaks, unrealistic expectations, and poor managerial support can contribute. Early intervention and support can mitigate these issues. Creating a Supportive Workplace Environment A healthy, open, and non-discriminatory environment benefits both employees and employers: Employees should feel comfortable discussing stress or mental health concerns with managers. Fear of discrimination or career implications often prevents employees from seeking help. Managers and employers should strive to improve mental health awareness and support. It's essential to foster a culture where mental health is prioritised and stigma is reduced. Business Impact of Mental Health Issues High levels of stress can impact business performance: Reduced commitment, performance, attendance, and productivity are common outcomes. Employers need systems to assess, manage, and monitor stress effectively. Mental health awareness training for employees and management can promote a positive workplace culture. Addressing mental health proactively benefits both the organisation and its employees. https://d3imrogdy81qei.cloudfront.net/video_images/7217/Recognising_changes_in_an_employee-01.jpg Yes 187 https://www.promentalhealth.co.uk/training/instructor/video/supporting-someone-back-to-work https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4027.mp4 Supporting someone back to work - Councillor ideas Supporting Employees Returning to Work After Mental Health Issues Understanding Employee Needs How should you support someone returning to work after mental health issues? It's crucial to understand their specific needs: Discuss with them to identify what support they require. Consider options such as phased return hours, altered workdays, or workplace support. Regular contact with HR or a designated person may be beneficial. Accommodate time off for medical appointments or therapy sessions. Employee Involvement in the Process Should the employee be involved in decision-making? Absolutely, they should be actively involved: Empower them to participate in decisions about their return. Ensure the process is collaborative and meets their needs. Practical Steps for Easing the Return What can employees do to facilitate their return to work? Employees can: Consider practical adjustments that work for both parties. Explore options like flexible working hours or remote work arrangements. Discuss alternative work environments or teams if beneficial. Utilise phased rehabilitation hours to ease back into work. Allocate time for necessary appointments and check-ins with HR or managers. https://d3imrogdy81qei.cloudfront.net/video_images/7149/Supporting_someone_back_to_work_-_Councillor_ideas-01.jpg Yes 123 https://www.promentalhealth.co.uk/training/instructor/video/supporting-someone-with-suicidal-thoughts https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7082.mp4 Supporting someone with suicidal thoughts How to Support Someone Expressing Suicidal Thoughts When someone you are helping begins to express suicidal thoughts, it can be an emotional and challenging moment. However, your calm presence, active listening, and compassionate response can make a genuine difference. Remember: you are not there to diagnose or solve every problem. Your role is to listen, keep them safe in the moment, and help them access professional support. The following five-step process can guide you through the situation clearly and safely. Step 1 – Establish Contact Create a safe, private, and quiet space to talk if possible. Speak gently and make eye contact if appropriate. Use simple, open invitations such as “Are you OK?” or “Do you want to talk?” Your aim here is to build trust and show that you are willing to listen without judgement. Step 2 – Ask How They Feel Encourage them to talk about what’s been happening. Use open questions like “How are you feeling right now?” or “What’s been going on?” Listen carefully, acknowledge their emotions, and avoid offering quick solutions. Often, simply giving someone the chance to speak openly is one of the most powerful supports you can provide. Step 3 – Ask Directly About Suicidal Thoughts If you feel they may be at risk, ask calmly and clearly: “Have you had thoughts about ending your life?” This question does not put the idea into someone’s mind; it shows genuine care. If they say yes, gently ask if they have a plan — how, when, or what they are thinking. If they are in immediate danger, stay with them and do not leave them alone. Step 4 – Summarise Their Feelings Show that you’ve listened and understood what they’ve shared. For example: “It sounds like you’re feeling overwhelmed and very alone right now.” Reflecting their feelings back helps them feel heard and validated, which can reduce distress. Step 5 – Give Hope and Offer Help Reassure them that they are not alone and that help is available. Encourage them to reach out to someone they trust, their GP, or a mental-health professional. If the situation is urgent, call 999 or take them to the nearest emergency department. They can also contact Samaritans on 116 123 — free, confidential, and available 24/7 in the UK. Your Support Can Save a Life Talking about suicide can feel daunting, but your calm, caring response can genuinely save a life. Remember the five steps: Connect • Ask • Listen • Summarise • Give Hope By staying with them, listening, and guiding them towards professional help, you are giving them the chance to recover safely and feel supported at one of their most vulnerable moments. https://d3imrogdy81qei.cloudfront.net/video_images/12830/Supporting_someone_with_suicidal_thoughts.jpg Yes 184 https://www.promentalhealth.co.uk/training/instructor/video/employers-attitudes https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4028.mp4 Employers attitudes Improving Attitudes Towards Mental Health in the Workplace Informing Employers about Mental Health Conditions Employers can change their attitudes towards mental health in the workplace by: Educating themselves about common mental health conditions. Understanding how these conditions can affect their workforce. Ensuring employees know about available support. When employers are knowledgeable, employees may feel more comfortable discussing issues. Benefits of a Positive Attitude A positive attitude towards mental health and employee well-being can: Reduce absenteeism due to sickness. Increase employee engagement. Signal when something is amiss with an employee. Addressing mental health early can prevent long-term absences. Early Intervention and Support Early intervention is crucial: Encourage employees to seek support promptly. Provide clear guidance and resources for recovery. Keep open communication channels. Supporting progress and return to work plans can alleviate pressure on employees. Effective Communication When contacting employees off work due to mental health: Ensure communication is supportive, not pressuring. Ask about their well-being and how you can assist. Avoid making them feel isolated or stressed. Regular, empathetic contact can help employees feel connected and supported. https://d3imrogdy81qei.cloudfront.net/video_images/7133/Employers_attitudes-01.jpg Yes 191 https://www.promentalhealth.co.uk/training/instructor/video/managing-workloads https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4026.mp4 Managing workloads Impact of Heavy Workloads on Mental Health: Insights and Considerations Understanding Workload and Mental Health Does a heavy workload always lead to mental health issues? It's not inevitable; individuals' coping mechanisms play a crucial role: Heavy workloads can be managed if there's a foreseeable end. People react differently—some seek help, while others push themselves excessively. Awareness of workload intensity is key to preventing mental strain. Factors Contributing to Workload Stress Is workload stress solely about volume? It can also result from: Tasks exceeding capabilities or unrealistic self-expectations. Perceived pressure to achieve unattainable goals. When to Discuss Workload Concerns When should employees consider discussing workload issues? Employees should: Recognise when workload affects their life and work performance. Approach their line manager for support and adjustments. Ensure the conversation focuses on workload impact, not personal inadequacy. https://d3imrogdy81qei.cloudfront.net/video_images/7137/Managing_workloads-01.jpg Yes 154 https://www.promentalhealth.co.uk/training/instructor/video/the-role-of--councillor https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4024.mp4 The role of councillor Role of a Counsellor in Mental Health Support Overview of Counsellors' Support What do counsellors do? Counsellors provide crucial support for individuals facing mental health challenges through various channels: Employer Assistance Programs: Employers may offer confidential counselling services as part of support programs. Referrals: Individuals may seek counselling independently through GP recommendations, internet searches, or directories. Approach and Methodology Client-focused approach: Counsellors do not prescribe solutions but facilitate clients in finding their own paths: Help clients develop coping strategies and find relevant resources. Long-term counselling explores past influences on current challenges, aiming for client-driven resolutions. Recognises the individuality of each client's needs and progress. Duration and Expectations Short-term vs Long-term counselling: While short-term sessions may focus on immediate coping mechanisms: Understanding the impact of mental health on daily life. Long-term counselling aims to provide ongoing support without guaranteeing complete resolution. Focuses on creating a supportive, non-judgmental environment for client progress. https://d3imrogdy81qei.cloudfront.net/video_images/7153/The_role_of_councillor-01.jpg Yes 170 https://www.promentalhealth.co.uk/training/instructor/video/empathy-and-sympathy https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4085.mp4 Empathy and Sympathy Understanding Empathy vs Sympathy - Samaritans' Perspective Empathy in Supporting Others Empathy defined: At Samaritans, we emphasise empathy over sympathy in our approach to supporting individuals: We listen attentively and seek to understand the person's experiences. Our role is to empathise with their feelings and perspectives. We create a safe space for them to share their thoughts and emotions. Empathy allows us to connect without assuming we fully understand their pain. The Difference Between Empathy and Sympathy Key distinctions: Empathy: Involves listening and seeking to understand without assuming shared experiences. Sympathy: Involves acknowledging another's feelings based on shared experiences or understanding. Our volunteers provide empathic support by encouraging dialogue and offering a listening ear, ensuring individuals feel heard and supported during their time of need. https://d3imrogdy81qei.cloudfront.net/video_images/7275/Empathy_and_Sympathy-01.jpg Yes 94 https://www.promentalhealth.co.uk/training/instructor/video/empathy https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4014.mp4 Empathy Effective Communication Techniques in Supportive Conversations Encouraging Openness in Conversations Creating a comfortable environment: When starting a conversation, focus on making the other person feel at ease: Show genuine interest and active listening. Provide empathic support by understanding their perspective. Ensure they feel heard and supported in sharing their concerns. Set aside uninterrupted time for the conversation to maintain focus. Understanding Empathic Support Defining empathy: Empathy means understanding someone else's feelings and experiences without fully immersing yourself in them: Listen attentively and reflectively. Acknowledge their emotions and provide supportive responses. Offer assistance in a non-intrusive manner. Respect their need for confidentiality and trust. Avoiding Unhelpful Behaviours Things to avoid when empathizing: Being distracted or not fully attentive. Allowing interruptions such as phone calls or knocks on the door. Starting a conversation when you are preoccupied or under pressure. Importance of Body Language Using effective body language: Maintain good eye contact and an open, relaxed posture. Be mindful of your gestures and avoid fidgeting or looking away. Observe the other person's body language and mirror it subtly. Avoid defensive gestures like crossing arms or appearing distracted. https://d3imrogdy81qei.cloudfront.net/video_images/7129/Empathy-01.jpg Yes 233 https://www.promentalhealth.co.uk/training/instructor/video/initiating-a-conversation https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4086.mp4 Initiating a conversation Supporting Someone with Mental Health Concerns Recognising and Approaching Identifying someone who may need help: Sometimes you may notice colleagues at work, family members, or people in your community who seem to be struggling. Approaching the Conversation Tips for initiating a supportive conversation: Approach them directly and respectfully. Ask if they're okay and if there's something they want to talk about. Provide a safe and non-judgmental space for them to open up. Avoid pushing them to talk before they're ready. Use reflective listening to show understanding: repeat back what they've said to confirm. Be comfortable with silence if they need time to gather their thoughts. Offering Support and Guidance Helping them find the right support: If the problem seems overwhelming, suggest they seek help from their GP, NHS services, or organisations like the Samaritans. Emphasise that seeking help is free, confidential, and could provide the answers they need. https://d3imrogdy81qei.cloudfront.net/video_images/7273/Initiating_a_conversation-01.jpg Yes 90 https://www.promentalhealth.co.uk/training/instructor/video/how-important-is-confidentiality https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4012.mp4 How important is confidentiality Importance of Confidentiality in Mental Health Conversations Why is Confidentiality Important? Confidentiality is crucial: Individuals often wait a long time before disclosing mental health issues. Reassurance is needed that discussions will remain private. Exceptions may include safeguarding concerns but are less relevant during initial disclosures. Reassuring Confidentiality in Conversations How to reassure confidentiality: Ensure the person knows their information will stay confidential unless there's a need to escalate. State clearly that discussions will remain private within the room. Only escalate information on a need-to-know basis if it affects employment conditions significantly. https://d3imrogdy81qei.cloudfront.net/video_images/7121/How_important_is_confidentiality-01.jpg Yes 118 https://www.promentalhealth.co.uk/training/instructor/video/six-key-areas-to-check-when-managing-workplace-stress https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7271.mp4 Six Key Areas to Check When Managing Workplace Stress Managing Workplace Stress: The Six Key Risk Areas To manage workplace stress effectively, organisations must look beyond individual situations and consider the wider working environment. A practical way to do this is by examining six key areas that commonly influence stress levels in the workplace. These areas help employers identify risks early and take practical steps to support employee wellbeing. 1. Demands The first area is demands. This includes workload, deadlines, working hours and the physical working environment. Employers should consider whether expectations are realistic and whether employees have the time, tools and resources needed to carry out their work effectively. High workloads, tight deadlines or poor working conditions can increase stress if they continue for long periods without support. 2. Control The second area is control. This refers to the level of influence employees have over how they complete their work. When people have little or no control over their pace, methods or schedule, stress levels can increase. Even small amounts of flexibility or decision-making authority can significantly improve confidence, motivation and coping ability. 3. Support The third area is support. This includes support from managers, colleagues and the organisation. Support may involve: Clear guidance and supervision Access to training and development Constructive feedback The ability to ask for help when needed Employees are far more likely to manage pressure successfully when they know that help is available and their concerns will be taken seriously. 4. Relationships The fourth area focuses on workplace relationships. Positive working relationships help reduce stress, while problems such as conflict, bullying, poor communication or unfair treatment can significantly increase it. Healthy organisations address issues early rather than allowing negative behaviours to become normalised. 5. Role Clarity The fifth area is role clarity. Employees need to clearly understand what is expected of them and where their responsibilities begin and end. Unclear roles, conflicting demands or constantly changing expectations can quickly become a source of workplace pressure. Clear job descriptions, consistent expectations and effective communication help prevent confusion and unnecessary stress. 6. Change The final area is change. Change is common in most organisations, but it can increase stress when it is poorly managed. Stress levels may rise when employees: Do not understand the reasons for change Feel unprepared for new responsibilities Receive limited communication or support Clear communication, consultation and support during periods of change help reduce uncertainty and anxiety. Reviewing Stress Risks Regularly These six areas are closely connected, and problems in one area often affect others. By regularly reviewing demands, control, support, relationships, role clarity and change, organisations can identify stress risks early and take practical steps to prevent them escalating. Proactive management of workplace stress helps create healthier, safer and more productive working environments. https://d3imrogdy81qei.cloudfront.net/video_images/13158/Six_Key_Stress_Areas_that_you_can_check.jpg Yes 134 https://www.promentalhealth.co.uk/training/instructor/video/stress-risk-assessments https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7272.mp4 Stress Risk Assessments Stress Risk Assessments in the Workplace Stress risk assessments are often misunderstood, but when used correctly they are one of the most practical tools for managing mental health and workplace stress. A stress risk assessment is not simply paperwork. Its purpose is to identify workplace pressures, understand who may be affected and decide on reasonable actions to reduce avoidable stress. What Is a Stress Risk Assessment? A stress risk assessment helps organisations identify work-related factors that may contribute to stress. It focuses on the workplace environment rather than individual medical issues. At its simplest, an effective stress risk assessment asks a series of practical questions: What aspects of work could cause stress? Who might be affected and how? What support or control measures are already in place? What improvements could reasonably be made? How will these actions be reviewed? Answering these questions helps organisations move from simply recognising problems to taking practical steps to manage them. Common Workplace Stress Factors Stress risk assessments should focus on work-related pressures, including factors such as: Workload and deadlines Shift patterns or long working hours Role clarity and expectations Management and colleague support The working environment Organisational change The goal is to identify areas where workplace pressures may be increased and determine whether improvements are possible. Not About Diagnosing Individuals It is important to understand that stress risk assessments are not about diagnosing individuals or collecting personal medical information. Instead, they focus on the working environment and identifying factors that may increase the risk of stress across teams or departments. Stress Risk Assessments Should Be Reviewed Stress risk assessments should not be treated as static documents. They should be reviewed whenever there are significant changes within the workplace. Examples of situations that may require review include: Organisational restructuring Introduction of new systems or processes Staffing changes Increased sickness absence Complaints or concerns raised by employees Regular reviews ensure the assessment remains relevant and effective. Individual Stress Risk Assessments In some situations, it may also be appropriate to carry out an individual stress risk assessment. This may occur when: An employee raises concerns about stress There are signs that someone may be struggling Support or adjustments may be required These assessments should always be handled sensitively and focus on practical adjustments and support rather than blame. Preventing Problems Before They Escalate When used effectively, stress risk assessments help organisations move from reacting to problems towards preventing them. They support: Safer working environments Clearer expectations Earlier identification of workplace pressures Proactive support for employees The true value of a stress risk assessment is not the document itself, but the actions, improvements and conversations it creates. https://d3imrogdy81qei.cloudfront.net/video_images/13160/Stress_Risk_Assessments.jpg Yes 125 https://www.promentalhealth.co.uk/training/instructor/video/having-supportive-conversations-about-mental-health https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7273.mp4 Having Supportive Conversations About Mental Health How to Start Supportive Mental Health Conversations at Work For many managers, one of the most difficult parts of supporting mental health in the workplace is knowing how to begin a conversation. There is often concern about saying the wrong thing, making matters worse or starting a discussion that feels difficult to manage. However, supportive conversations are an essential part of creating a healthier workplace. The goal is not to diagnose a person or solve everything immediately. The aim is to create a safe, respectful space where someone feels able to talk if they want to. Why Supportive Conversations Matter When managers avoid conversations about mental health, warning signs can be missed and problems may build quietly over time. Early, supportive discussions can help: Identify concerns before they become more serious Reduce the risk of absence or crisis Show employees that support is available Build trust between managers and teams Focus on Creating a Safe Space A supportive conversation should not feel like an investigation or a judgement. It should feel calm, private and respectful. The purpose is to let the employee know that: You have noticed something may not be right You are willing to listen Support can be explored if needed This approach encourages openness without pressure. Use Open and Supportive Questions The way questions are phrased can make a significant difference. Open, supportive questions are usually the most effective. Examples include: How are things at the moment? Is anything at work feeling particularly difficult right now? What support would be helpful over the next couple of weeks? These questions invite discussion while allowing the employee to decide how much they want to share. Avoid Judgemental or Accusatory Language Language that feels critical or dismissive can quickly shut down a conversation. Managers should avoid phrases such as: You look stressed What is wrong with you? Everyone else seems to be coping This type of wording may make someone feel judged, defensive or isolated. Supportive language should always be calm, neutral and respectful. Listening Is Just as Important as Asking Good supportive conversations depend not only on asking the right questions, but also on listening properly. Managers should: Allow pauses Avoid interrupting Give the person time to think Resist the urge to solve everything immediately Sometimes employees need time to gather their thoughts before they can explain what is happening. Do Not Jump Straight to Time Off One common mistake is moving too quickly to discussions about time away from work. Although time off may be appropriate in some situations, asking How much time off do you need? too early can make an employee feel pushed aside rather than supported. Where possible, it is often better to explore practical support options first, such as adjustments, workload review or more regular check-ins. Make Supportive Check-Ins Routine Supportive conversations should not only happen during crisis situations. They are most effective when they are part of regular management practice. When routine check-ins are normal, employees are more likely to raise concerns early. This helps organisations respond before issues develop into longer-term absence or more serious difficulties. Genuine Concern Matters More Than Perfect Words Managers do not need to get every word exactly right. What matters most is showing genuine concern, listening carefully and taking reasonable steps to offer support. A calm, respectful conversation can make a significant difference to how supported someone feels at work and can be an important first step towards improving workplace mental health. https://d3imrogdy81qei.cloudfront.net/video_images/13162/Supportive_conversations.jpg Yes 126 https://www.promentalhealth.co.uk/training/instructor/video/individual-support-plans-and-early-warning-signs https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7274.mp4 Individual Support Plans and Early Warning Signs Using Individual Support Plans to Support Mental Health at Work One of the most effective ways to support mental health in the workplace is to recognise that people respond to pressure differently. What may be a clear warning sign for one person may not be noticeable for another. Some individuals may become quieter or withdrawn, while others may appear more irritable, make more mistakes or struggle with concentration. Because of these differences, individual support plans can be a valuable tool for managers and organisations. What Is an Individual Support Plan? An individual support plan is a simple and practical document that helps managers and employees agree on how best to support wellbeing at work. It is important to understand that a support plan is not a medical record and does not require employees to disclose personal health details they are uncomfortable sharing. Instead, the plan focuses on practical workplace adjustments and communication that can help someone remain well and productive at work. Key Areas to Include in a Support Plan A well-designed support plan usually focuses on several important areas. What Helps the Individual Stay Well? This section identifies factors that help the employee remain productive and comfortable at work. Examples may include: Clear priorities and expectations Regular check-ins with managers Flexible working arrangements A quieter or less distracting workspace Early Warning Signs Support plans should also identify early warning signs that pressure may be building. These may include small behavioural changes such as reduced concentration, increased mistakes, withdrawal from colleagues or changes in communication. Triggers or Pressures Identifying situations that may increase stress can help organisations prevent issues from escalating. Examples might include heavy workloads, unclear instructions, tight deadlines or sudden changes to responsibilities. Preferred Support The plan should also consider what support is most helpful when pressure increases and how the employee would prefer that support to be offered. This might involve workload adjustments, additional guidance, more frequent meetings or temporary flexibility in working arrangements. When Should Support Plans Be Created? Support plans work best when they are created during stable periods rather than during a crisis. This allows both the manager and employee to think clearly about what works best. Having a plan in place can reduce uncertainty and give managers greater confidence in responding appropriately if concerns arise. Reviewing and Updating Support Plans Support plans should not be treated as fixed documents. They should be reviewed periodically and updated if circumstances change. Examples of situations that may require review include: Changes to job roles or responsibilities Adjustments to workload Organisational restructuring Changes in personal circumstances Creating a Supportive Workplace By recognising individual needs and identifying early warning signs, organisations can respond earlier and prevent issues from escalating. Individual support plans help reduce the likelihood of prolonged absence while creating a more supportive, resilient and productive workplace. https://d3imrogdy81qei.cloudfront.net/video_images/13166/Individual_support_plans_and_early_warning_signs.jpg Yes 114 https://www.promentalhealth.co.uk/training/instructor/video/what-mental-health-in-the-workplace-really-means https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7267.mp4 What is Mental Health in the Workplace Understanding Mental Health in the Workplace Mental health in the workplace is an important topic for employers, managers and employees. Before discussing policies, risk assessments or support tools, it is essential to understand what mental health at work actually means. Mental health at work is not about diagnosing medical conditions. Instead, it focuses on how people think, feel, cope and function while performing their daily work. Mental Health Affects Everyone Mental health is not something that affects only a small number of people. Everyone has mental health, and it can change over time depending on circumstances, pressure and personal wellbeing. Mental health is often best understood as a continuum rather than a fixed state. It can shift hourly, daily or weekly depending on factors such as: Workload and job pressure Relationships at work Workplace culture and expectations Personal circumstances outside work Think of Mental Health as a Dial, Not a Switch A helpful way to understand mental health is to imagine it as a dial rather than a switch. When the dial is in a positive position, people are more likely to: Concentrate effectively Manage pressure Work productively Interact positively with colleagues However, when the dial shifts in the opposite direction, individuals may begin to feel: Overwhelmed Distracted or unfocused Irritable or withdrawn Mentally or physically exhausted These changes can affect both wellbeing and workplace performance. Different Workplaces Face Different Pressures Every workplace environment presents different demands and challenges. Mental health pressures in one industry may look very different from another. For example: A construction site may involve physical risks and demanding deadlines A care setting may involve emotional pressures and responsibility for others A school may involve high workloads and behavioural challenges A retail environment may involve customer-facing pressure An office environment may involve deadlines, workload and long periods of concentration Even within the same organisation, different roles may place very different demands on individuals. Considering Mental Health Within Your Workplace Organisations should consider mental health within the context of their own working environment. Questions to consider include: What pressures exist within our workplace? Where do employees feel stretched or overloaded? Are there steps we can take to reduce unnecessary stress? Understanding these factors allows organisations to take a more proactive approach to supporting wellbeing. The Impact of Personal Pressures Employees do not leave their personal lives at the door when they arrive at work. Personal challenges can affect how individuals cope in the workplace. These may include: Family pressures Financial worries Health concerns Caring responsibilities These issues can reduce a person’s ability to manage pressure, even if their work duties have not changed. The Role of Employers Employers are not responsible for solving personal problems. However, workplaces should aim to: Avoid creating unnecessary stress Provide reasonable support where appropriate Promote a positive and supportive work environment Taking a proactive approach to mental health can improve both wellbeing and organisational performance. Why Supporting Mental Health Matters Supporting mental health in the workplace is about awareness, prevention and early support. People are the most valuable asset within any organisation. When employees feel supported, they are more likely to: Work safely Maintain consistent performance Collaborate effectively with others When support is missing, problems can build quietly over time until they become much harder to manage. By recognising the importance of mental health, organisations can create a healthier, safer and more productive workplace. https://d3imrogdy81qei.cloudfront.net/video_images/13152/What_is_Mental_Health_in_the_Workplace.jpg Yes 153 https://www.promentalhealth.co.uk/training/instructor/video/why-mental-health-must-be-a-business-priority https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7268.mp4 Why Mental Health Must Be a Business Priority The Business Impact of Mental Health in the Workplace Mental health in the workplace is not only a wellbeing issue — it is also a business issue. When mental health is poorly managed, the effects are often visible in everyday organisational performance. Employers may experience a range of practical consequences including higher sickness absence, increased staff turnover, reduced productivity, more mistakes, workplace conflict and lower morale. Hidden Costs of Poor Mental Health Management Sometimes employees do not immediately leave a role when they are struggling. Instead, they remain at work while experiencing significant pressure or stress. This situation can be damaging for both the individual and the organisation because performance, concentration and motivation may decline over time. Recruiting and training new employees requires time, financial investment and organisational resources. When experienced employees leave due to feeling unsupported or overwhelmed, valuable knowledge and skills are lost. Supporting mental health helps protect the organisation’s investment in its people. Understanding Presenteeism Another important workplace issue is presenteeism. This occurs when someone is physically present at work but is struggling mentally. An employee experiencing presenteeism may feel: Distracted or unable to concentrate Mentally exhausted Anxious or overwhelmed This can lead to errors, poor decision-making and unsafe behaviours. In safety-critical environments such as construction, healthcare or transport, these risks can become particularly serious. Legal and Ethical Responsibilities From both a legal and ethical perspective, employers have a duty to provide a safe and healthy working environment. This responsibility includes both physical health and mental health. While eliminating all stress at work is unrealistic, organisations should identify avoidable pressures and take reasonable steps to reduce them. Treating Mental Health Like Physical Health Mental health should be treated with the same level of seriousness as physical health. For example, most employers would not expect an employee with a physical injury to simply continue working without support. The same approach should apply to mental health challenges. Providing understanding, adjustments or early support can help employees recover more quickly and maintain their performance. Simple Steps Can Make a Big Difference Improving mental health at work does not always require complex or expensive solutions. Often the most effective improvements come from simple actions such as: Clear workloads and expectations Supportive management Open communication Early conversations when concerns arise These steps can significantly improve workplace wellbeing and organisational performance. The Benefits of Supporting Mental Health When organisations prioritise mental health, employees are more likely to feel valued, supported and engaged. This can lead to: Stronger teamwork Higher productivity Better decision-making A more sustainable and resilient organisation Making mental health a priority is not about achieving perfection. It is about being proactive, consistent and committed to continuous improvement. https://d3imrogdy81qei.cloudfront.net/video_images/13154/Why_Mental_Health_must_be_a_Business_Priority.jpg Yes 144 https://www.promentalhealth.co.uk/training/instructor/video/common-workplace-causes-of-poor-mental-health https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7270.mp4 Common Workplace Causes of Poor Mental Health Common Causes of Mental Health Pressures in the Workplace Mental health in the workplace is rarely affected by a single issue. In most cases it develops over time as a result of ongoing pressures that gradually build up. Understanding these pressures helps organisations identify risks early and take practical steps to reduce avoidable stress. Workload and Work Intensity One of the most common contributors to workplace stress is workload. This does not simply mean the amount of work someone has to complete. Workload pressure can also relate to: The intensity of the work How quickly tasks must be completed Unclear priorities or expectations Long working hours or unrealistic deadlines When these pressures continue over long periods, they can gradually reduce a person’s ability to cope. Lack of Support Another significant factor affecting mental health at work is a lack of support. When employees feel unsupported by managers or colleagues, even manageable workloads can start to feel overwhelming. Support includes more than simply being friendly. It may involve: Access to guidance and advice Constructive feedback Training and development opportunities Confidence that asking for help will not lead to criticism or judgement Low Levels of Control Stress can also increase when employees feel they have little control over how their work is carried out. Examples of low control may include: No flexibility in how tasks are completed No input into work schedules Limited ability to prioritise tasks Providing employees with reasonable control over their work methods, pace or scheduling can significantly improve wellbeing. Workplace Relationships Workplace relationships also play a major role in mental health. Negative experiences such as conflict, poor communication, bullying or unfair treatment can seriously impact wellbeing. Even relatively small tensions, if left unresolved, can grow into larger issues that increase stress and reduce morale. Physical Workplace Factors Physical working conditions should not be overlooked when considering mental wellbeing. Examples of physical factors that may contribute to stress include: Poor workstation setup or discomfort Noisy or distracting environments Fatigue caused by shift patterns Physical pain or discomfort while working Improving the physical environment can help reduce stress and support employee resilience. Pressures Outside of Work Employees also bring pressures from their personal lives into the workplace. Examples may include: Family responsibilities Financial worries Health concerns Caring responsibilities These pressures can reduce someone’s capacity to cope, even if their work responsibilities have not changed. The Role of the Workplace The role of employers and organisations is not to solve personal problems. However, workplaces should recognise when work-related pressures may be adding to existing stress. Employers should aim to reduce avoidable workplace pressures wherever reasonably possible. Recognising the Contributing Factors Understanding the common causes of workplace stress is the first step towards managing them effectively. By recognising these factors early, organisations can take practical and proactive steps to create healthier, safer and more supportive working environments. https://d3imrogdy81qei.cloudfront.net/video_images/13156/Common_Workplace_Causes_of_Poor_Mental_Health.jpg Yes 130 https://www.promentalhealth.co.uk/training/video/introduction-to-mental-health-level-1 https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4034.mp4 Course introduction Welcome to Mental Health in the Workplace Level One Course Course Overview Basic Understanding of Mental Health in the Workplace This course by ProTrainings serves as an entry-level introduction to mental health in the workplace. It provides fundamental knowledge to participants. We also offer Level Two and Level Three versions of this course for those seeking more advanced training. Course Features Flexible Learning Watch a series of instructional videos Answer knowledge review questions Take a short completion test Start and stop the course at your convenience Resume where you left off Re-watch videos anytime during and after the course Accessible on any device Additional Support Read text on each page supporting video content View videos with subtitles (CC icon) Additional help available if answers are initially incorrect Completion and Resources Printable completion certificates and downloads upon passing the test Access to resources and links for ongoing support Course access for eight months after starting, even post-test completion Company Solutions and Updates Company Dashboards and Updates Free company dashboards available for managing staff training. Contact us via email, phone, or online chat for more information on our corporate solutions. Check back regularly for updated course materials as we continually enhance our offerings. Stay Updated and Refresh Skills Weekly Video Refresher Emails Register to receive weekly video refresher emails every Monday morning. Stay updated on new course videos and blog news. You can manage your email preferences at any time. We hope you find this course valuable. Thank you for choosing ProTrainings, and good luck! https://d3imrogdy81qei.cloudfront.net/video_images/7335/Course_introduction-01.jpg Yes 141 https://www.promentalhealth.co.uk/training/video/mental-health-definition-and-terminology https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4009.mp4 Mental Health definition and terminology Mental Health vs Mental Ill Health: Understanding and Terminology What is Mental Health and Mental Ill Health? Mental health encompasses everyone's emotional and psychological well-being. Mental ill health occurs when someone struggles to cope with life's challenges and pressures. Unhelpful Terminology to Avoid Terms like "off their head," "going quietly mad," "not fully functioning," or "short of a picnic" are not constructive when discussing mental ill health. These terms can: Discourage seeking help Create feelings of being labelled or judged Dismiss the seriousness of the person's experiences Why Avoid These Terms? Using stigmatising language can prevent individuals from seeking necessary support. It may make them feel misunderstood or ashamed, hindering their willingness to open up about their feelings. Recommended Terminology Instead of stigmatising terms, use: "Difficulty in coping with things" "Feeling things aren't quite right at the moment" "Not feeling at my best" Or any personal description that accurately reflects your feelings. When talking to someone else about their mental well-being, consider starting with supportive statements such as, "I've noticed things aren't as easy for you as they used to be." This approach encourages open dialogue. https://d3imrogdy81qei.cloudfront.net/video_images/7109/Mental_Health_definition_and_terminology-01.jpg Yes 106 https://www.promentalhealth.co.uk/training/video/what-is-stress https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3987.mp4 What is stress Understanding Stress: Types, Effects, and Management Definition of Stress HSE Definition: Stress is defined by the HSE as "the adverse reaction people have to excessive pressure or other types of demand placed on them." Oxford Dictionary Definition: According to the Oxford dictionary, stress is "a state of mental or emotional strain or tension resulting from adverse or demanding circumstances." Types of Stress Useful Stress: Stress can sometimes be beneficial, boosting memory, motivating individuals to achieve goals, enhancing focus, and increasing alertness. Harmful Stress: Excessive stress can be detrimental and requires management, either through self-care strategies or with support from others. Causes of Stress Stress can stem from various sources, both within and outside the workplace. It's crucial to identify, discuss, and manage stress to maintain well-being and support others. Types of Stress Responses Acute Stress: Immediate reaction to new challenges, events, or demands, such as work deadlines, accidents, or arguments. Usually subsides once the situation is resolved or threat is removed. Episodic Acute Stress: Frequent stress experienced by individuals who constantly feel under pressure or rushed, often leading chaotic lives. Can contribute to health issues like high blood pressure or digestive problems. Chronic Stress: Long-term stress resulting from ongoing unhappy situations without perceived resolution, such as financial problems, marital issues, or abuse. Poses serious risks to physical and mental health. Effects of Stress Stress impacts both physical and mental health, affecting behaviour and triggering the body's natural response mechanisms, such as increased heart rate and heightened brain activity (fight or flight response). Managing Stress While it's not possible to eliminate all stress, effective stress management strategies can help mitigate its effects. Learning to identify stressors and implementing coping mechanisms is crucial. Connection to Mental Health: Prolonged stress may contribute to the development of anxiety and other mental health conditions, underscoring the importance of proactive stress management. https://d3imrogdy81qei.cloudfront.net/video_images/7175/What_is_stress-01.jpg Yes 194 https://www.promentalhealth.co.uk/training/video/early-signs-and-symptoms-of-mental-ill-health https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4010.mp4 Early signs and symptoms of mental ill health Signs of Mental Ill Health: Recognising Changes in Behaviour Signs to Look Out For Mental ill health problems can manifest in various signs: Changes in behaviour that seem out of the ordinary Altered work performance or approach to tasks Withdrawal from social activities Extreme reactions or heightened emotional responses Visible coping mechanisms like increased drinking or eating habits If you know the person well, you might notice: They are not themselves and behaving differently They are avoiding social interactions or seem hesitant to open up They exhibit signs of addiction or unusual stress coping behaviours Observations in Different Settings At work: Arriving late or being frequently distracted Making uncharacteristic mistakes With friends: Reduced interest in socializing or reluctance to engage Moments of almost confiding followed by withdrawal With family: Evident changes in behaviour that are noticeable due to familiarity With less familiar individuals, it may take longer to recognise these signs, but eventually, you might notice something isn't right. If you notice these changes in yourself, it's important to acknowledge them as potential indicators of mental health issues and seek help. https://d3imrogdy81qei.cloudfront.net/video_images/7117/Early_signs_and_symptoms_of_mental_ill_health-01.jpg Yes 111 https://www.promentalhealth.co.uk/training/video/phobias https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3991.mp4 Phobias Understanding Phobias: Types, Symptoms, and Treatments What is a Phobia? A phobia is an intense form of fear or anxiety triggered by a specific situation or object, even if the perceived danger is minimal or non-existent. Key points about phobias: Out of Proportion: A fear becomes a phobia when it is disproportionate to the actual danger. Duration: Lasts for more than six months and significantly impacts daily life. Symptoms: Phobias often lead to panic, fear, and distress. Types of Phobias Phobias can be categorised into different types: Simple Phobias: Specific and often decrease with age, e.g., fear of snakes, spiders, or heights. Environmental Phobias: Fear of situations or elements like heights, deep water, or germs. Bodily Phobias: Fear related to bodily functions or medical procedures, e.g., blood, vomit, injections. Complex Phobias: Develop later in life and may involve social anxiety or fear of public spaces. Impact of Phobias Phobias can severely affect daily life: People with phobias may avoid specific situations or objects, disrupting their routines. Encountering the feared object or situation can trigger panic episodes. Treating Phobias Treatment options for phobias vary: Simple Phobias: Often treated with gradual exposure therapy to desensitise the individual. Complex Phobias: Require therapies like counselling, psychotherapy, or cognitive behavioural therapy (CBT). Combination Therapy: Sometimes a mix of treatments is recommended based on individual needs. While some people with phobias manage without treatment by avoiding triggers, others benefit from therapeutic interventions tailored to their specific phobia. https://d3imrogdy81qei.cloudfront.net/video_images/7187/Phobias-01.jpg Yes 162 https://www.promentalhealth.co.uk/training/video/course-overview-mh3 https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3983.mp4 Mental health training Mental Health in the Workplace Course Course Overview Description: This course is designed to equip employees, managers, and employers with essential knowledge about mental health issues in the workplace. Key Learning Points: Understanding Mental Health: Differentiate between mental health and mental ill-health. Recognizing Mental Ill-health: Identify various types of mental health issues that colleagues or employees may experience. Support and Resources: Learn where to seek help and support for mental health concerns. Promoting a Positive Environment: Create a workplace culture that fosters inclusivity, support, and respect. Clear Policies: Implement workplace policies that promote employee well-being and discourage stigma. Encouraging Support: Encourage openness where seeking help is seen as a strength, not a weakness. Signposting Information: Find resources and support at the end of each video and in dedicated resources. Conclusion: Gain the knowledge and skills needed to support mental health in your workplace effectively. Together, we can create a positive and supportive environment for all. https://d3imrogdy81qei.cloudfront.net/video_images/7167/Mental_health_training-01.jpg Yes 106 https://www.promentalhealth.co.uk/training/video/mental-health-stereotyping-stigma-and-discrimination https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3985.mp4 Mental health, stereotyping, stigma and discrimination Equality Act 2010 and Mental Health Legal Protections Under the Equality Act 2010 Non-Discrimination: The Equality Act 2010 prohibits direct and indirect discrimination against individuals with mental health problems in public services, functions, premises, work, education, associations, and transport. Definition of Disability: A mental health condition qualifies as a disability under the Act if it has a long-term effect on normal day-to-day activities, lasting or likely to last 12 months or more. Recourse Against Discrimination: Individuals experiencing mental health problems have legal recourse against discrimination, even if the condition is not long-term. Avoiding Stereotypes and Stigma Impact of Stereotyping: Stereotyping individuals with mental ill health can lead to prejudice, discrimination, and inequality. Examples of Stereotyping: Assumptions such as unpredictability, potential for violence, incapability, lack of intelligence, or suicidal tendencies perpetuate stigma. Consequences of Stigma: Stigma may deter individuals from seeking support, leading to worsened physical health, social isolation, and difficulties in employment. Challenges and Misconceptions Challenges in Addressing Mental Health: Cultural attitudes that ignore or downplay mental health issues can prevent individuals from receiving necessary support. Workplace Rights and Support: Recognising mental ill health as a legitimate workplace issue ensures that individuals receive support in a dignified and respectful manner. https://d3imrogdy81qei.cloudfront.net/video_images/7215/Mental_health__stereotyping__stigma_and_discrimination-01.jpg Yes 204 https://www.promentalhealth.co.uk/training/video/recognising-changes-in-an-employee https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4000.mp4 Recognising changes in an employee Recognising and Supporting Mental Health in the Workplace Identifying Signs of Stress and Mental Ill Health Recognising signs of stress or mental ill health in employees is crucial: Signs may vary between individuals and types of mental health issues. Changes in mood, interaction with colleagues, decision-making ability, workload management, and focus are key indicators. Other signs include excessive tiredness, reduced interest in work, increased absenteeism, changes in appetite, and heightened smoking or drinking. Work-related factors like long hours, lack of breaks, unrealistic expectations, and poor managerial support can contribute. Early intervention and support can mitigate these issues. Creating a Supportive Workplace Environment A healthy, open, and non-discriminatory environment benefits both employees and employers: Employees should feel comfortable discussing stress or mental health concerns with managers. Fear of discrimination or career implications often prevents employees from seeking help. Managers and employers should strive to improve mental health awareness and support. It's essential to foster a culture where mental health is prioritised and stigma is reduced. Business Impact of Mental Health Issues High levels of stress can impact business performance: Reduced commitment, performance, attendance, and productivity are common outcomes. Employers need systems to assess, manage, and monitor stress effectively. Mental health awareness training for employees and management can promote a positive workplace culture. Addressing mental health proactively benefits both the organisation and its employees. https://d3imrogdy81qei.cloudfront.net/video_images/7217/Recognising_changes_in_an_employee-01.jpg Yes 187 https://www.promentalhealth.co.uk/training/video/anxiety https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3990.mp4 Anxiety Anxiety and Panic Episodes: Symptoms and Management Understanding Anxiety Anxiety is a common emotional state characterised by worry, fear, and unease. It triggers both emotional and physical symptoms, often linked to our body's fight or flight response when feeling threatened. Common situations that can trigger anxiety include: Job interviews Examinations Medical appointments (dentist, hospital visits) Public speaking When Anxiety Becomes a Problem Anxiety becomes a mental health issue when: Feelings of anxiety are intense and persistent over a long period. It interferes significantly with daily life, affecting sleep, concentration, and confidence. Physical Symptoms of Anxiety Anxiety manifests physically with symptoms such as: Nausea Muscle tension Dizziness Sweating Rapid heartbeat (palpitations) High blood pressure Difficulty sleeping Stomach aches Psychological Symptoms of Anxiety Psychological signs of anxiety include: Feeling tense and on edge Fearing the worst Racing thoughts Restlessness Difficulty concentrating Sensation of the world spinning Understanding Panic Episodes A panic episode is an intense exaggeration of the body's response to fear, marked by: Palpitations Feeling faint Nausea Chest pain Difficulty breathing Sweating and trembling Hot flashes or chills During a panic episode, the person may experience: Shortness of breath or choking sensation Rapid heartbeat (tachycardia) Chest tightness or butterflies in the stomach Panic episodes typically last between five and 20 minutes and can be managed through techniques like controlled breathing and removing the individual from the triggering situation. https://d3imrogdy81qei.cloudfront.net/video_images/7113/Anxiety-01.jpg Yes 283 https://www.promentalhealth.co.uk/training/video/what-is-mental-ill-health https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3984.mp4 Recognising mental ill health Mental Ill Health: Effects and Understanding Impact of Mental Ill Health Behavioural and Emotional Changes: Mental ill health can lead to significant changes in behaviour, emotions, and thought patterns, affecting daily functioning. Personal Harm and Risk: It may result in personal harm or suffering and, in some cases, pose a danger to the individual and others around them. Impact on Work and Home Life: Mental ill health can impair performance at work and affect relationships with colleagues, friends, and family. Symptoms and Signs Cognitive and Emotional Symptoms: Individuals may struggle with clarity of thought, experience mood swings, changes in appetite, and disrupted sleep patterns. Loss of Interest and Isolation: They may lose interest in activities they once enjoyed, leading to increased isolation and withdrawal. Behavioural Changes: This can include irritability, abruptness, changes in language use, and neglect of personal hygiene. Types of Mental Health Problems Common Issues: Stress, anxiety, depression, phobias, OCD, and eating disorders are prevalent mental health challenges. Less Common Disorders: Bipolar disorder, schizophrenia, and personality disorders require specialized attention and understanding. Causes and Support Factors Contributing to Mental Ill Health: Various factors can influence mental health, and understanding these complexities is crucial in providing effective support. Role of Support: It's essential to offer non-judgmental support and provide information about available resources without attempting to diagnose. https://d3imrogdy81qei.cloudfront.net/video_images/7163/Recognising_mental_ill_health-01.jpg Yes 134 https://www.promentalhealth.co.uk/training/video/about-our-expert https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4032.mp4 About our expert Susannah Purtell: Senior Counsellor Overview Introduction Susannah Purtell, MBACP, is a seasoned senior counsellor with over 20 years of experience. She primarily works with Employee Assistance Programs (EAPs) and a small number of private clients. Additionally, she has retired from her role as a counselling tutor. Client Focus and Services Clientele: Susannah typically supports adult clients referred through their workplaces or self-referred during appraisals or upon colleague recommendation. Scope of Practice: While initially addressing immediate concerns, sessions may reveal deeper therapeutic needs that could require extended or ongoing therapy beyond the initial sessions. Specialisations: Susannah's practice excludes children and rarely includes adolescents, focusing mainly on adult clients. Approach to Counselling Supportive Atmosphere: She provides a nurturing environment where clients freely discuss their current challenges without receiving direct advice. Collaborative Approach: Susannah encourages clients to explore their own solutions with her guidance, sometimes suggesting coping strategies or developing achievable goals together. Outcome Focus: Sessions may conclude with a structured plan outlining actionable steps or goals to work on. https://d3imrogdy81qei.cloudfront.net/video_images/7119/About_our_expert-01.jpg Yes 116 https://www.promentalhealth.co.uk/training/video/types-of-depression https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3992.mp4 Types of depression Understanding Depression: Types, Symptoms, and Treatments What is Depression? Depression is a persistent feeling of low mood that significantly affects everyday life. Key points about depression: Mild Depression: Allows normal functioning but makes mundane tasks challenging. Severe Depression: Can lead to suicidal thoughts and is life-threatening. Symptoms of Depression Common symptoms of depression include: Feeling down, restless, or guilty. Isolation, low self-esteem, and hopelessness. Self-criticism and possibly self-harm. Seasonal Affective Disorder (SAD) Seasonal affective disorder is a form of depression linked to seasonal patterns: Most severe during late autumn and winter due to reduced daylight. Symptoms may improve or disappear in spring and summer. Common symptoms include low mood, loss of interest, and increased sleepiness. Treatments for SAD Effective treatments for SAD include: Lifestyle adjustments such as regular exercise and exposure to natural light. Light Therapy: Using special lamps to simulate sunlight exposure. Talking Therapies: Counselling or cognitive behavioural therapy (CBT). Medications: Antidepressants may also be prescribed. Postnatal Depression Postnatal depression affects new parents: Occurs within weeks to two years after childbirth. Affects around one in ten mothers but can also impact fathers or partners. Signs include persistent low mood, difficulty bonding with the baby, and low self-esteem. Seeking Help for Depression Support for depression can be accessed through: Health visitors, GPs, and NHS 111 for immediate assistance. NCT new parent support and Association of Post-Natal Illness for specialised advice. Samaritans for confidential support, Rethink Mental Illness for comprehensive mental health support, and Cruse for bereavement-related depression. https://d3imrogdy81qei.cloudfront.net/video_images/7189/Types_of_depression-01.jpg Yes 286 https://www.promentalhealth.co.uk/training/video/self-harm https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3998.mp4 Self harm Understanding Self-Harm: Causes, Signs, and Support What is Self-Harm? Self-harm is the deliberate and intentional act of causing harm or damage to one's own body. Prevalence and Demographics Self-harm is more commonly observed among younger individuals as a way to express emotional distress, though it affects people across all demographics. Causes of Self-Harm Self-harm may occur due to various reasons: Emotional distress from specific problems or situations Continued as a coping mechanism for ongoing emotional issues Linked to difficulties at work or school, challenging relationships, or sexual identity Resulting from traumatic experiences like death, physical, or sexual abuse Psychological causes such as hearing voices or borderline personality disorder Methods of Self-Harm Methods of self-harm include: Cutting, scratching, piercing, or burning the skin Substance abuse (e.g., drugs, alcohol) Excessive exercising Signs of Self-Harm Signs that someone may be self-harming include: Bruises, cuts, or burns on arms, wrists, chest, or thighs Concealing body parts to hide evidence of self-harm Displays of depression, low self-esteem, self-blame, and withdrawal from social interactions Impact and Risks Self-harm is linked to anxiety, depression, and a heightened risk of suicide. Some individuals may use self-harm as a way to manage intense emotional distress and prevent suicidal thoughts. Support and Treatment It's crucial for individuals who self-harm to seek support and treatment: Confidential counselling and therapy can help address underlying emotional issues Support groups and helplines provide a safe space for individuals to discuss their feelings Medical professionals can offer guidance on managing self-harming behaviours If you or someone you know is struggling with self-harm, seek help from trusted sources such as NHS or Samaritans. https://d3imrogdy81qei.cloudfront.net/video_images/7199/Self_harm-01.jpg Yes 163 https://www.promentalhealth.co.uk/training/video/types-of-mental-ill-health https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4017.mp4 Types of mental ill health Types of Mental Ill Health: Recognising Symptoms and Signs Common Types of Mental Ill Health There are various types of mental ill health that individuals may experience: Eating disorders: Conditions where individuals have unhealthy relationships with food, such as overeating or under eating. Body dysmorphia: A condition where individuals perceive flaws in their appearance that are not observable by others. Phobias: Extreme fears of specific objects, situations, or activities. Panic episodes: Sudden, intense periods of fear or discomfort, often associated with stress. Stress and anxiety: Feelings of worry, nervousness, or unease about something with an uncertain outcome. Depression: Persistent sadness and loss of interest in activities once enjoyed, affecting daily life. Self-harm: Deliberate injury to oneself, which may include cutting or burning. Irrational thoughts: Persistent thoughts that are distressing and not based on reality. Sleep disturbances: Insomnia or disrupted sleep patterns, indicating underlying mental health issues. Recognizing Signs of Mental Ill Health It's important to recognise signs that indicate potential mental health issues: Changes in behaviour or mood, such as increased irritability or withdrawal. Difficulty coping with daily tasks that were previously manageable. Inability to think clearly or make decisions. Physical symptoms like changes in appetite or sleep patterns. If you notice these signs in yourself or someone else, it may indicate the presence of mental ill health that requires attention and support. https://d3imrogdy81qei.cloudfront.net/video_images/7155/Types_of_mental_ill_health-01.jpg Yes 113 https://www.promentalhealth.co.uk/training/video/ocd https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3993.mp4 OCD Understanding Obsessive Compulsive Disorder (OCD) Overview of OCD Obsessive Compulsive Disorder (OCD) is a type of anxiety disorder. Components of OCD OCD consists of: Obsessions: Unwelcome thoughts, images, urges, worries, or doubts that repeatedly appear in the mind. Compulsions: Repeated activities performed to alleviate anxiety caused by obsessions. Potential Causes of OCD The exact cause of OCD is not fully understood, but contributing factors may include: Brain activity abnormalities. Low serotonin levels. Hereditary factors. Life experiences such as bullying, abuse, or neglect. Personalities that are meticulous and methodical. Recognising OCD in the Workplace Signs that a colleague may have OCD include: Repetitive behaviours like checking locks or appliances. Excessive hand washing. Following strict routines. Living with OCD OCD can be distressing: Medical help is essential. Support groups like No Panic offer valuable information and advice. Other useful resources include OCD Action and OCD-UK. Download our comprehensive list of mental health organisations from the resources section. https://d3imrogdy81qei.cloudfront.net/video_images/7191/OCD-01.jpg Yes 160 https://www.promentalhealth.co.uk/training/video/absence-and-return-to-work https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4003.mp4 Supporting someone back to work Supporting Absent Employees with Mental Health: Best Practices Keeping Contact and Supportive Communication During an employee's absence due to mental illness: Keep in regular contact via email or phone as part of a return to work initiative. Ensure contacts are genuine and supportive, not merely token gestures. Ask about their well-being and update them on relevant work-related changes. Planning and Facilitating Return to Work Preparing for an employee's return: Consider the type and level of mental illness and their rehabilitation plan. Plan a phased return to work to accommodate individual needs and challenges. Address barriers like embarrassment or fear of returning to work environment. Avoid rushing the return process to ensure readiness and wellness. Support Systems and Confidentiality Establishing supportive systems and confidentiality: Implement a support process and phased return model. Regularly review and adjust support measures to promote mental health. Conduct risk assessments as needed before the employee returns to work. Maintain confidentiality; disclose information only with employee's consent. https://d3imrogdy81qei.cloudfront.net/video_images/7329/Supporting_someone_back_to_work-01.jpg Yes 118 https://www.promentalhealth.co.uk/training/video/signposting https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4004.mp4 Signposting examples Signposting Organizations for Mental Health Support Introduction Here are some recommended organizations that provide support for various mental health issues. These resources can be accessed through the links provided in the student resources section. Organizations Offering Support No Panic No Panic offers support for panic attacks and OCD, including courses and a telephone helpline. Visit nopanic.org.uk for more information. OCD Action OCD Action provides support and information on treatment for OCD. Explore their resources at ocdaction.org.uk. OCD UK OCD UK is a charity run by and for people with OCD, offering facts, news, and treatment options. Visit their website at ocduk.org. The Samaritans The Samaritans offer confidential emotional support for individuals in distress. Visit samaritans.org for more details. Rethink Mental Illness Rethink Mental Illness provides expert advice and support for mental health issues. Find out more at rethink.org. Mates in Mind Mates in Mind promotes positive mental health in the construction industry. Learn about their programs at matesinmind.org. SANEline SANEline offers national mental health helpline services. Visit sane.org.uk for additional information. Combat Stress Combat Stress specializes in helping ex-service men and women with mental health issues. Explore their services at combatstress.org.uk. Rape Crisis Rape Crisis provides support for women and girls who have experienced abuse and sexual assault. Visit rapecrisis.org.uk for more details. Victim Support Victim Support offers support and information to victims and witnesses of crime. Find resources at victimsupport.org.uk. Comprehensive List of Organizations A comprehensive list of organizations offering advice and guidance for various mental health issues is available for download from the resources section of this course. https://d3imrogdy81qei.cloudfront.net/video_images/7203/Signposting_examples-01.jpg Yes 197 https://www.promentalhealth.co.uk/training/video/who-can-be-affected-and-what-are-the-common-triggers https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4015.mp4 Who can be affected and what are the common triggers Understanding Mental Ill Health: Common Triggers and Impact Who Can Be Affected by Mental Ill Health? Mental ill health can affect anyone and everyone. Statistically, approximately one in four individuals will experience a mental health issue at some point in their lives, either personally or through someone close to them. Common Triggers for Mental Ill Health There are various triggers that can lead to mental ill health: Major triggers such as depression or anxiety Day-to-day stressors like job changes, relocation, bereavement, relationship issues Realization of irrational thoughts or phobias These triggers may manifest as a feeling of not coping well, prompting individuals to seek help and support. However, some may endure silently, believing there is no assistance available or feeling hopeless. Denial and Mental Ill Health Many individuals may deny or not acknowledge their mental health issues, which can be stressful in itself. Stress, encompassing workplace, relationship, or life events, plays a significant role in exacerbating mental health challenges. Familial Influence on Mental Health The presence of mental ill health in the family does not necessarily predispose someone to experience it themselves. Growing up with mental health issues can normalize them, but it does not guarantee that one will automatically inherit or develop similar issues. https://d3imrogdy81qei.cloudfront.net/video_images/7111/Who_can_be_affected_and_what_are_the_common_triggers-01.jpg Yes 147 https://www.promentalhealth.co.uk/training/video/what-causes-stress https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3988.mp4 What causes stress Causes of Stress: Understanding Workplace and Personal Stressors Types of Stressors Workplace Stressors: Causes of stress in the workplace include long hours, lack of training and feedback, poor communication, limited opportunities, poor relationships with colleagues, and workplace bullying. Personal Stressors: Outside of work, stress can be triggered by pressures such as financial difficulties, social pressures, conflicts, frustrations, insecurities, threats, fears, bullying, relocation, job changes, health issues, and bereavement. Impact of Workplace Stress Workplace stress is exacerbated by factors like perceived lack of control over work organization, unclear job roles and responsibilities, and inadequate communication regarding organizational changes. https://d3imrogdy81qei.cloudfront.net/video_images/7177/What_causes_stress-01.jpg Yes 83 https://www.promentalhealth.co.uk/training/video/what-is-signposting https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4016.mp4 What is signposting Signposting for Mental Health Support Understanding Signposting What is signposting in mental health? Signposting involves directing someone to appropriate sources of help: Their GP should typically be the first point of contact for professional assistance. Other options include contacting the HR department at their workplace. Researching local resources online or accessing government health and support schemes. Benefits of Involvement Why is it important for individuals to be involved in the signposting process? It encourages individuals to take an active role in seeking help: Empowers them to accept the need for assistance. Enhances their commitment to their own recovery. Collaboration ensures the support sought aligns with their specific needs. Considerations for Using the Internet What are the considerations when using the Internet for mental health support? While the Internet can provide valuable information, caution is advised: Verify sources to avoid misinformation and unhelpful content. Avoid self-diagnosis and seek professional guidance. Be mindful of personal judgement when reading through various resources. https://d3imrogdy81qei.cloudfront.net/video_images/7145/What_is_signposting-01.jpg Yes 148 https://www.promentalhealth.co.uk/training/video/course-summary- https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4803.mp4 Course Summary Completing Your Course and Taking the Test with ProTrainings Congratulations on completing your course! Before taking the test, review the student resources section and refresh your skills. Student Resources Section Free student manual: Download your manual and other resources. Additional links: Find helpful websites to support your training. Eight-month access: Revisit the course and view any new videos added. Preparing for the Course Test Before starting the test, you can: Review the videos Read through documents and links in the student resources section Course Test Guidelines No time limit: Take the test at your own pace, but complete it in one sitting. Question format: Choose from four answers or true/false questions. Adaptive testing: Unique questions for each student, with required section passes. Retake option: Review materials and retake the test if needed. After Passing the Test Once you pass the test, you can: Print your completion certificate Print your Certified CPD statement Print the evidence-based learning statement Additional ProTrainings Courses ProTrainings offers: Over 350 courses at regional training centres or your workplace Remote virtual courses with live instructors Over 300 video online and blended courses Contact us at 01206 805359 or email support@protrainings.uk for assistance or group training solutions. Thank you for choosing ProTrainings and good luck with your test! https://d3imrogdy81qei.cloudfront.net/video_images/8553/Course_Summary-01.jpg Yes 127 https://www.promentalhealth.co.uk/training/video/offering-support https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4002.mp4 Offering support Supporting Employees with Mental Health: Best Practices Implementing Reasonable Adjustments After an employee discloses a mental health issue: Consider reasonable adjustments, such as flexible appointment times. Offering support can encourage further disclosure and discussion. Trust is crucial in building a supportive environment. Understand your limitations and respect the employee's preferences for support. Signposting to Support Groups Guiding employees to appropriate support groups: Knowledge of available support groups is beneficial. Always refer to established support resources; avoid diagnosing. Promoting a Supportive Workplace Culture Creating an open and supportive workplace: Establish activities and groups that promote mental well-being. Provide options for healthy food and drink choices. Encourage breaks away from desks to maintain well-being. Promote transparency where employees feel comfortable discussing mental health. Emphasize that it's acceptable to disclose mental health issues and talk about them. https://d3imrogdy81qei.cloudfront.net/video_images/7185/Offering_support-01.jpg Yes 78 https://www.promentalhealth.co.uk/training/video/how-important-is-confidentiality https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4012.mp4 How important is confidentiality Importance of Confidentiality in Mental Health Conversations Why is Confidentiality Important? Confidentiality is crucial: Individuals often wait a long time before disclosing mental health issues. Reassurance is needed that discussions will remain private. Exceptions may include safeguarding concerns but are less relevant during initial disclosures. Reassuring Confidentiality in Conversations How to reassure confidentiality: Ensure the person knows their information will stay confidential unless there's a need to escalate. State clearly that discussions will remain private within the room. Only escalate information on a need-to-know basis if it affects employment conditions significantly. https://d3imrogdy81qei.cloudfront.net/video_images/7121/How_important_is_confidentiality-01.jpg Yes 118 https://www.promentalhealth.co.uk/training/video/eating-disorders https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3994.mp4 Eating disorders Understanding Eating Disorders Overview of Eating Disorders Eating problems extend beyond food and can involve difficult emotions: Not Just About Weight: Eating disorders are not solely defined by weight; they involve complex emotional struggles. Types of Eating Disorders: Common disorders include anorexia, bulimia, binge eating disorder, and OSFED (Other Specified Feeding or Eating Disorders). No Specific Profile: Anyone can be affected regardless of age, gender, or weight. Causes of Eating Disorders Eating disorders can be influenced by various factors: Genetics and Biology: Family history and biological predispositions can increase the risk. Psychological Factors: Issues like depression, anxiety, low self-esteem, and perfectionism can contribute. Societal Pressures: Pressure to maintain a certain body shape or weight, especially in professions like athletics, modelling, or aviation. Signs of Eating Disorders Recognising potential signs of an eating disorder: Physical Signs: Dramatic weight loss, wearing baggy clothing to hide it. Behavioural Signs: Eating large quantities quickly (binge eating), secretive eating habits, excessive use of laxatives or exercise. Social and Emotional Signs: Avoiding social gatherings involving food, evasiveness about eating habits. Seeking Help for Eating Disorders Organisations that offer support and guidance: Beat: A charity providing help for eating disorders. NHS Advice: Contact NHS 111 for initial guidance. https://d3imrogdy81qei.cloudfront.net/video_images/7193/Eating_disorders-01.jpg Yes 173 https://www.promentalhealth.co.uk/training/video/supporting-someone-with-suicidal-thoughts https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7082.mp4 Supporting someone with suicidal thoughts How to Support Someone Expressing Suicidal Thoughts When someone you are helping begins to express suicidal thoughts, it can be an emotional and challenging moment. However, your calm presence, active listening, and compassionate response can make a genuine difference. Remember: you are not there to diagnose or solve every problem. Your role is to listen, keep them safe in the moment, and help them access professional support. The following five-step process can guide you through the situation clearly and safely. Step 1 – Establish Contact Create a safe, private, and quiet space to talk if possible. Speak gently and make eye contact if appropriate. Use simple, open invitations such as “Are you OK?” or “Do you want to talk?” Your aim here is to build trust and show that you are willing to listen without judgement. Step 2 – Ask How They Feel Encourage them to talk about what’s been happening. Use open questions like “How are you feeling right now?” or “What’s been going on?” Listen carefully, acknowledge their emotions, and avoid offering quick solutions. Often, simply giving someone the chance to speak openly is one of the most powerful supports you can provide. Step 3 – Ask Directly About Suicidal Thoughts If you feel they may be at risk, ask calmly and clearly: “Have you had thoughts about ending your life?” This question does not put the idea into someone’s mind; it shows genuine care. If they say yes, gently ask if they have a plan — how, when, or what they are thinking. If they are in immediate danger, stay with them and do not leave them alone. Step 4 – Summarise Their Feelings Show that you’ve listened and understood what they’ve shared. For example: “It sounds like you’re feeling overwhelmed and very alone right now.” Reflecting their feelings back helps them feel heard and validated, which can reduce distress. Step 5 – Give Hope and Offer Help Reassure them that they are not alone and that help is available. Encourage them to reach out to someone they trust, their GP, or a mental-health professional. If the situation is urgent, call 999 or take them to the nearest emergency department. They can also contact Samaritans on 116 123 — free, confidential, and available 24/7 in the UK. Your Support Can Save a Life Talking about suicide can feel daunting, but your calm, caring response can genuinely save a life. Remember the five steps: Connect • Ask • Listen • Summarise • Give Hope By staying with them, listening, and guiding them towards professional help, you are giving them the chance to recover safely and feel supported at one of their most vulnerable moments. https://d3imrogdy81qei.cloudfront.net/video_images/12830/Supporting_someone_with_suicidal_thoughts.jpg Yes 184 https://www.promentalhealth.co.uk/training/video/starting-a-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4001.mp4 Starting a discussion Supporting Employees with Mental Health Concerns Approaching Employees About Mental Health Employees and managers often notice changes indicating mental health issues: Approach the employee at an appropriate time when they feel comfortable. Choose a quiet, private location to ensure confidentiality and full attention. Avoid starting conversations in public areas where it could be overheard. Communicating Effectively Effective communication is key: Be mindful of body language to convey openness and respect. Ask simple, open-ended questions and listen actively without interrupting. Avoid making assumptions, comparisons, or attempting to diagnose. Reassure them that the discussion will remain confidential. Providing Support and Reassurance Ensure the employee feels supported: Offer assistance with their work responsibilities if needed. Let them express themselves freely and refrain from rushing the conversation. Respect their need to speak uninterrupted and avoid distractions. Summarising and Offering Suggestions Conclude the discussion positively: Paraphrase and summarize their concerns to demonstrate understanding. Ask if they would like suggestions or advice, respecting their autonomy. Reflect back on what they've said to clarify and ensure mutual understanding. Supporting an employee through active listening can be more effective than providing immediate solutions. https://d3imrogdy81qei.cloudfront.net/video_images/7183/Starting_a_discussion-01.jpg Yes 231 https://www.promentalhealth.co.uk/training/level-2/video/introduction-to-mental-health-level-2 https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4033.mp4 Course introduction Welcome to Mental Health in the Workplace Level Two Course Course Overview Mid-Level Training for Team Leaders and Managers This course by ProTrainings is designed as a mid-level training ideal for team leaders, managers, and anyone seeking a comprehensive understanding of mental health in the workplace. We also offer Level One and Level Three versions of this course to cater to different levels of training needs. Course Features Flexible Learning Watch a series of instructional videos Answer knowledge review questions Take a short completion test Start and stop the course at your convenience Resume where you left off Re-watch videos anytime during and after the course Accessible on any device Additional Support Read text on each page supporting video content View videos with subtitles (CC icon) Additional help available if answers are incorrect initially Completion and Resources Printable completion certificates and downloads upon passing the test Access to resources and links for ongoing support Course access for eight months after starting, even post-test completion Company Solutions and Updates Company Dashboards and Updates We provide free company dashboards for managing staff training. For more information on our corporate solutions, contact us via email, phone, or online chat. Regularly check back for updated course materials as we continuously enhance our offerings. Stay Updated and Refresh Skills Weekly Video Refresher Emails Register to receive weekly video refresher emails every Monday morning. Stay updated on new course videos, blog news, and more. You can manage your email preferences at any time. We hope you find this course valuable. Thank you for choosing ProTrainings and best of luck! https://d3imrogdy81qei.cloudfront.net/video_images/7165/Course_introduction-01.jpg Yes 142 https://www.promentalhealth.co.uk/training/level-2/video/anxiety https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3990.mp4 Anxiety Anxiety and Panic Episodes: Symptoms and Management Understanding Anxiety Anxiety is a common emotional state characterised by worry, fear, and unease. It triggers both emotional and physical symptoms, often linked to our body's fight or flight response when feeling threatened. Common situations that can trigger anxiety include: Job interviews Examinations Medical appointments (dentist, hospital visits) Public speaking When Anxiety Becomes a Problem Anxiety becomes a mental health issue when: Feelings of anxiety are intense and persistent over a long period. It interferes significantly with daily life, affecting sleep, concentration, and confidence. Physical Symptoms of Anxiety Anxiety manifests physically with symptoms such as: Nausea Muscle tension Dizziness Sweating Rapid heartbeat (palpitations) High blood pressure Difficulty sleeping Stomach aches Psychological Symptoms of Anxiety Psychological signs of anxiety include: Feeling tense and on edge Fearing the worst Racing thoughts Restlessness Difficulty concentrating Sensation of the world spinning Understanding Panic Episodes A panic episode is an intense exaggeration of the body's response to fear, marked by: Palpitations Feeling faint Nausea Chest pain Difficulty breathing Sweating and trembling Hot flashes or chills During a panic episode, the person may experience: Shortness of breath or choking sensation Rapid heartbeat (tachycardia) Chest tightness or butterflies in the stomach Panic episodes typically last between five and 20 minutes and can be managed through techniques like controlled breathing and removing the individual from the triggering situation. https://d3imrogdy81qei.cloudfront.net/video_images/7113/Anxiety-01.jpg Yes 283 https://www.promentalhealth.co.uk/training/level-2/video/schizophrenia https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3996.mp4 Schizophrenia Schizophrenia: Understanding Symptoms and Early Signs Overview of Schizophrenia Schizophrenia encompasses a range of experiences and behaviours that can vary widely among individuals. Onset and Misconceptions Onset of schizophrenia can be sudden or gradual, and it does not involve a split personality as commonly misunderstood. Positive and Negative Symptoms There are positive and negative symptoms associated with schizophrenia: Positive Symptoms: Include changes in behaviour, delusions, hallucinations, and confused thoughts. Negative Symptoms: Such as social withdrawal, lack of emotional expression, and deterioration in personal hygiene. Schizophrenia and Psychosis Schizophrenia is a type of psychosis where individuals may struggle to distinguish reality from their thoughts and beliefs. Early Warning Signs Common early warning signs of schizophrenia include: Depression Social withdrawal Hostility or suspiciousness Extreme reaction to criticism Deterioration of personal hygiene Flat expressionless gaze Inability to express joy or cry Inappropriate emotional responses Forgetfulness Oversleeping or insomnia Seeking Medical Advice If unusual behaviours are causing disruption in daily life, it's important to seek medical advice promptly, as early treatment can be beneficial. A reliable source of information in the UK is available at rethink.org. https://d3imrogdy81qei.cloudfront.net/video_images/7197/Schizophrenia-01.jpg Yes 130 https://www.promentalhealth.co.uk/training/level-2/video/types-of-mental-ill-health https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4017.mp4 Types of mental ill health Types of Mental Ill Health: Recognising Symptoms and Signs Common Types of Mental Ill Health There are various types of mental ill health that individuals may experience: Eating disorders: Conditions where individuals have unhealthy relationships with food, such as overeating or under eating. Body dysmorphia: A condition where individuals perceive flaws in their appearance that are not observable by others. Phobias: Extreme fears of specific objects, situations, or activities. Panic episodes: Sudden, intense periods of fear or discomfort, often associated with stress. Stress and anxiety: Feelings of worry, nervousness, or unease about something with an uncertain outcome. Depression: Persistent sadness and loss of interest in activities once enjoyed, affecting daily life. Self-harm: Deliberate injury to oneself, which may include cutting or burning. Irrational thoughts: Persistent thoughts that are distressing and not based on reality. Sleep disturbances: Insomnia or disrupted sleep patterns, indicating underlying mental health issues. Recognizing Signs of Mental Ill Health It's important to recognise signs that indicate potential mental health issues: Changes in behaviour or mood, such as increased irritability or withdrawal. Difficulty coping with daily tasks that were previously manageable. Inability to think clearly or make decisions. Physical symptoms like changes in appetite or sleep patterns. If you notice these signs in yourself or someone else, it may indicate the presence of mental ill health that requires attention and support. https://d3imrogdy81qei.cloudfront.net/video_images/7155/Types_of_mental_ill_health-01.jpg Yes 113 https://www.promentalhealth.co.uk/training/level-2/video/ptsd https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3997.mp4 Post traumatic stress disorder - PTSD Dealing with Emotional Responses after First Aid Understanding Emotional Impact After responding to a first aid emergency, especially involving CPR and AED use, individuals often experience various emotional responses. Feelings of Overwhelm: The entire experience can leave you feeling overwhelmed. Doubt and Reflection: It may lead to doubts about your skills and decisions made during the incident. Post-Traumatic Stress Disorder (PTSD): PTSD affects people differently and can persist for varying durations post-event. Effects of PTSD Common effects of PTSD include: Flashbacks Nightmares Panic attacks Depression Fear and stress Short temper Personality changes Avoidance behaviours These symptoms may alter behaviour and cause avoidance of triggering situations. Guidance on Coping with PTSD The World College of Psychiatrists offers guidance: Talk Therapy: Discuss the incident with a counsellor, friend, doctor, or family member. Maintain Normalcy: Keep regular life patterns to prevent the incident from dominating your life. Return to the Scene: Consider revisiting the location and discussing the event with others present. Exercise Caution: Be mindful, especially when driving, if concentration is affected. Seek Professional Help: Consult a medical professional if symptoms become overwhelming. Coping with the Outcome Reflect positively on your actions: Do Your Best: In a medical emergency, all you can do is your best. Focus on Helping: Take pride in the fact that your actions helped someone in need. Remember, your intervention can make a significant difference, despite the emotional aftermath. https://d3imrogdy81qei.cloudfront.net/video_images/7201/Post_traumatic_stress_disorder_-_PTSD-01.jpg Yes 123 https://www.promentalhealth.co.uk/training/level-2/video/mental-health-stereotyping-stigma-and-discrimination https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3985.mp4 Mental health, stereotyping, stigma and discrimination Equality Act 2010 and Mental Health Legal Protections Under the Equality Act 2010 Non-Discrimination: The Equality Act 2010 prohibits direct and indirect discrimination against individuals with mental health problems in public services, functions, premises, work, education, associations, and transport. Definition of Disability: A mental health condition qualifies as a disability under the Act if it has a long-term effect on normal day-to-day activities, lasting or likely to last 12 months or more. Recourse Against Discrimination: Individuals experiencing mental health problems have legal recourse against discrimination, even if the condition is not long-term. Avoiding Stereotypes and Stigma Impact of Stereotyping: Stereotyping individuals with mental ill health can lead to prejudice, discrimination, and inequality. Examples of Stereotyping: Assumptions such as unpredictability, potential for violence, incapability, lack of intelligence, or suicidal tendencies perpetuate stigma. Consequences of Stigma: Stigma may deter individuals from seeking support, leading to worsened physical health, social isolation, and difficulties in employment. Challenges and Misconceptions Challenges in Addressing Mental Health: Cultural attitudes that ignore or downplay mental health issues can prevent individuals from receiving necessary support. Workplace Rights and Support: Recognising mental ill health as a legitimate workplace issue ensures that individuals receive support in a dignified and respectful manner. https://d3imrogdy81qei.cloudfront.net/video_images/7215/Mental_health__stereotyping__stigma_and_discrimination-01.jpg Yes 204 https://www.promentalhealth.co.uk/training/level-2/video/stress---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4021.mp4 Stress - professionals discussion Recognising Signs of Workplace Stress Types of Workplace Stress Workplace stress can manifest in various ways: Stress from Workplace Conditions: Includes changes in job location, new management, bullying, or pressure from colleagues. Personal Stress Impacting Work: Issues from personal life affecting work performance, such as concentration difficulties or increased absenteeism. Identifying Unhealthy Levels of Stress Recognising when stress levels become problematic is crucial: Observe changes in behaviour and performance at work, such as reduced productivity or social withdrawal. Notice physical and emotional signs like tearfulness, unusual reactions, or reluctance to engage socially. Take note of feedback during appraisals or discussions that indicate noticeable changes in behaviour or performance. Supporting Individuals with Stress Offering support to colleagues showing signs of stress can make a significant difference: Encourage open communication to discuss their challenges and provide assistance. Suggest seeking professional help or counselling if stress is significantly impacting their well-being. Promote a supportive workplace culture where stress management is prioritised and stigma is reduced. https://d3imrogdy81qei.cloudfront.net/video_images/7147/Stress_-_professionals_discussion-01.jpg Yes 151 https://www.promentalhealth.co.uk/training/level-2/video/what-is-mental-ill-health https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3984.mp4 Recognising mental ill health Mental Ill Health: Effects and Understanding Impact of Mental Ill Health Behavioural and Emotional Changes: Mental ill health can lead to significant changes in behaviour, emotions, and thought patterns, affecting daily functioning. Personal Harm and Risk: It may result in personal harm or suffering and, in some cases, pose a danger to the individual and others around them. Impact on Work and Home Life: Mental ill health can impair performance at work and affect relationships with colleagues, friends, and family. Symptoms and Signs Cognitive and Emotional Symptoms: Individuals may struggle with clarity of thought, experience mood swings, changes in appetite, and disrupted sleep patterns. Loss of Interest and Isolation: They may lose interest in activities they once enjoyed, leading to increased isolation and withdrawal. Behavioural Changes: This can include irritability, abruptness, changes in language use, and neglect of personal hygiene. Types of Mental Health Problems Common Issues: Stress, anxiety, depression, phobias, OCD, and eating disorders are prevalent mental health challenges. Less Common Disorders: Bipolar disorder, schizophrenia, and personality disorders require specialized attention and understanding. Causes and Support Factors Contributing to Mental Ill Health: Various factors can influence mental health, and understanding these complexities is crucial in providing effective support. Role of Support: It's essential to offer non-judgmental support and provide information about available resources without attempting to diagnose. https://d3imrogdy81qei.cloudfront.net/video_images/7163/Recognising_mental_ill_health-01.jpg Yes 134 https://www.promentalhealth.co.uk/training/level-2/video/anxiety---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4022.mp4 Anxiety - professionals discussion Understanding Anxiety: Symptoms, Effects, and Coping Strategies What is Anxiety? Anxiety Definition: Anxiety is a widespread condition that drives individuals to seek counselling or other forms of help. Impact of Anxiety: It affects individuals in ways that may not be immediately apparent, often manifesting through various symptoms and behaviours. Anxiety Symptoms Panic Episodes: A significant symptom of anxiety, panic episodes can be distressing and include shortness of breath, disorientation, stomach issues, headaches, and emotional distress. Environment Avoidance: After experiencing panic episodes in specific settings like shops or concerts, individuals may avoid those places altogether, restricting their daily life. Physical Symptoms: Anxiety can cause physical manifestations such as headaches, stomach problems, and muscle tension leading to pain. Effects of Anxiety Sleep Disturbances: Anxiety can disrupt sleep patterns, causing oversleeping, insomnia, or waking up during the night with racing thoughts. Medication and Coping: Some may resort to alcohol or drugs to manage anxiety, though this can lead to additional problems. Seeking help from a GP may involve medication and counselling. Recognising Anxiety Visible Signs: Anxiety can be noticeable through body language such as hand clasping, fidgeting, or avoiding eye contact, often observed by others. Performance Anxiety: While a manageable level of anxiety can enhance performance, excessive anxiety that overwhelms normal functioning indicates a need for support. Seeking Help: It's crucial to seek help when anxiety interferes significantly with daily life or causes excessive worry beyond the situation itself. https://d3imrogdy81qei.cloudfront.net/video_images/7125/Anxiety_-_professionals_discussion-01.jpg Yes 283 https://www.promentalhealth.co.uk/training/level-2/video/how-do-you-begin-a-conversation https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4011.mp4 How do you begin a conversation Starting Conversations About Mental Health Initiating a Private Conversation Starting a conversation with someone you suspect is experiencing mental ill health: Ensure the conversation is in a private setting to help them feel more comfortable. Begin by expressing concern: "I've noticed things have been tough for you lately, is everything okay?" Keep the conversation open-ended to allow them to share at their own pace. Assure them of confidentiality unless they indicate otherwise. Key Steps in Supporting Them The most crucial step in supporting someone: Make the conversation non-judgmental to encourage openness. Listening attentively is often more important than offering advice initially. Let them know they can speak freely without fear of criticism. Understanding Reluctance to Discuss Mental Health Reasons people hesitate to discuss mental health: Fear of judgement and stigma. Concerns about confidentiality, especially in workplace or social settings. Historical lack of openness about mental health issues. Desire to confide in someone they trust in a supportive environment. Creating a Supportive Workplace Environment Fostering a supportive workplace environment: Ensure employees are aware of available support and how to access it. Provide confidential avenues for seeking help, such as HR or designated support personnel. Offer access to counselling or therapy services to address immediate and long-term issues. Promote a culture where mental health discussions are encouraged and respected. Supportive workplace practices lead to a happier, more engaged workforce and reduce absenteeism. https://d3imrogdy81qei.cloudfront.net/video_images/7123/How_do_you_begin_a_conversation-01.jpg Yes 230 https://www.promentalhealth.co.uk/training/level-2/video/is-crying-a-sign-of-weakness https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4083.mp4 Is it OK to cry? Emotional Well-being: Accepting and Expressing Feelings Changing Attitudes Towards Crying Attitudes Over Time In the past, crying was seen as a sign of weakness. Today, it's recognised as a healthy way to release emotions. Encouraging Emotional Expression Expressing Emotions It's important to allow yourself to cry and express your feelings, regardless of gender stereotypes. Supporting Others Providing Support If you see someone upset, give them space to process their emotions. Afterwards, offer support and a listening ear. Empathy and Understanding Empathy Over Sympathy Show empathy towards others' feelings without necessarily feeling sorry for them, creating a supportive environment. https://d3imrogdy81qei.cloudfront.net/video_images/7279/Is_it_OK_to_cry-01.jpg Yes 88 https://www.promentalhealth.co.uk/training/level-2/video/resilience---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4031.mp4 Resilience - professionals discussion Understanding Resilience and Its Development What is Resilience? Definition of Resilience: Resilience is the ability to effectively cope with challenges and setbacks. Importance in Recovery: It plays a crucial role in personal recovery journeys, helping individuals navigate through difficulties. Individual Development: Resilience varies among individuals and can be cultivated through various strategies and experiences. Developing Resilience Dynamic Process: Developing resilience involves learning from past experiences and applying coping strategies effectively. Transferable Skills: Skills learned from overcoming challenges can be applied to future adversities, fostering confidence and capability. Continuous Growth: It's not a fixed trait but can be enhanced over time through reflection and proactive coping mechanisms. https://d3imrogdy81qei.cloudfront.net/video_images/7143/Resilience_-_professionals_discussion-01.jpg Yes 91 https://www.promentalhealth.co.uk/training/level-2/video/who-can-be-affected-and-what-are-the-common-triggers https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4015.mp4 Who can be affected and what are the common triggers Understanding Mental Ill Health: Common Triggers and Impact Who Can Be Affected by Mental Ill Health? Mental ill health can affect anyone and everyone. Statistically, approximately one in four individuals will experience a mental health issue at some point in their lives, either personally or through someone close to them. Common Triggers for Mental Ill Health There are various triggers that can lead to mental ill health: Major triggers such as depression or anxiety Day-to-day stressors like job changes, relocation, bereavement, relationship issues Realization of irrational thoughts or phobias These triggers may manifest as a feeling of not coping well, prompting individuals to seek help and support. However, some may endure silently, believing there is no assistance available or feeling hopeless. Denial and Mental Ill Health Many individuals may deny or not acknowledge their mental health issues, which can be stressful in itself. Stress, encompassing workplace, relationship, or life events, plays a significant role in exacerbating mental health challenges. Familial Influence on Mental Health The presence of mental ill health in the family does not necessarily predispose someone to experience it themselves. Growing up with mental health issues can normalize them, but it does not guarantee that one will automatically inherit or develop similar issues. https://d3imrogdy81qei.cloudfront.net/video_images/7111/Who_can_be_affected_and_what_are_the_common_triggers-01.jpg Yes 147 https://www.promentalhealth.co.uk/training/level-2/video/awareness-in-the-workplace https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4046.mp4 Awareness in the workplace Supporting Colleagues: Showing Care and Awareness Understanding and Addressing Issues Challenges Faced by Everyone People of all ages and stages in life experience periods of depression, loneliness, or other issues, whether it's due to personal losses like a pet or car, or other setbacks. Creating a Supportive Workplace Culture Importance of Being Supportive It's essential for everyone in the workplace, not just managers, to be aware of changes in their colleagues' behaviour and mood. A simple gesture can make a significant difference: Ask a colleague how they are feeling if they seem down or different. Show empathy and willingness to listen if they want to talk. Offer support without intruding, understanding that sometimes people may not want to share. Encouraging Open Communication Building Trust and Understanding By fostering an environment where colleagues feel cared for and supported, it creates a space where open communication can thrive: Empathise with their situation, whether it's a personal or professional challenge. Encourage colleagues to share their concerns or issues when they feel comfortable. Know your team members and show genuine interest in their well-being. Supporting colleagues doesn't require official titles or badges; it's about being human and showing empathy towards others, knowing that we all have our ups and downs. https://d3imrogdy81qei.cloudfront.net/video_images/7223/Awareness_in_the_workplace-01.jpg Yes 154 https://www.promentalhealth.co.uk/training/level-2/video/mental-health-well-being-and-resilience https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3986.mp4 Wellbeing and resilience Importance of Mental Well-being and Resilience Mental Well-being: A Foundation for Health Parallel with Physical Health: Good mental health is equally vital as good physical health, as many individuals experience periods of poor mental health. Indicators of Good Mental Health: Feeling confident, happy, and capable of coping with everyday stresses are key aspects of good mental health. Optimism and Goal Achievement: Those with good mental health feel optimistic about achieving their potential and goals. Enhancing Mental Well-being: Positive thinking, happiness, and contentment can be fostered through social connections, physical activity, skill development, and community involvement. Resilience: Coping with Challenges Definition of Resilience: Resilience involves coping with and adapting to challenging situations that arise in life. Managing Stress and Anxiety: Resilience does not eliminate stress or anxiety but involves having coping strategies and support systems in place. Workplace Impact: Positive mental well-being enhances workplace positivity, impacting interactions with customers and service users. https://d3imrogdy81qei.cloudfront.net/video_images/7331/Wellbeing_and_resilience-01.jpg Yes 103 https://www.promentalhealth.co.uk/training/level-2/video/the-role-of--councillor https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4024.mp4 The role of councillor Role of a Counsellor in Mental Health Support Overview of Counsellors' Support What do counsellors do? Counsellors provide crucial support for individuals facing mental health challenges through various channels: Employer Assistance Programs: Employers may offer confidential counselling services as part of support programs. Referrals: Individuals may seek counselling independently through GP recommendations, internet searches, or directories. Approach and Methodology Client-focused approach: Counsellors do not prescribe solutions but facilitate clients in finding their own paths: Help clients develop coping strategies and find relevant resources. Long-term counselling explores past influences on current challenges, aiming for client-driven resolutions. Recognises the individuality of each client's needs and progress. Duration and Expectations Short-term vs Long-term counselling: While short-term sessions may focus on immediate coping mechanisms: Understanding the impact of mental health on daily life. Long-term counselling aims to provide ongoing support without guaranteeing complete resolution. Focuses on creating a supportive, non-judgmental environment for client progress. https://d3imrogdy81qei.cloudfront.net/video_images/7153/The_role_of_councillor-01.jpg Yes 170 https://www.promentalhealth.co.uk/training/level-2/video/where-is-the-best-location-to-start-a-conversation https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4013.mp4 Where is the best location to start a conversation Best Practices for Confidential Conversations in the Workplace Optimal Locations for Confidential Conversations Choosing the right setting: When initiating a conversation, it's crucial to select a suitable environment: Plan ahead and find a quiet, private room away from distractions. Avoid areas with CCTV coverage to ensure privacy. Ensure there are no interruptions such as phone calls or knocks on the door. If in an open plan office, have a legitimate reason to see them to avoid speculation. Make the person feel comfortable and reassured about confidentiality. Places to Avoid for Confidential Conversations Locations to steer clear of: Open plan offices where conversations can be overheard by colleagues. Corridors or hallways with passing traffic. Outdoor areas where sound carries and privacy is compromised. Anywhere the person may feel uneasy or worried about confidentiality. https://d3imrogdy81qei.cloudfront.net/video_images/7135/Where_is_the_best_location_to_start_a_conversation-01.jpg Yes 99 https://www.promentalhealth.co.uk/training/level-2/video/phobias https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3991.mp4 Phobias Understanding Phobias: Types, Symptoms, and Treatments What is a Phobia? A phobia is an intense form of fear or anxiety triggered by a specific situation or object, even if the perceived danger is minimal or non-existent. Key points about phobias: Out of Proportion: A fear becomes a phobia when it is disproportionate to the actual danger. Duration: Lasts for more than six months and significantly impacts daily life. Symptoms: Phobias often lead to panic, fear, and distress. Types of Phobias Phobias can be categorised into different types: Simple Phobias: Specific and often decrease with age, e.g., fear of snakes, spiders, or heights. Environmental Phobias: Fear of situations or elements like heights, deep water, or germs. Bodily Phobias: Fear related to bodily functions or medical procedures, e.g., blood, vomit, injections. Complex Phobias: Develop later in life and may involve social anxiety or fear of public spaces. Impact of Phobias Phobias can severely affect daily life: People with phobias may avoid specific situations or objects, disrupting their routines. Encountering the feared object or situation can trigger panic episodes. Treating Phobias Treatment options for phobias vary: Simple Phobias: Often treated with gradual exposure therapy to desensitise the individual. Complex Phobias: Require therapies like counselling, psychotherapy, or cognitive behavioural therapy (CBT). Combination Therapy: Sometimes a mix of treatments is recommended based on individual needs. While some people with phobias manage without treatment by avoiding triggers, others benefit from therapeutic interventions tailored to their specific phobia. https://d3imrogdy81qei.cloudfront.net/video_images/7187/Phobias-01.jpg Yes 162 https://www.promentalhealth.co.uk/training/level-2/video/self-harm https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3998.mp4 Self harm Understanding Self-Harm: Causes, Signs, and Support What is Self-Harm? Self-harm is the deliberate and intentional act of causing harm or damage to one's own body. Prevalence and Demographics Self-harm is more commonly observed among younger individuals as a way to express emotional distress, though it affects people across all demographics. Causes of Self-Harm Self-harm may occur due to various reasons: Emotional distress from specific problems or situations Continued as a coping mechanism for ongoing emotional issues Linked to difficulties at work or school, challenging relationships, or sexual identity Resulting from traumatic experiences like death, physical, or sexual abuse Psychological causes such as hearing voices or borderline personality disorder Methods of Self-Harm Methods of self-harm include: Cutting, scratching, piercing, or burning the skin Substance abuse (e.g., drugs, alcohol) Excessive exercising Signs of Self-Harm Signs that someone may be self-harming include: Bruises, cuts, or burns on arms, wrists, chest, or thighs Concealing body parts to hide evidence of self-harm Displays of depression, low self-esteem, self-blame, and withdrawal from social interactions Impact and Risks Self-harm is linked to anxiety, depression, and a heightened risk of suicide. Some individuals may use self-harm as a way to manage intense emotional distress and prevent suicidal thoughts. Support and Treatment It's crucial for individuals who self-harm to seek support and treatment: Confidential counselling and therapy can help address underlying emotional issues Support groups and helplines provide a safe space for individuals to discuss their feelings Medical professionals can offer guidance on managing self-harming behaviours If you or someone you know is struggling with self-harm, seek help from trusted sources such as NHS or Samaritans. https://d3imrogdy81qei.cloudfront.net/video_images/7199/Self_harm-01.jpg Yes 163 https://www.promentalhealth.co.uk/training/level-2/video/what-is-signposting https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4016.mp4 What is signposting Signposting for Mental Health Support Understanding Signposting What is signposting in mental health? Signposting involves directing someone to appropriate sources of help: Their GP should typically be the first point of contact for professional assistance. Other options include contacting the HR department at their workplace. Researching local resources online or accessing government health and support schemes. Benefits of Involvement Why is it important for individuals to be involved in the signposting process? It encourages individuals to take an active role in seeking help: Empowers them to accept the need for assistance. Enhances their commitment to their own recovery. Collaboration ensures the support sought aligns with their specific needs. Considerations for Using the Internet What are the considerations when using the Internet for mental health support? While the Internet can provide valuable information, caution is advised: Verify sources to avoid misinformation and unhelpful content. Avoid self-diagnosis and seek professional guidance. Be mindful of personal judgement when reading through various resources. https://d3imrogdy81qei.cloudfront.net/video_images/7145/What_is_signposting-01.jpg Yes 148 https://www.promentalhealth.co.uk/training/level-2/video/early-signs-and-symptoms-of-mental-ill-health https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4010.mp4 Early signs and symptoms of mental ill health Signs of Mental Ill Health: Recognising Changes in Behaviour Signs to Look Out For Mental ill health problems can manifest in various signs: Changes in behaviour that seem out of the ordinary Altered work performance or approach to tasks Withdrawal from social activities Extreme reactions or heightened emotional responses Visible coping mechanisms like increased drinking or eating habits If you know the person well, you might notice: They are not themselves and behaving differently They are avoiding social interactions or seem hesitant to open up They exhibit signs of addiction or unusual stress coping behaviours Observations in Different Settings At work: Arriving late or being frequently distracted Making uncharacteristic mistakes With friends: Reduced interest in socializing or reluctance to engage Moments of almost confiding followed by withdrawal With family: Evident changes in behaviour that are noticeable due to familiarity With less familiar individuals, it may take longer to recognise these signs, but eventually, you might notice something isn't right. If you notice these changes in yourself, it's important to acknowledge them as potential indicators of mental health issues and seek help. https://d3imrogdy81qei.cloudfront.net/video_images/7117/Early_signs_and_symptoms_of_mental_ill_health-01.jpg Yes 111 https://www.promentalhealth.co.uk/training/level-2/video/ocd https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3993.mp4 OCD Understanding Obsessive Compulsive Disorder (OCD) Overview of OCD Obsessive Compulsive Disorder (OCD) is a type of anxiety disorder. Components of OCD OCD consists of: Obsessions: Unwelcome thoughts, images, urges, worries, or doubts that repeatedly appear in the mind. Compulsions: Repeated activities performed to alleviate anxiety caused by obsessions. Potential Causes of OCD The exact cause of OCD is not fully understood, but contributing factors may include: Brain activity abnormalities. Low serotonin levels. Hereditary factors. Life experiences such as bullying, abuse, or neglect. Personalities that are meticulous and methodical. Recognising OCD in the Workplace Signs that a colleague may have OCD include: Repetitive behaviours like checking locks or appliances. Excessive hand washing. Following strict routines. Living with OCD OCD can be distressing: Medical help is essential. Support groups like No Panic offer valuable information and advice. Other useful resources include OCD Action and OCD-UK. Download our comprehensive list of mental health organisations from the resources section. https://d3imrogdy81qei.cloudfront.net/video_images/7191/OCD-01.jpg Yes 160 https://www.promentalhealth.co.uk/training/level-2/video/bi-polar-disorder https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3995.mp4 Bi-Polar Disorder Bipolar Disorder: Understanding Manic Depression Overview of Bipolar Disorder Bipolar disorder, formerly known as manic depression, involves extreme mood swings that can significantly impact daily life. Manic Episodes During manic episodes, individuals experience: Heightened Energy: Feeling full of energy and capable of taking on challenges. Elevated Mood: Exhibiting extreme happiness or elation. Risk-taking Behaviour: Making impulsive decisions that may be risky or harmful. Agitation: Being easily distracted or restless. Depressive Episodes During depressive episodes, individuals may experience: Low Mood: Feeling sad, hopeless, or irritable. Loss of Energy: Having a lack of enthusiasm and reduced energy levels. Difficulty Concentrating: Struggling with focus and memory. Psychological Symptoms: Such as guilt, despair, delusions, hallucinations, or suicidal thoughts. Variability in Mood Episodes People with bipolar disorder may have varying frequencies and intensities of manic and depressive episodes, sometimes interspersed with periods of normal mood. https://d3imrogdy81qei.cloudfront.net/video_images/7195/Bi-Polar_Disorder-01.jpg Yes 100 https://www.promentalhealth.co.uk/training/level-2/video/signposting https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4004.mp4 Signposting examples Signposting Organizations for Mental Health Support Introduction Here are some recommended organizations that provide support for various mental health issues. These resources can be accessed through the links provided in the student resources section. Organizations Offering Support No Panic No Panic offers support for panic attacks and OCD, including courses and a telephone helpline. Visit nopanic.org.uk for more information. OCD Action OCD Action provides support and information on treatment for OCD. Explore their resources at ocdaction.org.uk. OCD UK OCD UK is a charity run by and for people with OCD, offering facts, news, and treatment options. Visit their website at ocduk.org. The Samaritans The Samaritans offer confidential emotional support for individuals in distress. Visit samaritans.org for more details. Rethink Mental Illness Rethink Mental Illness provides expert advice and support for mental health issues. Find out more at rethink.org. Mates in Mind Mates in Mind promotes positive mental health in the construction industry. Learn about their programs at matesinmind.org. SANEline SANEline offers national mental health helpline services. Visit sane.org.uk for additional information. Combat Stress Combat Stress specializes in helping ex-service men and women with mental health issues. Explore their services at combatstress.org.uk. Rape Crisis Rape Crisis provides support for women and girls who have experienced abuse and sexual assault. Visit rapecrisis.org.uk for more details. Victim Support Victim Support offers support and information to victims and witnesses of crime. Find resources at victimsupport.org.uk. Comprehensive List of Organizations A comprehensive list of organizations offering advice and guidance for various mental health issues is available for download from the resources section of this course. https://d3imrogdy81qei.cloudfront.net/video_images/7203/Signposting_examples-01.jpg Yes 197 https://www.promentalhealth.co.uk/training/level-2/video/example-counsellor-meeting https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4007.mp4 Example counsellor meeting Support Session with Susanna: Coping Strategies and Advice Confidentiality and Support Establishing Confidentiality Hello, I'm Susanna. Everything you share with me today is confidential unless I believe there's a risk of harm to you or someone else. Discussing Workplace Challenges Exploring Work Issues You've mentioned feeling down due to a new line manager who criticises your work. Let's talk about how this is affecting you. Impact on Personal Life Impact at Home How has this situation been affecting you outside of work, especially at home? Reflecting on Past Experiences Previous Work Experience You've faced similar challenges before. How did you handle them previously? Strategies for Coping Detaching from Work Let's explore strategies to help you leave work-related stress at work and enjoy your time at home. Seeking Support and Planning Ahead Seeking Support and Planning Ahead We can plan to involve HR and discuss strategies to address these issues effectively. Continued Support and Review Ongoing Support Plan Let's set up regular sessions to monitor your progress and adjust our approach as needed. https://d3imrogdy81qei.cloudfront.net/video_images/7173/Example_councillor_meeting-01.jpg Yes 793 https://www.promentalhealth.co.uk/training/level-2/video/eating-disorders https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3994.mp4 Eating disorders Understanding Eating Disorders Overview of Eating Disorders Eating problems extend beyond food and can involve difficult emotions: Not Just About Weight: Eating disorders are not solely defined by weight; they involve complex emotional struggles. Types of Eating Disorders: Common disorders include anorexia, bulimia, binge eating disorder, and OSFED (Other Specified Feeding or Eating Disorders). No Specific Profile: Anyone can be affected regardless of age, gender, or weight. Causes of Eating Disorders Eating disorders can be influenced by various factors: Genetics and Biology: Family history and biological predispositions can increase the risk. Psychological Factors: Issues like depression, anxiety, low self-esteem, and perfectionism can contribute. Societal Pressures: Pressure to maintain a certain body shape or weight, especially in professions like athletics, modelling, or aviation. Signs of Eating Disorders Recognising potential signs of an eating disorder: Physical Signs: Dramatic weight loss, wearing baggy clothing to hide it. Behavioural Signs: Eating large quantities quickly (binge eating), secretive eating habits, excessive use of laxatives or exercise. Social and Emotional Signs: Avoiding social gatherings involving food, evasiveness about eating habits. Seeking Help for Eating Disorders Organisations that offer support and guidance: Beat: A charity providing help for eating disorders. NHS Advice: Contact NHS 111 for initial guidance. https://d3imrogdy81qei.cloudfront.net/video_images/7193/Eating_disorders-01.jpg Yes 173 https://www.promentalhealth.co.uk/training/level-2/video/course-overview-mh3 https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3983.mp4 Mental health training Mental Health in the Workplace Course Course Overview Description: This course is designed to equip employees, managers, and employers with essential knowledge about mental health issues in the workplace. Key Learning Points: Understanding Mental Health: Differentiate between mental health and mental ill-health. Recognizing Mental Ill-health: Identify various types of mental health issues that colleagues or employees may experience. Support and Resources: Learn where to seek help and support for mental health concerns. Promoting a Positive Environment: Create a workplace culture that fosters inclusivity, support, and respect. Clear Policies: Implement workplace policies that promote employee well-being and discourage stigma. Encouraging Support: Encourage openness where seeking help is seen as a strength, not a weakness. Signposting Information: Find resources and support at the end of each video and in dedicated resources. Conclusion: Gain the knowledge and skills needed to support mental health in your workplace effectively. Together, we can create a positive and supportive environment for all. https://d3imrogdy81qei.cloudfront.net/video_images/7167/Mental_health_training-01.jpg Yes 106 https://www.promentalhealth.co.uk/training/level-2/video/how-important-is-confidentiality https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4012.mp4 How important is confidentiality Importance of Confidentiality in Mental Health Conversations Why is Confidentiality Important? Confidentiality is crucial: Individuals often wait a long time before disclosing mental health issues. Reassurance is needed that discussions will remain private. Exceptions may include safeguarding concerns but are less relevant during initial disclosures. Reassuring Confidentiality in Conversations How to reassure confidentiality: Ensure the person knows their information will stay confidential unless there's a need to escalate. State clearly that discussions will remain private within the room. Only escalate information on a need-to-know basis if it affects employment conditions significantly. https://d3imrogdy81qei.cloudfront.net/video_images/7121/How_important_is_confidentiality-01.jpg Yes 118 https://www.promentalhealth.co.uk/training/level-2/video/wellness-action-plan https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4037.mp4 Wellness action plan Implementing a Wellness Action Plan in the Workplace The Importance of Workplace Well-being Creating a Safe and Supportive Environment Workplaces should prioritise creating a safe, respected, and valued environment where employees feel comfortable addressing both professional and personal concerns. What is a Wellness Action Plan? Understanding the Wellness Action Plan A Wellness Action Plan (WAP) is a tool designed to improve employee well-being through structured, evidence-based processes: It is a personal document, not legally binding, created by employees and shared with supervisors and managers. Facilitates ongoing discussions between employees and managers about mental health and well-being. Raises awareness of mental health issues in the workplace and promotes supportive practices. Implementing a Wellness Action Plan Steps to Create and Implement a WAP If your organisation does not have a WAP, consider setting one up using the following considerations: Respect confidentiality unless the employee consents to sharing. Discuss strategies to manage stress and mental health. Review previous supports and adjustments. Identify triggers for mental health issues in the workplace. Plan for employee well-being during periods of good health. Recognise signs and symptoms of mental health issues. Benefits for Managers Supporting Managers with the WAP The WAP helps managers: Initiate conversations about mental health with employees. Understand employee experiences and needs. Identify reasonable adjustments and special considerations. Provide appropriate support for employees returning to work after absence. Create a positive impact on new employees by demonstrating commitment to well-being. Benefits for Employees Empowering Employees through the WAP The WAP helps employees: Identify factors contributing to their well-being. Discuss the support they need with managers. Share strategies that promote well-being. Discuss personal experiences openly. Feel empowered and in control of their mental health. https://d3imrogdy81qei.cloudfront.net/video_images/7219/Wellness_action_plan-01.jpg Yes 181 https://www.promentalhealth.co.uk/training/level-2/video/recognising-changes-in-an-employee https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4000.mp4 Recognising changes in an employee Recognising and Supporting Mental Health in the Workplace Identifying Signs of Stress and Mental Ill Health Recognising signs of stress or mental ill health in employees is crucial: Signs may vary between individuals and types of mental health issues. Changes in mood, interaction with colleagues, decision-making ability, workload management, and focus are key indicators. Other signs include excessive tiredness, reduced interest in work, increased absenteeism, changes in appetite, and heightened smoking or drinking. Work-related factors like long hours, lack of breaks, unrealistic expectations, and poor managerial support can contribute. Early intervention and support can mitigate these issues. Creating a Supportive Workplace Environment A healthy, open, and non-discriminatory environment benefits both employees and employers: Employees should feel comfortable discussing stress or mental health concerns with managers. Fear of discrimination or career implications often prevents employees from seeking help. Managers and employers should strive to improve mental health awareness and support. It's essential to foster a culture where mental health is prioritised and stigma is reduced. Business Impact of Mental Health Issues High levels of stress can impact business performance: Reduced commitment, performance, attendance, and productivity are common outcomes. Employers need systems to assess, manage, and monitor stress effectively. Mental health awareness training for employees and management can promote a positive workplace culture. Addressing mental health proactively benefits both the organisation and its employees. https://d3imrogdy81qei.cloudfront.net/video_images/7217/Recognising_changes_in_an_employee-01.jpg Yes 187 https://www.promentalhealth.co.uk/training/level-2/video/mental-health-definition-and-terminology https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4009.mp4 Mental Health definition and terminology Mental Health vs Mental Ill Health: Understanding and Terminology What is Mental Health and Mental Ill Health? Mental health encompasses everyone's emotional and psychological well-being. Mental ill health occurs when someone struggles to cope with life's challenges and pressures. Unhelpful Terminology to Avoid Terms like "off their head," "going quietly mad," "not fully functioning," or "short of a picnic" are not constructive when discussing mental ill health. These terms can: Discourage seeking help Create feelings of being labelled or judged Dismiss the seriousness of the person's experiences Why Avoid These Terms? Using stigmatising language can prevent individuals from seeking necessary support. It may make them feel misunderstood or ashamed, hindering their willingness to open up about their feelings. Recommended Terminology Instead of stigmatising terms, use: "Difficulty in coping with things" "Feeling things aren't quite right at the moment" "Not feeling at my best" Or any personal description that accurately reflects your feelings. When talking to someone else about their mental well-being, consider starting with supportive statements such as, "I've noticed things aren't as easy for you as they used to be." This approach encourages open dialogue. https://d3imrogdy81qei.cloudfront.net/video_images/7109/Mental_Health_definition_and_terminology-01.jpg Yes 106 https://www.promentalhealth.co.uk/training/level-2/video/counsellor-meeting-explanation https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4008.mp4 Counsellor meeting explanation Supporting Employees: Lessons for Managers Ensuring Confidentiality and Empathy Reassure and Listen When faced with a situation where an employee confides in you: Ensure confidentiality and genuine concern. Make them feel heard and understood. Repeating their concerns can sometimes lead to deeper insights. Promoting Self-Reflection and Hope Encourage Reflection Guide the employee to reflect on past coping strategies: Help them identify what has worked for them before. Ask probing questions to uncover effective methods. Offer Hope and Direction Empower the employee by: Instilling confidence in their ability to navigate the situation. Pointing them towards resources and support networks. Emphasising that solutions lie within their grasp. Collaboration and Support Seeking Additional Support Recognise that solutions may involve: Involving HR or other relevant parties, with the employee's consent. Encouraging the employee to seek advice from peers or mentors. Ongoing Review and Adjustment Commit to: Regularly reviewing progress and adjusting strategies as needed. Offering continuous support through the process of adaptation. Suggesting ways to manage stress and maintain work-life balance. https://d3imrogdy81qei.cloudfront.net/video_images/7141/Councillor_meeting_explanation-01.jpg Yes 150 https://www.promentalhealth.co.uk/training/level-2/video/what-is-stress https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3987.mp4 What is stress Understanding Stress: Types, Effects, and Management Definition of Stress HSE Definition: Stress is defined by the HSE as "the adverse reaction people have to excessive pressure or other types of demand placed on them." Oxford Dictionary Definition: According to the Oxford dictionary, stress is "a state of mental or emotional strain or tension resulting from adverse or demanding circumstances." Types of Stress Useful Stress: Stress can sometimes be beneficial, boosting memory, motivating individuals to achieve goals, enhancing focus, and increasing alertness. Harmful Stress: Excessive stress can be detrimental and requires management, either through self-care strategies or with support from others. Causes of Stress Stress can stem from various sources, both within and outside the workplace. It's crucial to identify, discuss, and manage stress to maintain well-being and support others. Types of Stress Responses Acute Stress: Immediate reaction to new challenges, events, or demands, such as work deadlines, accidents, or arguments. Usually subsides once the situation is resolved or threat is removed. Episodic Acute Stress: Frequent stress experienced by individuals who constantly feel under pressure or rushed, often leading chaotic lives. Can contribute to health issues like high blood pressure or digestive problems. Chronic Stress: Long-term stress resulting from ongoing unhappy situations without perceived resolution, such as financial problems, marital issues, or abuse. Poses serious risks to physical and mental health. Effects of Stress Stress impacts both physical and mental health, affecting behaviour and triggering the body's natural response mechanisms, such as increased heart rate and heightened brain activity (fight or flight response). Managing Stress While it's not possible to eliminate all stress, effective stress management strategies can help mitigate its effects. Learning to identify stressors and implementing coping mechanisms is crucial. Connection to Mental Health: Prolonged stress may contribute to the development of anxiety and other mental health conditions, underscoring the importance of proactive stress management. https://d3imrogdy81qei.cloudfront.net/video_images/7175/What_is_stress-01.jpg Yes 194 https://www.promentalhealth.co.uk/training/level-2/video/types-of-depression https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3992.mp4 Types of depression Understanding Depression: Types, Symptoms, and Treatments What is Depression? Depression is a persistent feeling of low mood that significantly affects everyday life. Key points about depression: Mild Depression: Allows normal functioning but makes mundane tasks challenging. Severe Depression: Can lead to suicidal thoughts and is life-threatening. Symptoms of Depression Common symptoms of depression include: Feeling down, restless, or guilty. Isolation, low self-esteem, and hopelessness. Self-criticism and possibly self-harm. Seasonal Affective Disorder (SAD) Seasonal affective disorder is a form of depression linked to seasonal patterns: Most severe during late autumn and winter due to reduced daylight. Symptoms may improve or disappear in spring and summer. Common symptoms include low mood, loss of interest, and increased sleepiness. Treatments for SAD Effective treatments for SAD include: Lifestyle adjustments such as regular exercise and exposure to natural light. Light Therapy: Using special lamps to simulate sunlight exposure. Talking Therapies: Counselling or cognitive behavioural therapy (CBT). Medications: Antidepressants may also be prescribed. Postnatal Depression Postnatal depression affects new parents: Occurs within weeks to two years after childbirth. Affects around one in ten mothers but can also impact fathers or partners. Signs include persistent low mood, difficulty bonding with the baby, and low self-esteem. Seeking Help for Depression Support for depression can be accessed through: Health visitors, GPs, and NHS 111 for immediate assistance. NCT new parent support and Association of Post-Natal Illness for specialised advice. Samaritans for confidential support, Rethink Mental Illness for comprehensive mental health support, and Cruse for bereavement-related depression. https://d3imrogdy81qei.cloudfront.net/video_images/7189/Types_of_depression-01.jpg Yes 286 https://www.promentalhealth.co.uk/training/level-2/video/managing-stress-2 https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3999.mp4 Managing stress Managing Stress: Strategies and Support Strategies to Manage Stress Take Regular Breaks: Ensure you schedule breaks to relax and recharge. Get Organised: Improve time management skills to reduce stress from deadlines and tasks. Learn to Relax: Practice relaxation techniques such as deep breathing or mindfulness. Review Priorities: Focus on important tasks and delegate or eliminate less crucial ones. Focus on Positivity: Cultivate a positive mindset and seek out uplifting experiences. Improve Lifestyle: Enhance diet, exercise regularly, and ensure adequate sleep for overall well-being. Confide in Someone: Share your feelings with a trusted friend, family member, or counsellor. Maintain a Stress Diary: Track stress triggers to better understand and manage them. Support Systems for Managing Stress Seeking support can significantly aid in managing stress, both at work and outside: Professional Support: Consult with a stress counsellor or your GP for tailored assistance. Workplace Support: Colleagues, managers, or trade union representatives can provide guidance and support. External Assistance: Local advice bureaus or authorities can offer resources to address underlying stressors. Recognising Stress in Colleagues It's crucial to be observant of signs of stress in colleagues to offer appropriate support: Be attentive to behavioural changes that indicate stress, similar to recognising physical illness symptoms. Acknowledge the elevated expectations and constant connectivity in today's work environment that contribute to stress. Combat the fear associated with expressing stress at work, ensuring all team members feel valued and supported. https://d3imrogdy81qei.cloudfront.net/video_images/7181/Managing_stress-01.jpg Yes 151 https://www.promentalhealth.co.uk/training/level-2/video/offering-support https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4002.mp4 Offering support Supporting Employees with Mental Health: Best Practices Implementing Reasonable Adjustments After an employee discloses a mental health issue: Consider reasonable adjustments, such as flexible appointment times. Offering support can encourage further disclosure and discussion. Trust is crucial in building a supportive environment. Understand your limitations and respect the employee's preferences for support. Signposting to Support Groups Guiding employees to appropriate support groups: Knowledge of available support groups is beneficial. Always refer to established support resources; avoid diagnosing. Promoting a Supportive Workplace Culture Creating an open and supportive workplace: Establish activities and groups that promote mental well-being. Provide options for healthy food and drink choices. Encourage breaks away from desks to maintain well-being. Promote transparency where employees feel comfortable discussing mental health. Emphasize that it's acceptable to disclose mental health issues and talk about them. https://d3imrogdy81qei.cloudfront.net/video_images/7185/Offering_support-01.jpg Yes 78 https://www.promentalhealth.co.uk/training/level-2/video/what-causes-stress https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3988.mp4 What causes stress Causes of Stress: Understanding Workplace and Personal Stressors Types of Stressors Workplace Stressors: Causes of stress in the workplace include long hours, lack of training and feedback, poor communication, limited opportunities, poor relationships with colleagues, and workplace bullying. Personal Stressors: Outside of work, stress can be triggered by pressures such as financial difficulties, social pressures, conflicts, frustrations, insecurities, threats, fears, bullying, relocation, job changes, health issues, and bereavement. Impact of Workplace Stress Workplace stress is exacerbated by factors like perceived lack of control over work organization, unclear job roles and responsibilities, and inadequate communication regarding organizational changes. https://d3imrogdy81qei.cloudfront.net/video_images/7177/What_causes_stress-01.jpg Yes 83 https://www.promentalhealth.co.uk/training/level-2/video/supporting-someone-back-to-work https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4027.mp4 Supporting someone back to work - Councillor ideas Supporting Employees Returning to Work After Mental Health Issues Understanding Employee Needs How should you support someone returning to work after mental health issues? It's crucial to understand their specific needs: Discuss with them to identify what support they require. Consider options such as phased return hours, altered workdays, or workplace support. Regular contact with HR or a designated person may be beneficial. Accommodate time off for medical appointments or therapy sessions. Employee Involvement in the Process Should the employee be involved in decision-making? Absolutely, they should be actively involved: Empower them to participate in decisions about their return. Ensure the process is collaborative and meets their needs. Practical Steps for Easing the Return What can employees do to facilitate their return to work? Employees can: Consider practical adjustments that work for both parties. Explore options like flexible working hours or remote work arrangements. Discuss alternative work environments or teams if beneficial. Utilise phased rehabilitation hours to ease back into work. Allocate time for necessary appointments and check-ins with HR or managers. https://d3imrogdy81qei.cloudfront.net/video_images/7149/Supporting_someone_back_to_work_-_Councillor_ideas-01.jpg Yes 123 https://www.promentalhealth.co.uk/training/level-2/video/absence-and-return-to-work https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4003.mp4 Supporting someone back to work Supporting Absent Employees with Mental Health: Best Practices Keeping Contact and Supportive Communication During an employee's absence due to mental illness: Keep in regular contact via email or phone as part of a return to work initiative. Ensure contacts are genuine and supportive, not merely token gestures. Ask about their well-being and update them on relevant work-related changes. Planning and Facilitating Return to Work Preparing for an employee's return: Consider the type and level of mental illness and their rehabilitation plan. Plan a phased return to work to accommodate individual needs and challenges. Address barriers like embarrassment or fear of returning to work environment. Avoid rushing the return process to ensure readiness and wellness. Support Systems and Confidentiality Establishing supportive systems and confidentiality: Implement a support process and phased return model. Regularly review and adjust support measures to promote mental health. Conduct risk assessments as needed before the employee returns to work. Maintain confidentiality; disclose information only with employee's consent. https://d3imrogdy81qei.cloudfront.net/video_images/7329/Supporting_someone_back_to_work-01.jpg Yes 118 https://www.promentalhealth.co.uk/training/level-2/video/empathy https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4014.mp4 Empathy Effective Communication Techniques in Supportive Conversations Encouraging Openness in Conversations Creating a comfortable environment: When starting a conversation, focus on making the other person feel at ease: Show genuine interest and active listening. Provide empathic support by understanding their perspective. Ensure they feel heard and supported in sharing their concerns. Set aside uninterrupted time for the conversation to maintain focus. Understanding Empathic Support Defining empathy: Empathy means understanding someone else's feelings and experiences without fully immersing yourself in them: Listen attentively and reflectively. Acknowledge their emotions and provide supportive responses. Offer assistance in a non-intrusive manner. Respect their need for confidentiality and trust. Avoiding Unhelpful Behaviours Things to avoid when empathizing: Being distracted or not fully attentive. Allowing interruptions such as phone calls or knocks on the door. Starting a conversation when you are preoccupied or under pressure. Importance of Body Language Using effective body language: Maintain good eye contact and an open, relaxed posture. Be mindful of your gestures and avoid fidgeting or looking away. Observe the other person's body language and mirror it subtly. Avoid defensive gestures like crossing arms or appearing distracted. https://d3imrogdy81qei.cloudfront.net/video_images/7129/Empathy-01.jpg Yes 233 https://www.promentalhealth.co.uk/training/level-2/video/starting-a-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4001.mp4 Starting a discussion Supporting Employees with Mental Health Concerns Approaching Employees About Mental Health Employees and managers often notice changes indicating mental health issues: Approach the employee at an appropriate time when they feel comfortable. Choose a quiet, private location to ensure confidentiality and full attention. Avoid starting conversations in public areas where it could be overheard. Communicating Effectively Effective communication is key: Be mindful of body language to convey openness and respect. Ask simple, open-ended questions and listen actively without interrupting. Avoid making assumptions, comparisons, or attempting to diagnose. Reassure them that the discussion will remain confidential. Providing Support and Reassurance Ensure the employee feels supported: Offer assistance with their work responsibilities if needed. Let them express themselves freely and refrain from rushing the conversation. Respect their need to speak uninterrupted and avoid distractions. Summarising and Offering Suggestions Conclude the discussion positively: Paraphrase and summarize their concerns to demonstrate understanding. Ask if they would like suggestions or advice, respecting their autonomy. Reflect back on what they've said to clarify and ensure mutual understanding. Supporting an employee through active listening can be more effective than providing immediate solutions. https://d3imrogdy81qei.cloudfront.net/video_images/7183/Starting_a_discussion-01.jpg Yes 231 https://www.promentalhealth.co.uk/training/level-2/video/managing-workloads https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4026.mp4 Managing workloads Impact of Heavy Workloads on Mental Health: Insights and Considerations Understanding Workload and Mental Health Does a heavy workload always lead to mental health issues? It's not inevitable; individuals' coping mechanisms play a crucial role: Heavy workloads can be managed if there's a foreseeable end. People react differently—some seek help, while others push themselves excessively. Awareness of workload intensity is key to preventing mental strain. Factors Contributing to Workload Stress Is workload stress solely about volume? It can also result from: Tasks exceeding capabilities or unrealistic self-expectations. Perceived pressure to achieve unattainable goals. When to Discuss Workload Concerns When should employees consider discussing workload issues? Employees should: Recognise when workload affects their life and work performance. Approach their line manager for support and adjustments. Ensure the conversation focuses on workload impact, not personal inadequacy. https://d3imrogdy81qei.cloudfront.net/video_images/7137/Managing_workloads-01.jpg Yes 154 https://www.promentalhealth.co.uk/training/level-2/video/stigma-and-discrimination---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4030.mp4 Stigma and discrimination - professionals discussion Reducing Stigma and Discrimination in Mental Health Importance of Addressing Stigma and Discrimination Barriers to Seeking Help: Stigma and discrimination often deter individuals from seeking help for mental health issues. Historical Taboos: Mental illness has historically been taboo, hindering open discussion and acceptance. Positive Language: Responding positively to disclosures of mental health conditions is crucial to encourage further help-seeking. Employer Awareness: Employers should avoid assuming negative outcomes (e.g., long sick periods, unreliability) for employees with mental health conditions, and educate themselves on supportive measures. Understanding and Addressing Stereotypes Stereotypical Behaviours: Stereotypes associated with mental illness include perceptions of unpredictability, violence, incapability, and unreliability. Media Influence: Misconceptions often arise from outdated portrayals in media, perpetuating stigma. Educational Approach: Encourage self-education with accurate information about mental health conditions to dispel stereotypes and promote understanding. Positive Portrayals and Discussions Media Role: Positive media portrayals and discussions in soap operas and public disclosures by celebrities can normalize mental health discussions and reduce feelings of isolation. Encouraging Disclosure: Open and accurate discussions about mental health conditions in media can help individuals feel supported and understood. Promoting Resilience: Highlighting recovery journeys and resilience development in media representations can provide hope and inspiration. https://d3imrogdy81qei.cloudfront.net/video_images/7151/Stigma_and_discrimination_-_professionals_discussion-01.jpg Yes 304 https://www.promentalhealth.co.uk/training/level-2/video/about-our-expert https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4032.mp4 About our expert Susannah Purtell: Senior Counsellor Overview Introduction Susannah Purtell, MBACP, is a seasoned senior counsellor with over 20 years of experience. She primarily works with Employee Assistance Programs (EAPs) and a small number of private clients. Additionally, she has retired from her role as a counselling tutor. Client Focus and Services Clientele: Susannah typically supports adult clients referred through their workplaces or self-referred during appraisals or upon colleague recommendation. Scope of Practice: While initially addressing immediate concerns, sessions may reveal deeper therapeutic needs that could require extended or ongoing therapy beyond the initial sessions. Specialisations: Susannah's practice excludes children and rarely includes adolescents, focusing mainly on adult clients. Approach to Counselling Supportive Atmosphere: She provides a nurturing environment where clients freely discuss their current challenges without receiving direct advice. Collaborative Approach: Susannah encourages clients to explore their own solutions with her guidance, sometimes suggesting coping strategies or developing achievable goals together. Outcome Focus: Sessions may conclude with a structured plan outlining actionable steps or goals to work on. https://d3imrogdy81qei.cloudfront.net/video_images/7119/About_our_expert-01.jpg Yes 116 https://www.promentalhealth.co.uk/training/level-2/video/the-samaritans https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4088.mp4 The Samaritans Samaritans: Supporting Mental Health Since the 1960s Introduction Samaritans was founded in the late 1950s and early 1960s by Reverend Chad Varah, who was inspired to act after a tragic incident involving a young girl in his parish. Foundation and Growth Origins: Reverend Varah's initiative began in response to the suicide of a young girl who faced difficulties she couldn't comprehend, leading to his decision to support suicide prevention. Early Beginnings: Starting with a simple notice at his church, Samaritans began as a local effort to provide a listening ear to those in need. Expansion: What began with a handful of volunteers quickly grew into a nationwide network, now comprising approximately 226 branches across the UK. Volunteer Network: Today, Samaritans operates with the dedication of over 23,000 volunteers, available 24/7, including leap years. Services Provided Accessible Support: Samaritans offers confidential support to individuals dealing with a wide range of issues, from personal crises to emotional distress. Multi-Channel Access: Support is available through various channels including free phone calls, text messages, emails, letters, and face-to-face meetings. Community Presence: Samaritans extends its support beyond traditional avenues, including presence at major events like concerts and festivals such as Glastonbury. Conclusion Samaritans continues to play a vital role in suicide prevention and emotional support, ensuring help is always available to those in need across the UK. https://d3imrogdy81qei.cloudfront.net/video_images/7285/The_Samaritans-01.jpg Yes 154 https://www.promentalhealth.co.uk/training/level-2/video/course-summary- https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4803.mp4 Course Summary Completing Your Course and Taking the Test with ProTrainings Congratulations on completing your course! Before taking the test, review the student resources section and refresh your skills. Student Resources Section Free student manual: Download your manual and other resources. Additional links: Find helpful websites to support your training. Eight-month access: Revisit the course and view any new videos added. Preparing for the Course Test Before starting the test, you can: Review the videos Read through documents and links in the student resources section Course Test Guidelines No time limit: Take the test at your own pace, but complete it in one sitting. Question format: Choose from four answers or true/false questions. Adaptive testing: Unique questions for each student, with required section passes. Retake option: Review materials and retake the test if needed. After Passing the Test Once you pass the test, you can: Print your completion certificate Print your Certified CPD statement Print the evidence-based learning statement Additional ProTrainings Courses ProTrainings offers: Over 350 courses at regional training centres or your workplace Remote virtual courses with live instructors Over 300 video online and blended courses Contact us at 01206 805359 or email support@protrainings.uk for assistance or group training solutions. Thank you for choosing ProTrainings and good luck with your test! https://d3imrogdy81qei.cloudfront.net/video_images/8553/Course_Summary-01.jpg Yes 127 https://www.promentalhealth.co.uk/training/level-2/video/how-stress-affects-the-body https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3989.mp4 How stress affects the body Effects of Stress on the Body Physical Effects Heart: Stress can increase heart rate, raise blood pressure, and contribute to heart disease. Brain: Symptoms may include fatigue, decreased mood, and reduced concentration. Skin: Stress can alter skin texture, tone, and moisture, making it appear more delicate. Immune System: It can lead to decreased immunity, making individuals more susceptible to illnesses. Muscles and Bones: Stress may cause muscle tension, protein breakdown in muscles, and reduced calcium absorption, weakening bones. Gut: Effects include changes in gut mobility, nutrient absorption, and potential development of a "leaky gut" syndrome. Physical Signs and Symptoms Low energy Headaches Muscle tension Neck or back pain Stomach upsets (diarrhoea, constipation, nausea) Chest pain and rapid heartbeat in severe cases Frequent colds and infections Loss of sexual desire or ability Dry mouth and difficulty sleeping Changes in appetite (loss of appetite or overeating) Cognitive, Behavioural, and Emotional Symptoms Cognitive: Memory problems, inability to concentrate, poor judgment, pessimism, anxiety, racing thoughts, and constant worrying. Behavioural: Changes such as altered eating patterns, excessive sleeping or insomnia, social withdrawal, procrastination, neglect of duties, substance use, and nervous habits like nail biting. Emotional: Depression, general unhappiness, anxiety, mood swings, irritability, anger, feelings of being overwhelmed or lonely, and isolation. https://d3imrogdy81qei.cloudfront.net/video_images/7179/How_stress_affects_the_body-01.jpg Yes 146 https://www.promentalhealth.co.uk/training/level-2/video/supporting-someone-with-suicidal-thoughts https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7082.mp4 Supporting someone with suicidal thoughts How to Support Someone Expressing Suicidal Thoughts When someone you are helping begins to express suicidal thoughts, it can be an emotional and challenging moment. However, your calm presence, active listening, and compassionate response can make a genuine difference. Remember: you are not there to diagnose or solve every problem. Your role is to listen, keep them safe in the moment, and help them access professional support. The following five-step process can guide you through the situation clearly and safely. Step 1 – Establish Contact Create a safe, private, and quiet space to talk if possible. Speak gently and make eye contact if appropriate. Use simple, open invitations such as “Are you OK?” or “Do you want to talk?” Your aim here is to build trust and show that you are willing to listen without judgement. Step 2 – Ask How They Feel Encourage them to talk about what’s been happening. Use open questions like “How are you feeling right now?” or “What’s been going on?” Listen carefully, acknowledge their emotions, and avoid offering quick solutions. Often, simply giving someone the chance to speak openly is one of the most powerful supports you can provide. Step 3 – Ask Directly About Suicidal Thoughts If you feel they may be at risk, ask calmly and clearly: “Have you had thoughts about ending your life?” This question does not put the idea into someone’s mind; it shows genuine care. If they say yes, gently ask if they have a plan — how, when, or what they are thinking. If they are in immediate danger, stay with them and do not leave them alone. Step 4 – Summarise Their Feelings Show that you’ve listened and understood what they’ve shared. For example: “It sounds like you’re feeling overwhelmed and very alone right now.” Reflecting their feelings back helps them feel heard and validated, which can reduce distress. Step 5 – Give Hope and Offer Help Reassure them that they are not alone and that help is available. Encourage them to reach out to someone they trust, their GP, or a mental-health professional. If the situation is urgent, call 999 or take them to the nearest emergency department. They can also contact Samaritans on 116 123 — free, confidential, and available 24/7 in the UK. Your Support Can Save a Life Talking about suicide can feel daunting, but your calm, caring response can genuinely save a life. Remember the five steps: Connect • Ask • Listen • Summarise • Give Hope By staying with them, listening, and guiding them towards professional help, you are giving them the chance to recover safely and feel supported at one of their most vulnerable moments. https://d3imrogdy81qei.cloudfront.net/video_images/12830/Supporting_someone_with_suicidal_thoughts.jpg Yes 184 https://www.promentalhealth.co.uk/training/level-3/video/absence-and-return-to-work https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4003.mp4 Supporting someone back to work Supporting Absent Employees with Mental Health: Best Practices Keeping Contact and Supportive Communication During an employee's absence due to mental illness: Keep in regular contact via email or phone as part of a return to work initiative. Ensure contacts are genuine and supportive, not merely token gestures. Ask about their well-being and update them on relevant work-related changes. Planning and Facilitating Return to Work Preparing for an employee's return: Consider the type and level of mental illness and their rehabilitation plan. Plan a phased return to work to accommodate individual needs and challenges. Address barriers like embarrassment or fear of returning to work environment. Avoid rushing the return process to ensure readiness and wellness. Support Systems and Confidentiality Establishing supportive systems and confidentiality: Implement a support process and phased return model. Regularly review and adjust support measures to promote mental health. Conduct risk assessments as needed before the employee returns to work. Maintain confidentiality; disclose information only with employee's consent. https://d3imrogdy81qei.cloudfront.net/video_images/7329/Supporting_someone_back_to_work-01.jpg Yes 118 https://www.promentalhealth.co.uk/training/level-3/video/course-summary- https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4803.mp4 Course Summary Completing Your Course and Taking the Test with ProTrainings Congratulations on completing your course! Before taking the test, review the student resources section and refresh your skills. Student Resources Section Free student manual: Download your manual and other resources. Additional links: Find helpful websites to support your training. Eight-month access: Revisit the course and view any new videos added. Preparing for the Course Test Before starting the test, you can: Review the videos Read through documents and links in the student resources section Course Test Guidelines No time limit: Take the test at your own pace, but complete it in one sitting. Question format: Choose from four answers or true/false questions. Adaptive testing: Unique questions for each student, with required section passes. Retake option: Review materials and retake the test if needed. After Passing the Test Once you pass the test, you can: Print your completion certificate Print your Certified CPD statement Print the evidence-based learning statement Additional ProTrainings Courses ProTrainings offers: Over 350 courses at regional training centres or your workplace Remote virtual courses with live instructors Over 300 video online and blended courses Contact us at 01206 805359 or email support@protrainings.uk for assistance or group training solutions. Thank you for choosing ProTrainings and good luck with your test! https://d3imrogdy81qei.cloudfront.net/video_images/8553/Course_Summary-01.jpg Yes 127 https://www.promentalhealth.co.uk/training/level-3/video/what-is-stress https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3987.mp4 What is stress Understanding Stress: Types, Effects, and Management Definition of Stress HSE Definition: Stress is defined by the HSE as "the adverse reaction people have to excessive pressure or other types of demand placed on them." Oxford Dictionary Definition: According to the Oxford dictionary, stress is "a state of mental or emotional strain or tension resulting from adverse or demanding circumstances." Types of Stress Useful Stress: Stress can sometimes be beneficial, boosting memory, motivating individuals to achieve goals, enhancing focus, and increasing alertness. Harmful Stress: Excessive stress can be detrimental and requires management, either through self-care strategies or with support from others. Causes of Stress Stress can stem from various sources, both within and outside the workplace. It's crucial to identify, discuss, and manage stress to maintain well-being and support others. Types of Stress Responses Acute Stress: Immediate reaction to new challenges, events, or demands, such as work deadlines, accidents, or arguments. Usually subsides once the situation is resolved or threat is removed. Episodic Acute Stress: Frequent stress experienced by individuals who constantly feel under pressure or rushed, often leading chaotic lives. Can contribute to health issues like high blood pressure or digestive problems. Chronic Stress: Long-term stress resulting from ongoing unhappy situations without perceived resolution, such as financial problems, marital issues, or abuse. Poses serious risks to physical and mental health. Effects of Stress Stress impacts both physical and mental health, affecting behaviour and triggering the body's natural response mechanisms, such as increased heart rate and heightened brain activity (fight or flight response). Managing Stress While it's not possible to eliminate all stress, effective stress management strategies can help mitigate its effects. Learning to identify stressors and implementing coping mechanisms is crucial. Connection to Mental Health: Prolonged stress may contribute to the development of anxiety and other mental health conditions, underscoring the importance of proactive stress management. https://d3imrogdy81qei.cloudfront.net/video_images/7175/What_is_stress-01.jpg Yes 194 https://www.promentalhealth.co.uk/training/level-3/video/eating-disorders https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3994.mp4 Eating disorders Understanding Eating Disorders Overview of Eating Disorders Eating problems extend beyond food and can involve difficult emotions: Not Just About Weight: Eating disorders are not solely defined by weight; they involve complex emotional struggles. Types of Eating Disorders: Common disorders include anorexia, bulimia, binge eating disorder, and OSFED (Other Specified Feeding or Eating Disorders). No Specific Profile: Anyone can be affected regardless of age, gender, or weight. Causes of Eating Disorders Eating disorders can be influenced by various factors: Genetics and Biology: Family history and biological predispositions can increase the risk. Psychological Factors: Issues like depression, anxiety, low self-esteem, and perfectionism can contribute. Societal Pressures: Pressure to maintain a certain body shape or weight, especially in professions like athletics, modelling, or aviation. Signs of Eating Disorders Recognising potential signs of an eating disorder: Physical Signs: Dramatic weight loss, wearing baggy clothing to hide it. Behavioural Signs: Eating large quantities quickly (binge eating), secretive eating habits, excessive use of laxatives or exercise. Social and Emotional Signs: Avoiding social gatherings involving food, evasiveness about eating habits. Seeking Help for Eating Disorders Organisations that offer support and guidance: Beat: A charity providing help for eating disorders. NHS Advice: Contact NHS 111 for initial guidance. https://d3imrogdy81qei.cloudfront.net/video_images/7193/Eating_disorders-01.jpg Yes 173 https://www.promentalhealth.co.uk/training/level-3/video/ocd https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3993.mp4 OCD Understanding Obsessive Compulsive Disorder (OCD) Overview of OCD Obsessive Compulsive Disorder (OCD) is a type of anxiety disorder. Components of OCD OCD consists of: Obsessions: Unwelcome thoughts, images, urges, worries, or doubts that repeatedly appear in the mind. Compulsions: Repeated activities performed to alleviate anxiety caused by obsessions. Potential Causes of OCD The exact cause of OCD is not fully understood, but contributing factors may include: Brain activity abnormalities. Low serotonin levels. Hereditary factors. Life experiences such as bullying, abuse, or neglect. Personalities that are meticulous and methodical. Recognising OCD in the Workplace Signs that a colleague may have OCD include: Repetitive behaviours like checking locks or appliances. Excessive hand washing. Following strict routines. Living with OCD OCD can be distressing: Medical help is essential. Support groups like No Panic offer valuable information and advice. Other useful resources include OCD Action and OCD-UK. Download our comprehensive list of mental health organisations from the resources section. https://d3imrogdy81qei.cloudfront.net/video_images/7191/OCD-01.jpg Yes 160 https://www.promentalhealth.co.uk/training/level-3/video/phobias https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3991.mp4 Phobias Understanding Phobias: Types, Symptoms, and Treatments What is a Phobia? A phobia is an intense form of fear or anxiety triggered by a specific situation or object, even if the perceived danger is minimal or non-existent. Key points about phobias: Out of Proportion: A fear becomes a phobia when it is disproportionate to the actual danger. Duration: Lasts for more than six months and significantly impacts daily life. Symptoms: Phobias often lead to panic, fear, and distress. Types of Phobias Phobias can be categorised into different types: Simple Phobias: Specific and often decrease with age, e.g., fear of snakes, spiders, or heights. Environmental Phobias: Fear of situations or elements like heights, deep water, or germs. Bodily Phobias: Fear related to bodily functions or medical procedures, e.g., blood, vomit, injections. Complex Phobias: Develop later in life and may involve social anxiety or fear of public spaces. Impact of Phobias Phobias can severely affect daily life: People with phobias may avoid specific situations or objects, disrupting their routines. Encountering the feared object or situation can trigger panic episodes. Treating Phobias Treatment options for phobias vary: Simple Phobias: Often treated with gradual exposure therapy to desensitise the individual. Complex Phobias: Require therapies like counselling, psychotherapy, or cognitive behavioural therapy (CBT). Combination Therapy: Sometimes a mix of treatments is recommended based on individual needs. While some people with phobias manage without treatment by avoiding triggers, others benefit from therapeutic interventions tailored to their specific phobia. https://d3imrogdy81qei.cloudfront.net/video_images/7187/Phobias-01.jpg Yes 162 https://www.promentalhealth.co.uk/training/level-3/video/mental-health-well-being-and-resilience https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3986.mp4 Wellbeing and resilience Importance of Mental Well-being and Resilience Mental Well-being: A Foundation for Health Parallel with Physical Health: Good mental health is equally vital as good physical health, as many individuals experience periods of poor mental health. Indicators of Good Mental Health: Feeling confident, happy, and capable of coping with everyday stresses are key aspects of good mental health. Optimism and Goal Achievement: Those with good mental health feel optimistic about achieving their potential and goals. Enhancing Mental Well-being: Positive thinking, happiness, and contentment can be fostered through social connections, physical activity, skill development, and community involvement. Resilience: Coping with Challenges Definition of Resilience: Resilience involves coping with and adapting to challenging situations that arise in life. Managing Stress and Anxiety: Resilience does not eliminate stress or anxiety but involves having coping strategies and support systems in place. Workplace Impact: Positive mental well-being enhances workplace positivity, impacting interactions with customers and service users. https://d3imrogdy81qei.cloudfront.net/video_images/7331/Wellbeing_and_resilience-01.jpg Yes 103 https://www.promentalhealth.co.uk/training/level-3/video/mental-health-level-3-course-introduction https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3982.mp4 Course introduction Welcome to Mental Health in the Workplace Level Three Course Course Overview Description: Explore advanced topics in mental health awareness tailored for the workplace. Course Levels: Also available in Level One and Level Two for varying training needs. Delivery Options: We offer nationwide face-to-face courses at your workplace. Contact us for details. Course Structure: Includes video modules, knowledge review questions, and a final completion test. Flexibility: Start and stop the course at your convenience, resume exactly where you left off. Device Compatibility: Accessible on any device - start on computer, finish on smartphone or tablet. Supportive Features: Text supplements on each page, optional subtitles, and additional help for incorrect answers. Certification: Receive completion certificates and downloadable resources upon passing the test. Training Resources: Extensive links and resources available on the course home page to enhance learning. Course Access: Enjoy access for eight months from the start date, even after completing the test. Company Solutions: Free company dashboards available for workplace training coordinators. Contact us for details. Refreshers: Opt-in for weekly video refresher emails every Monday morning to stay updated. Conclusion: Enhance your knowledge of mental health in the workplace with our comprehensive Level Three course. Stay informed and proactive with ProTrainings. https://d3imrogdy81qei.cloudfront.net/video_images/7161/Course_introduction-01.jpg Yes 138 https://www.promentalhealth.co.uk/training/level-3/video/course-overview-mh3 https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3983.mp4 Mental health training Mental Health in the Workplace Course Course Overview Description: This course is designed to equip employees, managers, and employers with essential knowledge about mental health issues in the workplace. Key Learning Points: Understanding Mental Health: Differentiate between mental health and mental ill-health. Recognizing Mental Ill-health: Identify various types of mental health issues that colleagues or employees may experience. Support and Resources: Learn where to seek help and support for mental health concerns. Promoting a Positive Environment: Create a workplace culture that fosters inclusivity, support, and respect. Clear Policies: Implement workplace policies that promote employee well-being and discourage stigma. Encouraging Support: Encourage openness where seeking help is seen as a strength, not a weakness. Signposting Information: Find resources and support at the end of each video and in dedicated resources. Conclusion: Gain the knowledge and skills needed to support mental health in your workplace effectively. Together, we can create a positive and supportive environment for all. https://d3imrogdy81qei.cloudfront.net/video_images/7167/Mental_health_training-01.jpg Yes 106 https://www.promentalhealth.co.uk/training/level-3/video/types-of-depression https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3992.mp4 Types of depression Understanding Depression: Types, Symptoms, and Treatments What is Depression? Depression is a persistent feeling of low mood that significantly affects everyday life. Key points about depression: Mild Depression: Allows normal functioning but makes mundane tasks challenging. Severe Depression: Can lead to suicidal thoughts and is life-threatening. Symptoms of Depression Common symptoms of depression include: Feeling down, restless, or guilty. Isolation, low self-esteem, and hopelessness. Self-criticism and possibly self-harm. Seasonal Affective Disorder (SAD) Seasonal affective disorder is a form of depression linked to seasonal patterns: Most severe during late autumn and winter due to reduced daylight. Symptoms may improve or disappear in spring and summer. Common symptoms include low mood, loss of interest, and increased sleepiness. Treatments for SAD Effective treatments for SAD include: Lifestyle adjustments such as regular exercise and exposure to natural light. Light Therapy: Using special lamps to simulate sunlight exposure. Talking Therapies: Counselling or cognitive behavioural therapy (CBT). Medications: Antidepressants may also be prescribed. Postnatal Depression Postnatal depression affects new parents: Occurs within weeks to two years after childbirth. Affects around one in ten mothers but can also impact fathers or partners. Signs include persistent low mood, difficulty bonding with the baby, and low self-esteem. Seeking Help for Depression Support for depression can be accessed through: Health visitors, GPs, and NHS 111 for immediate assistance. NCT new parent support and Association of Post-Natal Illness for specialised advice. Samaritans for confidential support, Rethink Mental Illness for comprehensive mental health support, and Cruse for bereavement-related depression. https://d3imrogdy81qei.cloudfront.net/video_images/7189/Types_of_depression-01.jpg Yes 286 https://www.promentalhealth.co.uk/training/level-3/video/anxiety https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3990.mp4 Anxiety Anxiety and Panic Episodes: Symptoms and Management Understanding Anxiety Anxiety is a common emotional state characterised by worry, fear, and unease. It triggers both emotional and physical symptoms, often linked to our body's fight or flight response when feeling threatened. Common situations that can trigger anxiety include: Job interviews Examinations Medical appointments (dentist, hospital visits) Public speaking When Anxiety Becomes a Problem Anxiety becomes a mental health issue when: Feelings of anxiety are intense and persistent over a long period. It interferes significantly with daily life, affecting sleep, concentration, and confidence. Physical Symptoms of Anxiety Anxiety manifests physically with symptoms such as: Nausea Muscle tension Dizziness Sweating Rapid heartbeat (palpitations) High blood pressure Difficulty sleeping Stomach aches Psychological Symptoms of Anxiety Psychological signs of anxiety include: Feeling tense and on edge Fearing the worst Racing thoughts Restlessness Difficulty concentrating Sensation of the world spinning Understanding Panic Episodes A panic episode is an intense exaggeration of the body's response to fear, marked by: Palpitations Feeling faint Nausea Chest pain Difficulty breathing Sweating and trembling Hot flashes or chills During a panic episode, the person may experience: Shortness of breath or choking sensation Rapid heartbeat (tachycardia) Chest tightness or butterflies in the stomach Panic episodes typically last between five and 20 minutes and can be managed through techniques like controlled breathing and removing the individual from the triggering situation. https://d3imrogdy81qei.cloudfront.net/video_images/7113/Anxiety-01.jpg Yes 283 https://www.promentalhealth.co.uk/training/level-3/video/mental-health-stereotyping-stigma-and-discrimination https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3985.mp4 Mental health, stereotyping, stigma and discrimination Equality Act 2010 and Mental Health Legal Protections Under the Equality Act 2010 Non-Discrimination: The Equality Act 2010 prohibits direct and indirect discrimination against individuals with mental health problems in public services, functions, premises, work, education, associations, and transport. Definition of Disability: A mental health condition qualifies as a disability under the Act if it has a long-term effect on normal day-to-day activities, lasting or likely to last 12 months or more. Recourse Against Discrimination: Individuals experiencing mental health problems have legal recourse against discrimination, even if the condition is not long-term. Avoiding Stereotypes and Stigma Impact of Stereotyping: Stereotyping individuals with mental ill health can lead to prejudice, discrimination, and inequality. Examples of Stereotyping: Assumptions such as unpredictability, potential for violence, incapability, lack of intelligence, or suicidal tendencies perpetuate stigma. Consequences of Stigma: Stigma may deter individuals from seeking support, leading to worsened physical health, social isolation, and difficulties in employment. Challenges and Misconceptions Challenges in Addressing Mental Health: Cultural attitudes that ignore or downplay mental health issues can prevent individuals from receiving necessary support. Workplace Rights and Support: Recognising mental ill health as a legitimate workplace issue ensures that individuals receive support in a dignified and respectful manner. https://d3imrogdy81qei.cloudfront.net/video_images/7215/Mental_health__stereotyping__stigma_and_discrimination-01.jpg Yes 204 https://www.promentalhealth.co.uk/training/level-3/video/how-stress-affects-the-body https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3989.mp4 How stress affects the body Effects of Stress on the Body Physical Effects Heart: Stress can increase heart rate, raise blood pressure, and contribute to heart disease. Brain: Symptoms may include fatigue, decreased mood, and reduced concentration. Skin: Stress can alter skin texture, tone, and moisture, making it appear more delicate. Immune System: It can lead to decreased immunity, making individuals more susceptible to illnesses. Muscles and Bones: Stress may cause muscle tension, protein breakdown in muscles, and reduced calcium absorption, weakening bones. Gut: Effects include changes in gut mobility, nutrient absorption, and potential development of a "leaky gut" syndrome. Physical Signs and Symptoms Low energy Headaches Muscle tension Neck or back pain Stomach upsets (diarrhoea, constipation, nausea) Chest pain and rapid heartbeat in severe cases Frequent colds and infections Loss of sexual desire or ability Dry mouth and difficulty sleeping Changes in appetite (loss of appetite or overeating) Cognitive, Behavioural, and Emotional Symptoms Cognitive: Memory problems, inability to concentrate, poor judgment, pessimism, anxiety, racing thoughts, and constant worrying. Behavioural: Changes such as altered eating patterns, excessive sleeping or insomnia, social withdrawal, procrastination, neglect of duties, substance use, and nervous habits like nail biting. Emotional: Depression, general unhappiness, anxiety, mood swings, irritability, anger, feelings of being overwhelmed or lonely, and isolation. https://d3imrogdy81qei.cloudfront.net/video_images/7179/How_stress_affects_the_body-01.jpg Yes 146 https://www.promentalhealth.co.uk/training/level-3/video/what-causes-stress https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3988.mp4 What causes stress Causes of Stress: Understanding Workplace and Personal Stressors Types of Stressors Workplace Stressors: Causes of stress in the workplace include long hours, lack of training and feedback, poor communication, limited opportunities, poor relationships with colleagues, and workplace bullying. Personal Stressors: Outside of work, stress can be triggered by pressures such as financial difficulties, social pressures, conflicts, frustrations, insecurities, threats, fears, bullying, relocation, job changes, health issues, and bereavement. Impact of Workplace Stress Workplace stress is exacerbated by factors like perceived lack of control over work organization, unclear job roles and responsibilities, and inadequate communication regarding organizational changes. https://d3imrogdy81qei.cloudfront.net/video_images/7177/What_causes_stress-01.jpg Yes 83 https://www.promentalhealth.co.uk/training/level-3/video/eating-disorders---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4019.mp4 Eating disorders - professionals discussion Coping with Eating Disorders: Signs and Support Recognising Signs of an Eating Disorder Identifying potential signs that someone may be coping with an eating disorder: Unusual Eating Habits: Using food for reasons other than nourishment, such as cutting food into tiny pieces or making excuses to avoid meals. Behavioural Clues: Disappearing to the bathroom after meals, possible signs of induced vomiting. Weight Changes: Significant weight loss or fluctuation, which may or may not be discussed openly. Control Issues: Eating disorders can often involve a sense of control over food intake, particularly when other areas of life feel chaotic. Understanding the Control Aspect Eating disorders can serve as a form of control: Control Amid Chaos: Individuals may use food intake to exert control over a part of their life. Psychological Coping Mechanism: It can be a way to manage stress or feelings of helplessness. Supporting Someone with an Eating Disorder Steps to take if you suspect a colleague or employee is dealing with an eating disorder: Create a Supportive Environment: Encourage open dialogue and let them know you are available to listen without judgement. Offer Signposting: Provide information on where they can seek professional help or support groups. Respect Confidentiality: Ensure discussions remain confidential and reassure them of your support. Encourage Support Networks: Suggest they confide in trusted friends or family members to broaden their support system. https://d3imrogdy81qei.cloudfront.net/video_images/7127/Eating_disorders_-_professionals_discussion-01.jpg Yes 173 https://www.promentalhealth.co.uk/training/level-3/video/depression---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4020.mp4 Depression - professionals discussion Understanding Depression Overview of Depression Depression is a widespread condition affecting many people, often unnoticed until its impact becomes apparent. Causes of Depression Depression can stem from various factors: Physical illness: Sometimes part of a medical diagnosis. Changes in life circumstances: Such as bereavement, loss, or relationship issues. Recognising Depression in Others If you notice signs of depression in a colleague or friend: Take them aside for a private conversation in a supportive environment. Express concern and offer assistance without pressure. Types and Severity of Depression Depression can range from mild to severe: Mild to Moderate Depression: Common and manageable with appropriate support. Severe Depression: Requires professional psychological or psychiatric diagnosis. Impact and Duration Unresolved issues can exacerbate depression: Addressing underlying causes can alleviate symptoms. Without intervention, depression may persist and worsen over time. Resolution of Depression Resolving triggering issues may: Lead to complete resolution of depression without formal treatment. Depends on individual coping mechanisms and support received. https://d3imrogdy81qei.cloudfront.net/video_images/7115/Depression_-_professionals_discussion-01.jpg Yes 217 https://www.promentalhealth.co.uk/training/level-3/video/ptsd https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3997.mp4 Post traumatic stress disorder - PTSD Dealing with Emotional Responses after First Aid Understanding Emotional Impact After responding to a first aid emergency, especially involving CPR and AED use, individuals often experience various emotional responses. Feelings of Overwhelm: The entire experience can leave you feeling overwhelmed. Doubt and Reflection: It may lead to doubts about your skills and decisions made during the incident. Post-Traumatic Stress Disorder (PTSD): PTSD affects people differently and can persist for varying durations post-event. Effects of PTSD Common effects of PTSD include: Flashbacks Nightmares Panic attacks Depression Fear and stress Short temper Personality changes Avoidance behaviours These symptoms may alter behaviour and cause avoidance of triggering situations. Guidance on Coping with PTSD The World College of Psychiatrists offers guidance: Talk Therapy: Discuss the incident with a counsellor, friend, doctor, or family member. Maintain Normalcy: Keep regular life patterns to prevent the incident from dominating your life. Return to the Scene: Consider revisiting the location and discussing the event with others present. Exercise Caution: Be mindful, especially when driving, if concentration is affected. Seek Professional Help: Consult a medical professional if symptoms become overwhelming. Coping with the Outcome Reflect positively on your actions: Do Your Best: In a medical emergency, all you can do is your best. Focus on Helping: Take pride in the fact that your actions helped someone in need. Remember, your intervention can make a significant difference, despite the emotional aftermath. https://d3imrogdy81qei.cloudfront.net/video_images/7201/Post_traumatic_stress_disorder_-_PTSD-01.jpg Yes 123 https://www.promentalhealth.co.uk/training/level-3/video/about-our-expert https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4032.mp4 About our expert Susannah Purtell: Senior Counsellor Overview Introduction Susannah Purtell, MBACP, is a seasoned senior counsellor with over 20 years of experience. She primarily works with Employee Assistance Programs (EAPs) and a small number of private clients. Additionally, she has retired from her role as a counselling tutor. Client Focus and Services Clientele: Susannah typically supports adult clients referred through their workplaces or self-referred during appraisals or upon colleague recommendation. Scope of Practice: While initially addressing immediate concerns, sessions may reveal deeper therapeutic needs that could require extended or ongoing therapy beyond the initial sessions. Specialisations: Susannah's practice excludes children and rarely includes adolescents, focusing mainly on adult clients. Approach to Counselling Supportive Atmosphere: She provides a nurturing environment where clients freely discuss their current challenges without receiving direct advice. Collaborative Approach: Susannah encourages clients to explore their own solutions with her guidance, sometimes suggesting coping strategies or developing achievable goals together. Outcome Focus: Sessions may conclude with a structured plan outlining actionable steps or goals to work on. https://d3imrogdy81qei.cloudfront.net/video_images/7119/About_our_expert-01.jpg Yes 116 https://www.promentalhealth.co.uk/training/level-3/video/early-signs-and-symptoms-of-mental-ill-health https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4010.mp4 Early signs and symptoms of mental ill health Signs of Mental Ill Health: Recognising Changes in Behaviour Signs to Look Out For Mental ill health problems can manifest in various signs: Changes in behaviour that seem out of the ordinary Altered work performance or approach to tasks Withdrawal from social activities Extreme reactions or heightened emotional responses Visible coping mechanisms like increased drinking or eating habits If you know the person well, you might notice: They are not themselves and behaving differently They are avoiding social interactions or seem hesitant to open up They exhibit signs of addiction or unusual stress coping behaviours Observations in Different Settings At work: Arriving late or being frequently distracted Making uncharacteristic mistakes With friends: Reduced interest in socializing or reluctance to engage Moments of almost confiding followed by withdrawal With family: Evident changes in behaviour that are noticeable due to familiarity With less familiar individuals, it may take longer to recognise these signs, but eventually, you might notice something isn't right. If you notice these changes in yourself, it's important to acknowledge them as potential indicators of mental health issues and seek help. https://d3imrogdy81qei.cloudfront.net/video_images/7117/Early_signs_and_symptoms_of_mental_ill_health-01.jpg Yes 111 https://www.promentalhealth.co.uk/training/level-3/video/stress---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4021.mp4 Stress - professionals discussion Recognising Signs of Workplace Stress Types of Workplace Stress Workplace stress can manifest in various ways: Stress from Workplace Conditions: Includes changes in job location, new management, bullying, or pressure from colleagues. Personal Stress Impacting Work: Issues from personal life affecting work performance, such as concentration difficulties or increased absenteeism. Identifying Unhealthy Levels of Stress Recognising when stress levels become problematic is crucial: Observe changes in behaviour and performance at work, such as reduced productivity or social withdrawal. Notice physical and emotional signs like tearfulness, unusual reactions, or reluctance to engage socially. Take note of feedback during appraisals or discussions that indicate noticeable changes in behaviour or performance. Supporting Individuals with Stress Offering support to colleagues showing signs of stress can make a significant difference: Encourage open communication to discuss their challenges and provide assistance. Suggest seeking professional help or counselling if stress is significantly impacting their well-being. Promote a supportive workplace culture where stress management is prioritised and stigma is reduced. https://d3imrogdy81qei.cloudfront.net/video_images/7147/Stress_-_professionals_discussion-01.jpg Yes 151 https://www.promentalhealth.co.uk/training/level-3/video/offering-support https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4002.mp4 Offering support Supporting Employees with Mental Health: Best Practices Implementing Reasonable Adjustments After an employee discloses a mental health issue: Consider reasonable adjustments, such as flexible appointment times. Offering support can encourage further disclosure and discussion. Trust is crucial in building a supportive environment. Understand your limitations and respect the employee's preferences for support. Signposting to Support Groups Guiding employees to appropriate support groups: Knowledge of available support groups is beneficial. Always refer to established support resources; avoid diagnosing. Promoting a Supportive Workplace Culture Creating an open and supportive workplace: Establish activities and groups that promote mental well-being. Provide options for healthy food and drink choices. Encourage breaks away from desks to maintain well-being. Promote transparency where employees feel comfortable discussing mental health. Emphasize that it's acceptable to disclose mental health issues and talk about them. https://d3imrogdy81qei.cloudfront.net/video_images/7185/Offering_support-01.jpg Yes 78 https://www.promentalhealth.co.uk/training/level-3/video/bi-polar-disorder https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3995.mp4 Bi-Polar Disorder Bipolar Disorder: Understanding Manic Depression Overview of Bipolar Disorder Bipolar disorder, formerly known as manic depression, involves extreme mood swings that can significantly impact daily life. Manic Episodes During manic episodes, individuals experience: Heightened Energy: Feeling full of energy and capable of taking on challenges. Elevated Mood: Exhibiting extreme happiness or elation. Risk-taking Behaviour: Making impulsive decisions that may be risky or harmful. Agitation: Being easily distracted or restless. Depressive Episodes During depressive episodes, individuals may experience: Low Mood: Feeling sad, hopeless, or irritable. Loss of Energy: Having a lack of enthusiasm and reduced energy levels. Difficulty Concentrating: Struggling with focus and memory. Psychological Symptoms: Such as guilt, despair, delusions, hallucinations, or suicidal thoughts. Variability in Mood Episodes People with bipolar disorder may have varying frequencies and intensities of manic and depressive episodes, sometimes interspersed with periods of normal mood. https://d3imrogdy81qei.cloudfront.net/video_images/7195/Bi-Polar_Disorder-01.jpg Yes 100 https://www.promentalhealth.co.uk/training/level-3/video/resilience---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4031.mp4 Resilience - professionals discussion Understanding Resilience and Its Development What is Resilience? Definition of Resilience: Resilience is the ability to effectively cope with challenges and setbacks. Importance in Recovery: It plays a crucial role in personal recovery journeys, helping individuals navigate through difficulties. Individual Development: Resilience varies among individuals and can be cultivated through various strategies and experiences. Developing Resilience Dynamic Process: Developing resilience involves learning from past experiences and applying coping strategies effectively. Transferable Skills: Skills learned from overcoming challenges can be applied to future adversities, fostering confidence and capability. Continuous Growth: It's not a fixed trait but can be enhanced over time through reflection and proactive coping mechanisms. https://d3imrogdy81qei.cloudfront.net/video_images/7143/Resilience_-_professionals_discussion-01.jpg Yes 91 https://www.promentalhealth.co.uk/training/level-3/video/stigma-and-discrimination---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4030.mp4 Stigma and discrimination - professionals discussion Reducing Stigma and Discrimination in Mental Health Importance of Addressing Stigma and Discrimination Barriers to Seeking Help: Stigma and discrimination often deter individuals from seeking help for mental health issues. Historical Taboos: Mental illness has historically been taboo, hindering open discussion and acceptance. Positive Language: Responding positively to disclosures of mental health conditions is crucial to encourage further help-seeking. Employer Awareness: Employers should avoid assuming negative outcomes (e.g., long sick periods, unreliability) for employees with mental health conditions, and educate themselves on supportive measures. Understanding and Addressing Stereotypes Stereotypical Behaviours: Stereotypes associated with mental illness include perceptions of unpredictability, violence, incapability, and unreliability. Media Influence: Misconceptions often arise from outdated portrayals in media, perpetuating stigma. Educational Approach: Encourage self-education with accurate information about mental health conditions to dispel stereotypes and promote understanding. Positive Portrayals and Discussions Media Role: Positive media portrayals and discussions in soap operas and public disclosures by celebrities can normalize mental health discussions and reduce feelings of isolation. Encouraging Disclosure: Open and accurate discussions about mental health conditions in media can help individuals feel supported and understood. Promoting Resilience: Highlighting recovery journeys and resilience development in media representations can provide hope and inspiration. https://d3imrogdy81qei.cloudfront.net/video_images/7151/Stigma_and_discrimination_-_professionals_discussion-01.jpg Yes 304 https://www.promentalhealth.co.uk/training/level-3/video/wellness-action-plan https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4037.mp4 Wellness action plan Implementing a Wellness Action Plan in the Workplace The Importance of Workplace Well-being Creating a Safe and Supportive Environment Workplaces should prioritise creating a safe, respected, and valued environment where employees feel comfortable addressing both professional and personal concerns. What is a Wellness Action Plan? Understanding the Wellness Action Plan A Wellness Action Plan (WAP) is a tool designed to improve employee well-being through structured, evidence-based processes: It is a personal document, not legally binding, created by employees and shared with supervisors and managers. Facilitates ongoing discussions between employees and managers about mental health and well-being. Raises awareness of mental health issues in the workplace and promotes supportive practices. Implementing a Wellness Action Plan Steps to Create and Implement a WAP If your organisation does not have a WAP, consider setting one up using the following considerations: Respect confidentiality unless the employee consents to sharing. Discuss strategies to manage stress and mental health. Review previous supports and adjustments. Identify triggers for mental health issues in the workplace. Plan for employee well-being during periods of good health. Recognise signs and symptoms of mental health issues. Benefits for Managers Supporting Managers with the WAP The WAP helps managers: Initiate conversations about mental health with employees. Understand employee experiences and needs. Identify reasonable adjustments and special considerations. Provide appropriate support for employees returning to work after absence. Create a positive impact on new employees by demonstrating commitment to well-being. Benefits for Employees Empowering Employees through the WAP The WAP helps employees: Identify factors contributing to their well-being. Discuss the support they need with managers. Share strategies that promote well-being. Discuss personal experiences openly. Feel empowered and in control of their mental health. https://d3imrogdy81qei.cloudfront.net/video_images/7219/Wellness_action_plan-01.jpg Yes 181 https://www.promentalhealth.co.uk/training/level-3/video/managing-stress-2 https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3999.mp4 Managing stress Managing Stress: Strategies and Support Strategies to Manage Stress Take Regular Breaks: Ensure you schedule breaks to relax and recharge. Get Organised: Improve time management skills to reduce stress from deadlines and tasks. Learn to Relax: Practice relaxation techniques such as deep breathing or mindfulness. Review Priorities: Focus on important tasks and delegate or eliminate less crucial ones. Focus on Positivity: Cultivate a positive mindset and seek out uplifting experiences. Improve Lifestyle: Enhance diet, exercise regularly, and ensure adequate sleep for overall well-being. Confide in Someone: Share your feelings with a trusted friend, family member, or counsellor. Maintain a Stress Diary: Track stress triggers to better understand and manage them. Support Systems for Managing Stress Seeking support can significantly aid in managing stress, both at work and outside: Professional Support: Consult with a stress counsellor or your GP for tailored assistance. Workplace Support: Colleagues, managers, or trade union representatives can provide guidance and support. External Assistance: Local advice bureaus or authorities can offer resources to address underlying stressors. Recognising Stress in Colleagues It's crucial to be observant of signs of stress in colleagues to offer appropriate support: Be attentive to behavioural changes that indicate stress, similar to recognising physical illness symptoms. Acknowledge the elevated expectations and constant connectivity in today's work environment that contribute to stress. Combat the fear associated with expressing stress at work, ensuring all team members feel valued and supported. https://d3imrogdy81qei.cloudfront.net/video_images/7181/Managing_stress-01.jpg Yes 151 https://www.promentalhealth.co.uk/training/level-3/video/awareness-in-the-workplace https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4046.mp4 Awareness in the workplace Supporting Colleagues: Showing Care and Awareness Understanding and Addressing Issues Challenges Faced by Everyone People of all ages and stages in life experience periods of depression, loneliness, or other issues, whether it's due to personal losses like a pet or car, or other setbacks. Creating a Supportive Workplace Culture Importance of Being Supportive It's essential for everyone in the workplace, not just managers, to be aware of changes in their colleagues' behaviour and mood. A simple gesture can make a significant difference: Ask a colleague how they are feeling if they seem down or different. Show empathy and willingness to listen if they want to talk. Offer support without intruding, understanding that sometimes people may not want to share. Encouraging Open Communication Building Trust and Understanding By fostering an environment where colleagues feel cared for and supported, it creates a space where open communication can thrive: Empathise with their situation, whether it's a personal or professional challenge. Encourage colleagues to share their concerns or issues when they feel comfortable. Know your team members and show genuine interest in their well-being. Supporting colleagues doesn't require official titles or badges; it's about being human and showing empathy towards others, knowing that we all have our ups and downs. https://d3imrogdy81qei.cloudfront.net/video_images/7223/Awareness_in_the_workplace-01.jpg Yes 154 https://www.promentalhealth.co.uk/training/level-3/video/schizophrenia https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3996.mp4 Schizophrenia Schizophrenia: Understanding Symptoms and Early Signs Overview of Schizophrenia Schizophrenia encompasses a range of experiences and behaviours that can vary widely among individuals. Onset and Misconceptions Onset of schizophrenia can be sudden or gradual, and it does not involve a split personality as commonly misunderstood. Positive and Negative Symptoms There are positive and negative symptoms associated with schizophrenia: Positive Symptoms: Include changes in behaviour, delusions, hallucinations, and confused thoughts. Negative Symptoms: Such as social withdrawal, lack of emotional expression, and deterioration in personal hygiene. Schizophrenia and Psychosis Schizophrenia is a type of psychosis where individuals may struggle to distinguish reality from their thoughts and beliefs. Early Warning Signs Common early warning signs of schizophrenia include: Depression Social withdrawal Hostility or suspiciousness Extreme reaction to criticism Deterioration of personal hygiene Flat expressionless gaze Inability to express joy or cry Inappropriate emotional responses Forgetfulness Oversleeping or insomnia Seeking Medical Advice If unusual behaviours are causing disruption in daily life, it's important to seek medical advice promptly, as early treatment can be beneficial. A reliable source of information in the UK is available at rethink.org. https://d3imrogdy81qei.cloudfront.net/video_images/7197/Schizophrenia-01.jpg Yes 130 https://www.promentalhealth.co.uk/training/level-3/video/self-harm---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4018.mp4 Self harm - professionals discussion Understanding Self-Harm: Definition, Causes, and Support What is Self-Harm? Self-harm refers to the intentional act of causing physical or emotional harm to oneself. This can include actions like cutting, burning, or hair pulling. Reasons for Self-Harm People often engage in self-harm as a way to cope with emotional distress: It may provide temporary relief from anxiety or emotional pain. It can become a habitual and comforting ritual for individuals. Self-harm is perceived as a way to manage overwhelming feelings. Possibility of Stopping While some individuals may cease self-harming on their own: Most often, support and intervention are needed to address underlying anxieties or triggers. Identifying and addressing the root causes of anxiety can aid in reducing self-harming behaviours. Support for Families and Friends If you have a family member or friend who self-harms: It's important to seek support for yourself to cope with the emotional impact. Learning how to approach and support the individual in a non-judgmental manner is crucial. Seeking professional advice and support can provide guidance on how to navigate these challenges. https://d3imrogdy81qei.cloudfront.net/video_images/7159/Self_harm_-_professionals_discussion-01.jpg Yes 126 https://www.promentalhealth.co.uk/training/level-3/video/types-of-mental-ill-health https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4017.mp4 Types of mental ill health Types of Mental Ill Health: Recognising Symptoms and Signs Common Types of Mental Ill Health There are various types of mental ill health that individuals may experience: Eating disorders: Conditions where individuals have unhealthy relationships with food, such as overeating or under eating. Body dysmorphia: A condition where individuals perceive flaws in their appearance that are not observable by others. Phobias: Extreme fears of specific objects, situations, or activities. Panic episodes: Sudden, intense periods of fear or discomfort, often associated with stress. Stress and anxiety: Feelings of worry, nervousness, or unease about something with an uncertain outcome. Depression: Persistent sadness and loss of interest in activities once enjoyed, affecting daily life. Self-harm: Deliberate injury to oneself, which may include cutting or burning. Irrational thoughts: Persistent thoughts that are distressing and not based on reality. Sleep disturbances: Insomnia or disrupted sleep patterns, indicating underlying mental health issues. Recognizing Signs of Mental Ill Health It's important to recognise signs that indicate potential mental health issues: Changes in behaviour or mood, such as increased irritability or withdrawal. Difficulty coping with daily tasks that were previously manageable. Inability to think clearly or make decisions. Physical symptoms like changes in appetite or sleep patterns. If you notice these signs in yourself or someone else, it may indicate the presence of mental ill health that requires attention and support. https://d3imrogdy81qei.cloudfront.net/video_images/7155/Types_of_mental_ill_health-01.jpg Yes 113 https://www.promentalhealth.co.uk/training/level-3/video/what-is-cbt---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4029.mp4 What is CBT - professionals discussion Cognitive Behavioural Therapy (CBT): Overview and Practical Applications What is Cognitive Behavioural Therapy (CBT)? Cognitive Behavioural Therapy (CBT) is a structured psychological treatment aimed at addressing short-term issues by modifying patterns of thinking or behaviour. How CBT Works CBT typically involves: Keeping mood diaries to track emotional patterns. Scaling mood levels to measure progress. Direct interaction with therapists, either individually, in groups, or via telephone counselling. Utilizing techniques like relaxation exercises or cognitive restructuring. It is particularly effective for less complex issues such as panic episodes or agoraphobia. Usefulness of CBT CBT can be applied to various conditions and situations: Agoraphobia Example: Individuals may keep a mood diary and gradually increase exposure to outside environments. Setting achievable goals, such as short walks outside the house, and evaluating progress. Adjusting strategies based on evaluation to enhance coping mechanisms and resilience. Each step focuses on achieving specific goals and adapting strategies for better outcomes. https://d3imrogdy81qei.cloudfront.net/video_images/7157/What_is_CBT_-_professionals_discussion-01.jpg Yes 143 https://www.promentalhealth.co.uk/training/level-3/video/what-is-signposting https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4016.mp4 What is signposting Signposting for Mental Health Support Understanding Signposting What is signposting in mental health? Signposting involves directing someone to appropriate sources of help: Their GP should typically be the first point of contact for professional assistance. Other options include contacting the HR department at their workplace. Researching local resources online or accessing government health and support schemes. Benefits of Involvement Why is it important for individuals to be involved in the signposting process? It encourages individuals to take an active role in seeking help: Empowers them to accept the need for assistance. Enhances their commitment to their own recovery. Collaboration ensures the support sought aligns with their specific needs. Considerations for Using the Internet What are the considerations when using the Internet for mental health support? While the Internet can provide valuable information, caution is advised: Verify sources to avoid misinformation and unhelpful content. Avoid self-diagnosis and seek professional guidance. Be mindful of personal judgement when reading through various resources. https://d3imrogdy81qei.cloudfront.net/video_images/7145/What_is_signposting-01.jpg Yes 148 https://www.promentalhealth.co.uk/training/level-3/video/signposting https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4004.mp4 Signposting examples Signposting Organizations for Mental Health Support Introduction Here are some recommended organizations that provide support for various mental health issues. These resources can be accessed through the links provided in the student resources section. Organizations Offering Support No Panic No Panic offers support for panic attacks and OCD, including courses and a telephone helpline. Visit nopanic.org.uk for more information. OCD Action OCD Action provides support and information on treatment for OCD. Explore their resources at ocdaction.org.uk. OCD UK OCD UK is a charity run by and for people with OCD, offering facts, news, and treatment options. Visit their website at ocduk.org. The Samaritans The Samaritans offer confidential emotional support for individuals in distress. Visit samaritans.org for more details. Rethink Mental Illness Rethink Mental Illness provides expert advice and support for mental health issues. Find out more at rethink.org. Mates in Mind Mates in Mind promotes positive mental health in the construction industry. Learn about their programs at matesinmind.org. SANEline SANEline offers national mental health helpline services. Visit sane.org.uk for additional information. Combat Stress Combat Stress specializes in helping ex-service men and women with mental health issues. Explore their services at combatstress.org.uk. Rape Crisis Rape Crisis provides support for women and girls who have experienced abuse and sexual assault. Visit rapecrisis.org.uk for more details. Victim Support Victim Support offers support and information to victims and witnesses of crime. Find resources at victimsupport.org.uk. Comprehensive List of Organizations A comprehensive list of organizations offering advice and guidance for various mental health issues is available for download from the resources section of this course. https://d3imrogdy81qei.cloudfront.net/video_images/7203/Signposting_examples-01.jpg Yes 197 https://www.promentalhealth.co.uk/training/level-3/video/ocd---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4023.mp4 OCD - professionals discussion Understanding Obsessive Compulsive Disorder (OCD) Identifying Obsessive Compulsive Disorder (OCD) How can you tell if someone is suffering from OCD? Obsessive Compulsive Disorder (OCD) is characterised by: Extreme Orderly Behaviour: OCD involves an extreme need for control over situations. Ritualistic Actions: Rituals are performed to reduce anxiety, such as repetitive checking or arranging objects. Common OCD Behaviours Common behaviours indicating OCD may include: Repeatedly checking locks or appliances. Excessive hand washing causing red, raw skin. Constantly repeating actions to feel in control. Understanding OCD Behaviour OCD behaviour often involves exerting control over situations: Neatness and orderliness may be preferred as a coping mechanism. Constant tidying or cleaning can indicate underlying anxiety. Approaching Someone with OCD How to address OCD behaviour sensitively: Speak to them privately if you feel comfortable. Offer support without judgement. They may not be ready to acknowledge the problem. Is OCD a Sign of Underlying Issues? OCD is often a coping mechanism for underlying anxiety: It persists even when the original anxiety has diminished. Compulsive behaviours like hand washing or constant checking are attempts to manage anxiety. Seeking professional help can provide strategies to manage OCD effectively. https://d3imrogdy81qei.cloudfront.net/video_images/7139/OCD_-_professionals_discussion-01.jpg Yes 254 https://www.promentalhealth.co.uk/training/level-3/video/how-do-you-begin-a-conversation https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4011.mp4 How do you begin a conversation Starting Conversations About Mental Health Initiating a Private Conversation Starting a conversation with someone you suspect is experiencing mental ill health: Ensure the conversation is in a private setting to help them feel more comfortable. Begin by expressing concern: "I've noticed things have been tough for you lately, is everything okay?" Keep the conversation open-ended to allow them to share at their own pace. Assure them of confidentiality unless they indicate otherwise. Key Steps in Supporting Them The most crucial step in supporting someone: Make the conversation non-judgmental to encourage openness. Listening attentively is often more important than offering advice initially. Let them know they can speak freely without fear of criticism. Understanding Reluctance to Discuss Mental Health Reasons people hesitate to discuss mental health: Fear of judgement and stigma. Concerns about confidentiality, especially in workplace or social settings. Historical lack of openness about mental health issues. Desire to confide in someone they trust in a supportive environment. Creating a Supportive Workplace Environment Fostering a supportive workplace environment: Ensure employees are aware of available support and how to access it. Provide confidential avenues for seeking help, such as HR or designated support personnel. Offer access to counselling or therapy services to address immediate and long-term issues. Promote a culture where mental health discussions are encouraged and respected. Supportive workplace practices lead to a happier, more engaged workforce and reduce absenteeism. https://d3imrogdy81qei.cloudfront.net/video_images/7123/How_do_you_begin_a_conversation-01.jpg Yes 230 https://www.promentalhealth.co.uk/training/level-3/video/can-you-always-help https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4080.mp4 Can you always help Supporting Callers in Difficult Situations Limitations and Responsibilities Understanding Samaritans' Role When people reach out for help, it's important to acknowledge that while Samaritans aim to assist, there are instances where complete resolution may not be possible: Handling Sensitive Conversations Dealing with Suicidal Thoughts At Samaritans, if someone expresses suicidal intentions, we listen and support them without encouraging or preventing their decision: We ask questions to understand their feelings and reasons. We provide support to explore alternatives and find hope. Our commitment is to stay with them through their struggle. Accepting Limitations and Realities Recognising Unsolvable Issues Not every problem has a straightforward solution, and acknowledging this is crucial: We cannot resolve every issue or cure every problem. Life's complexities mean not every outcome can be altered. Our goal remains to offer compassionate support despite these challenges. While we strive to assist callers, some situations may not have immediate solutions. Our focus is on providing empathy and understanding throughout. https://d3imrogdy81qei.cloudfront.net/video_images/7267/Can_you_always_help-01.jpg Yes 82 https://www.promentalhealth.co.uk/training/level-3/video/starting-a-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4001.mp4 Starting a discussion Supporting Employees with Mental Health Concerns Approaching Employees About Mental Health Employees and managers often notice changes indicating mental health issues: Approach the employee at an appropriate time when they feel comfortable. Choose a quiet, private location to ensure confidentiality and full attention. Avoid starting conversations in public areas where it could be overheard. Communicating Effectively Effective communication is key: Be mindful of body language to convey openness and respect. Ask simple, open-ended questions and listen actively without interrupting. Avoid making assumptions, comparisons, or attempting to diagnose. Reassure them that the discussion will remain confidential. Providing Support and Reassurance Ensure the employee feels supported: Offer assistance with their work responsibilities if needed. Let them express themselves freely and refrain from rushing the conversation. Respect their need to speak uninterrupted and avoid distractions. Summarising and Offering Suggestions Conclude the discussion positively: Paraphrase and summarize their concerns to demonstrate understanding. Ask if they would like suggestions or advice, respecting their autonomy. Reflect back on what they've said to clarify and ensure mutual understanding. Supporting an employee through active listening can be more effective than providing immediate solutions. https://d3imrogdy81qei.cloudfront.net/video_images/7183/Starting_a_discussion-01.jpg Yes 231 https://www.promentalhealth.co.uk/training/level-3/video/counsellor-meeting-explanation https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4008.mp4 Counsellor meeting explanation Supporting Employees: Lessons for Managers Ensuring Confidentiality and Empathy Reassure and Listen When faced with a situation where an employee confides in you: Ensure confidentiality and genuine concern. Make them feel heard and understood. Repeating their concerns can sometimes lead to deeper insights. Promoting Self-Reflection and Hope Encourage Reflection Guide the employee to reflect on past coping strategies: Help them identify what has worked for them before. Ask probing questions to uncover effective methods. Offer Hope and Direction Empower the employee by: Instilling confidence in their ability to navigate the situation. Pointing them towards resources and support networks. Emphasising that solutions lie within their grasp. Collaboration and Support Seeking Additional Support Recognise that solutions may involve: Involving HR or other relevant parties, with the employee's consent. Encouraging the employee to seek advice from peers or mentors. Ongoing Review and Adjustment Commit to: Regularly reviewing progress and adjusting strategies as needed. Offering continuous support through the process of adaptation. Suggesting ways to manage stress and maintain work-life balance. https://d3imrogdy81qei.cloudfront.net/video_images/7141/Councillor_meeting_explanation-01.jpg Yes 150 https://www.promentalhealth.co.uk/training/level-3/video/employers-attitudes https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4028.mp4 Employers attitudes Improving Attitudes Towards Mental Health in the Workplace Informing Employers about Mental Health Conditions Employers can change their attitudes towards mental health in the workplace by: Educating themselves about common mental health conditions. Understanding how these conditions can affect their workforce. Ensuring employees know about available support. When employers are knowledgeable, employees may feel more comfortable discussing issues. Benefits of a Positive Attitude A positive attitude towards mental health and employee well-being can: Reduce absenteeism due to sickness. Increase employee engagement. Signal when something is amiss with an employee. Addressing mental health early can prevent long-term absences. Early Intervention and Support Early intervention is crucial: Encourage employees to seek support promptly. Provide clear guidance and resources for recovery. Keep open communication channels. Supporting progress and return to work plans can alleviate pressure on employees. Effective Communication When contacting employees off work due to mental health: Ensure communication is supportive, not pressuring. Ask about their well-being and how you can assist. Avoid making them feel isolated or stressed. Regular, empathetic contact can help employees feel connected and supported. https://d3imrogdy81qei.cloudfront.net/video_images/7133/Employers_attitudes-01.jpg Yes 191 https://www.promentalhealth.co.uk/training/level-3/video/could-you-be-a-samaritan https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4084.mp4 Could you be a samaritan? Becoming a Samaritan: Training and Roles Strict Training and Selection Process Rigorous Selection Criteria Many people aspire to become Samaritans, believing they have the necessary skills. However, the training and selection process is rigorous. We seek individuals who are empathetic, non-judgmental, and capable of listening to distressing and harrowing stories without carrying them home. Role of Samaritans Supportive Listening Role As Samaritans, we are ordinary people committed to listening without judgement. We do not wear capes; we simply stand ready to support. Joining Samaritans isn't about finding answers to personal problems but about being receptive and supportive. Personal Experience and Rewards Challenging yet Rewarding Experience Having served as a Samaritan for 6 years, I've found it both challenging and deeply rewarding. It involves listening to a range of experiences, from humorous to heart-wrenching. Joining Samaritans How to Join To become a Samaritan, visit our branch online, fill out an application, and proceed to an interview. There are diverse roles available beyond listening, including support and fundraising. Even roles like replenishing the biscuit barrel contribute significantly to our mission. https://d3imrogdy81qei.cloudfront.net/video_images/7287/Coping_yourself-01.jpg Yes 118 https://www.promentalhealth.co.uk/training/level-3/video/shush https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4087.mp4 SHUSH Listening Tips from Samaritans: SHUSH Method Understanding the SHUSH Method Simple Tips for Effective Listening At Samaritans, we use the SHUSH method to help anyone become a better listener: Show you care: Demonstrate empathy and focus on the person. Have patience: Allow the person to speak at their own pace. Use open questions: Encourage them to expand on their thoughts and feelings. Summarise and reflect: Repeat back what they've said to show understanding. Have courage: Be comfortable with silence, allowing them time to express themselves. Applying SHUSH in Conversation Practical Techniques Anyone Can Use These techniques are straightforward and can be applied naturally in any conversation: Start with caring gestures and maintain eye contact. Ask open-ended questions like "How are you?" to encourage dialogue. Reflect back what they say to show you're listening and understand. Be patient and comfortable with pauses, allowing them time to formulate their thoughts. Using the SHUSH method isn't complicated; it's about showing genuine interest and creating a supportive space for meaningful conversations. https://d3imrogdy81qei.cloudfront.net/video_images/7281/SHUSH-01.jpg Yes 136 https://www.promentalhealth.co.uk/training/level-3/video/the-samaritans https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4088.mp4 The Samaritans Samaritans: Supporting Mental Health Since the 1960s Introduction Samaritans was founded in the late 1950s and early 1960s by Reverend Chad Varah, who was inspired to act after a tragic incident involving a young girl in his parish. Foundation and Growth Origins: Reverend Varah's initiative began in response to the suicide of a young girl who faced difficulties she couldn't comprehend, leading to his decision to support suicide prevention. Early Beginnings: Starting with a simple notice at his church, Samaritans began as a local effort to provide a listening ear to those in need. Expansion: What began with a handful of volunteers quickly grew into a nationwide network, now comprising approximately 226 branches across the UK. Volunteer Network: Today, Samaritans operates with the dedication of over 23,000 volunteers, available 24/7, including leap years. Services Provided Accessible Support: Samaritans offers confidential support to individuals dealing with a wide range of issues, from personal crises to emotional distress. Multi-Channel Access: Support is available through various channels including free phone calls, text messages, emails, letters, and face-to-face meetings. Community Presence: Samaritans extends its support beyond traditional avenues, including presence at major events like concerts and festivals such as Glastonbury. Conclusion Samaritans continues to play a vital role in suicide prevention and emotional support, ensuring help is always available to those in need across the UK. https://d3imrogdy81qei.cloudfront.net/video_images/7285/The_Samaritans-01.jpg Yes 154 https://www.promentalhealth.co.uk/training/level-3/video/initiating-a-conversation https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4086.mp4 Initiating a conversation Supporting Someone with Mental Health Concerns Recognising and Approaching Identifying someone who may need help: Sometimes you may notice colleagues at work, family members, or people in your community who seem to be struggling. Approaching the Conversation Tips for initiating a supportive conversation: Approach them directly and respectfully. Ask if they're okay and if there's something they want to talk about. Provide a safe and non-judgmental space for them to open up. Avoid pushing them to talk before they're ready. Use reflective listening to show understanding: repeat back what they've said to confirm. Be comfortable with silence if they need time to gather their thoughts. Offering Support and Guidance Helping them find the right support: If the problem seems overwhelming, suggest they seek help from their GP, NHS services, or organisations like the Samaritans. Emphasise that seeking help is free, confidential, and could provide the answers they need. https://d3imrogdy81qei.cloudfront.net/video_images/7273/Initiating_a_conversation-01.jpg Yes 90 https://www.promentalhealth.co.uk/training/level-3/video/coping-yourself https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4082.mp4 Coping yourself Samaritans Support Network and Process Overview of Samaritans Support Strong Support Network At Samaritans, we operate with a robust support system. Each shift has a minimum of two Samaritans available. Shift Structure and Communication Shift Procedures Shifts are three hours long. Before starting, Samaritans check in with a designated leader via phone to confirm readiness and well-being. The leader ensures both Samaritans are mentally prepared and ready for duty, fostering a supportive environment. Handling Calls and Debriefing Call Management and Debriefing During shifts, Samaritans handle calls, texts, and emails, maintaining caller confidentiality. After each shift, a debriefing session with the leader helps process the calls and any emotional impact, ensuring peace of mind before leaving. Personal Support and Debriefing Supporting Each Other Even after shifts, Samaritans have access to support. If needed, they can call Samaritans anonymously for a chat or reach out to internal resources, including psychiatrists if necessary. This process ensures that every Samaritan has the necessary support to manage their emotional well-being effectively. https://d3imrogdy81qei.cloudfront.net/video_images/7271/Coping_yourself-01.jpg Yes 153 https://www.promentalhealth.co.uk/training/level-3/video/empathy-and-sympathy https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4085.mp4 Empathy and Sympathy Understanding Empathy vs Sympathy - Samaritans' Perspective Empathy in Supporting Others Empathy defined: At Samaritans, we emphasise empathy over sympathy in our approach to supporting individuals: We listen attentively and seek to understand the person's experiences. Our role is to empathise with their feelings and perspectives. We create a safe space for them to share their thoughts and emotions. Empathy allows us to connect without assuming we fully understand their pain. The Difference Between Empathy and Sympathy Key distinctions: Empathy: Involves listening and seeking to understand without assuming shared experiences. Sympathy: Involves acknowledging another's feelings based on shared experiences or understanding. Our volunteers provide empathic support by encouraging dialogue and offering a listening ear, ensuring individuals feel heard and supported during their time of need. https://d3imrogdy81qei.cloudfront.net/video_images/7275/Empathy_and_Sympathy-01.jpg Yes 94 https://www.promentalhealth.co.uk/training/level-3/video/is-crying-a-sign-of-weakness https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4083.mp4 Is it OK to cry? Emotional Well-being: Accepting and Expressing Feelings Changing Attitudes Towards Crying Attitudes Over Time In the past, crying was seen as a sign of weakness. Today, it's recognised as a healthy way to release emotions. Encouraging Emotional Expression Expressing Emotions It's important to allow yourself to cry and express your feelings, regardless of gender stereotypes. Supporting Others Providing Support If you see someone upset, give them space to process their emotions. Afterwards, offer support and a listening ear. Empathy and Understanding Empathy Over Sympathy Show empathy towards others' feelings without necessarily feeling sorry for them, creating a supportive environment. https://d3imrogdy81qei.cloudfront.net/video_images/7279/Is_it_OK_to_cry-01.jpg Yes 88 https://www.promentalhealth.co.uk/training/level-3/video/ways-to-contact-the-samaritans https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4089.mp4 Ways to contact the samaritans Samaritans Contact Methods Face-to-Face Support Availability of Face-to-Face Support Face-to-face support is available at select Samaritans branches: Not all branches offer face-to-face support. Visitors can simply turn up, knock on the door, and if a volunteer is available, they will provide face-to-face counselling. Contacting Samaritans via Text or Email Using Text or Email for Support Many people choose to contact Samaritans via text or email: Response times may vary depending on the branch. Due to the nature of the system, emails or texts may be handled by different branches, causing delays. Note: Currently, replies may experience delays due to routing between branches. Future Developments with WhatsApp Future WhatsApp Support Samaritans aims to introduce a WhatsApp instant messaging system: This system will operate similarly to a telephone call, providing immediate engagement. Expected launch is anticipated early next year. WhatsApp will facilitate real-time support, enhancing accessibility and responsiveness. https://d3imrogdy81qei.cloudfront.net/video_images/7283/Ways_to_contact_the_samaritans-01.jpg Yes 114 https://www.promentalhealth.co.uk/training/level-3/video/who-can-be-affected-and-what-are-the-common-triggers https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4015.mp4 Who can be affected and what are the common triggers Understanding Mental Ill Health: Common Triggers and Impact Who Can Be Affected by Mental Ill Health? Mental ill health can affect anyone and everyone. Statistically, approximately one in four individuals will experience a mental health issue at some point in their lives, either personally or through someone close to them. Common Triggers for Mental Ill Health There are various triggers that can lead to mental ill health: Major triggers such as depression or anxiety Day-to-day stressors like job changes, relocation, bereavement, relationship issues Realization of irrational thoughts or phobias These triggers may manifest as a feeling of not coping well, prompting individuals to seek help and support. However, some may endure silently, believing there is no assistance available or feeling hopeless. Denial and Mental Ill Health Many individuals may deny or not acknowledge their mental health issues, which can be stressful in itself. Stress, encompassing workplace, relationship, or life events, plays a significant role in exacerbating mental health challenges. Familial Influence on Mental Health The presence of mental ill health in the family does not necessarily predispose someone to experience it themselves. Growing up with mental health issues can normalize them, but it does not guarantee that one will automatically inherit or develop similar issues. https://d3imrogdy81qei.cloudfront.net/video_images/7111/Who_can_be_affected_and_what_are_the_common_triggers-01.jpg Yes 147 https://www.promentalhealth.co.uk/training/level-3/video/confidentiality-expert https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4081.mp4 Confidentiality Confidentiality and Follow-Up Support at Samaritans Confidentiality of Calls Anonymity and Confidentiality When contacting Samaritans by phone, calls are completely anonymous: At the branch level, Samaritans cannot trace or identify incoming calls. Call details do not appear on phone bills, ensuring privacy. This anonymity allows callers to feel secure and comfortable seeking support. Follow-Up Support Providing Continued Support Samaritans offers follow-up calls for ongoing support: For example, after a medical appointment causing anxiety, Samaritans can arrange follow-up calls. Volunteers initiate conversations to check on the caller's well-being and offer emotional support. Follow-up calls can be scheduled based on the caller's needs and preferences. Support continues until the caller feels less anxious or chooses less frequent contact. Callers are assured that Samaritans is available whenever needed, providing a compassionate listening ear. https://d3imrogdy81qei.cloudfront.net/video_images/7269/Confidentiality-01.jpg Yes 120 https://www.promentalhealth.co.uk/training/level-3/video/example-counsellor-meeting https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4007.mp4 Example counsellor meeting Support Session with Susanna: Coping Strategies and Advice Confidentiality and Support Establishing Confidentiality Hello, I'm Susanna. Everything you share with me today is confidential unless I believe there's a risk of harm to you or someone else. Discussing Workplace Challenges Exploring Work Issues You've mentioned feeling down due to a new line manager who criticises your work. Let's talk about how this is affecting you. Impact on Personal Life Impact at Home How has this situation been affecting you outside of work, especially at home? Reflecting on Past Experiences Previous Work Experience You've faced similar challenges before. How did you handle them previously? Strategies for Coping Detaching from Work Let's explore strategies to help you leave work-related stress at work and enjoy your time at home. Seeking Support and Planning Ahead Seeking Support and Planning Ahead We can plan to involve HR and discuss strategies to address these issues effectively. Continued Support and Review Ongoing Support Plan Let's set up regular sessions to monitor your progress and adjust our approach as needed. https://d3imrogdy81qei.cloudfront.net/video_images/7173/Example_councillor_meeting-01.jpg Yes 793 https://www.promentalhealth.co.uk/training/level-3/video/managing-workloads https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4026.mp4 Managing workloads Impact of Heavy Workloads on Mental Health: Insights and Considerations Understanding Workload and Mental Health Does a heavy workload always lead to mental health issues? It's not inevitable; individuals' coping mechanisms play a crucial role: Heavy workloads can be managed if there's a foreseeable end. People react differently—some seek help, while others push themselves excessively. Awareness of workload intensity is key to preventing mental strain. Factors Contributing to Workload Stress Is workload stress solely about volume? It can also result from: Tasks exceeding capabilities or unrealistic self-expectations. Perceived pressure to achieve unattainable goals. When to Discuss Workload Concerns When should employees consider discussing workload issues? Employees should: Recognise when workload affects their life and work performance. Approach their line manager for support and adjustments. Ensure the conversation focuses on workload impact, not personal inadequacy. https://d3imrogdy81qei.cloudfront.net/video_images/7137/Managing_workloads-01.jpg Yes 154 https://www.promentalhealth.co.uk/training/level-3/video/anxiety---professionals-discussion https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4022.mp4 Anxiety - professionals discussion Understanding Anxiety: Symptoms, Effects, and Coping Strategies What is Anxiety? Anxiety Definition: Anxiety is a widespread condition that drives individuals to seek counselling or other forms of help. Impact of Anxiety: It affects individuals in ways that may not be immediately apparent, often manifesting through various symptoms and behaviours. Anxiety Symptoms Panic Episodes: A significant symptom of anxiety, panic episodes can be distressing and include shortness of breath, disorientation, stomach issues, headaches, and emotional distress. Environment Avoidance: After experiencing panic episodes in specific settings like shops or concerts, individuals may avoid those places altogether, restricting their daily life. Physical Symptoms: Anxiety can cause physical manifestations such as headaches, stomach problems, and muscle tension leading to pain. Effects of Anxiety Sleep Disturbances: Anxiety can disrupt sleep patterns, causing oversleeping, insomnia, or waking up during the night with racing thoughts. Medication and Coping: Some may resort to alcohol or drugs to manage anxiety, though this can lead to additional problems. Seeking help from a GP may involve medication and counselling. Recognising Anxiety Visible Signs: Anxiety can be noticeable through body language such as hand clasping, fidgeting, or avoiding eye contact, often observed by others. Performance Anxiety: While a manageable level of anxiety can enhance performance, excessive anxiety that overwhelms normal functioning indicates a need for support. Seeking Help: It's crucial to seek help when anxiety interferes significantly with daily life or causes excessive worry beyond the situation itself. https://d3imrogdy81qei.cloudfront.net/video_images/7125/Anxiety_-_professionals_discussion-01.jpg Yes 283 https://www.promentalhealth.co.uk/training/level-3/video/recognising-changes-in-an-employee https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4000.mp4 Recognising changes in an employee Recognising and Supporting Mental Health in the Workplace Identifying Signs of Stress and Mental Ill Health Recognising signs of stress or mental ill health in employees is crucial: Signs may vary between individuals and types of mental health issues. Changes in mood, interaction with colleagues, decision-making ability, workload management, and focus are key indicators. Other signs include excessive tiredness, reduced interest in work, increased absenteeism, changes in appetite, and heightened smoking or drinking. Work-related factors like long hours, lack of breaks, unrealistic expectations, and poor managerial support can contribute. Early intervention and support can mitigate these issues. Creating a Supportive Workplace Environment A healthy, open, and non-discriminatory environment benefits both employees and employers: Employees should feel comfortable discussing stress or mental health concerns with managers. Fear of discrimination or career implications often prevents employees from seeking help. Managers and employers should strive to improve mental health awareness and support. It's essential to foster a culture where mental health is prioritised and stigma is reduced. Business Impact of Mental Health Issues High levels of stress can impact business performance: Reduced commitment, performance, attendance, and productivity are common outcomes. Employers need systems to assess, manage, and monitor stress effectively. Mental health awareness training for employees and management can promote a positive workplace culture. Addressing mental health proactively benefits both the organisation and its employees. https://d3imrogdy81qei.cloudfront.net/video_images/7217/Recognising_changes_in_an_employee-01.jpg Yes 187 https://www.promentalhealth.co.uk/training/level-3/video/what-is-mental-ill-health https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3984.mp4 Recognising mental ill health Mental Ill Health: Effects and Understanding Impact of Mental Ill Health Behavioural and Emotional Changes: Mental ill health can lead to significant changes in behaviour, emotions, and thought patterns, affecting daily functioning. Personal Harm and Risk: It may result in personal harm or suffering and, in some cases, pose a danger to the individual and others around them. Impact on Work and Home Life: Mental ill health can impair performance at work and affect relationships with colleagues, friends, and family. Symptoms and Signs Cognitive and Emotional Symptoms: Individuals may struggle with clarity of thought, experience mood swings, changes in appetite, and disrupted sleep patterns. Loss of Interest and Isolation: They may lose interest in activities they once enjoyed, leading to increased isolation and withdrawal. Behavioural Changes: This can include irritability, abruptness, changes in language use, and neglect of personal hygiene. Types of Mental Health Problems Common Issues: Stress, anxiety, depression, phobias, OCD, and eating disorders are prevalent mental health challenges. Less Common Disorders: Bipolar disorder, schizophrenia, and personality disorders require specialized attention and understanding. Causes and Support Factors Contributing to Mental Ill Health: Various factors can influence mental health, and understanding these complexities is crucial in providing effective support. Role of Support: It's essential to offer non-judgmental support and provide information about available resources without attempting to diagnose. https://d3imrogdy81qei.cloudfront.net/video_images/7163/Recognising_mental_ill_health-01.jpg Yes 134 https://www.promentalhealth.co.uk/training/level-3/video/mental-health-definition-and-terminology https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4009.mp4 Mental Health definition and terminology Mental Health vs Mental Ill Health: Understanding and Terminology What is Mental Health and Mental Ill Health? Mental health encompasses everyone's emotional and psychological well-being. Mental ill health occurs when someone struggles to cope with life's challenges and pressures. Unhelpful Terminology to Avoid Terms like "off their head," "going quietly mad," "not fully functioning," or "short of a picnic" are not constructive when discussing mental ill health. These terms can: Discourage seeking help Create feelings of being labelled or judged Dismiss the seriousness of the person's experiences Why Avoid These Terms? Using stigmatising language can prevent individuals from seeking necessary support. It may make them feel misunderstood or ashamed, hindering their willingness to open up about their feelings. Recommended Terminology Instead of stigmatising terms, use: "Difficulty in coping with things" "Feeling things aren't quite right at the moment" "Not feeling at my best" Or any personal description that accurately reflects your feelings. When talking to someone else about their mental well-being, consider starting with supportive statements such as, "I've noticed things aren't as easy for you as they used to be." This approach encourages open dialogue. https://d3imrogdy81qei.cloudfront.net/video_images/7109/Mental_Health_definition_and_terminology-01.jpg Yes 106 https://www.promentalhealth.co.uk/training/level-3/video/empathy https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4014.mp4 Empathy Effective Communication Techniques in Supportive Conversations Encouraging Openness in Conversations Creating a comfortable environment: When starting a conversation, focus on making the other person feel at ease: Show genuine interest and active listening. Provide empathic support by understanding their perspective. Ensure they feel heard and supported in sharing their concerns. Set aside uninterrupted time for the conversation to maintain focus. Understanding Empathic Support Defining empathy: Empathy means understanding someone else's feelings and experiences without fully immersing yourself in them: Listen attentively and reflectively. Acknowledge their emotions and provide supportive responses. Offer assistance in a non-intrusive manner. Respect their need for confidentiality and trust. Avoiding Unhelpful Behaviours Things to avoid when empathizing: Being distracted or not fully attentive. Allowing interruptions such as phone calls or knocks on the door. Starting a conversation when you are preoccupied or under pressure. Importance of Body Language Using effective body language: Maintain good eye contact and an open, relaxed posture. Be mindful of your gestures and avoid fidgeting or looking away. Observe the other person's body language and mirror it subtly. Avoid defensive gestures like crossing arms or appearing distracted. https://d3imrogdy81qei.cloudfront.net/video_images/7129/Empathy-01.jpg Yes 233 https://www.promentalhealth.co.uk/training/level-3/video/supporting-someone-with-suicidal-thoughts https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7082.mp4 Supporting someone with suicidal thoughts How to Support Someone Expressing Suicidal Thoughts When someone you are helping begins to express suicidal thoughts, it can be an emotional and challenging moment. However, your calm presence, active listening, and compassionate response can make a genuine difference. Remember: you are not there to diagnose or solve every problem. Your role is to listen, keep them safe in the moment, and help them access professional support. The following five-step process can guide you through the situation clearly and safely. Step 1 – Establish Contact Create a safe, private, and quiet space to talk if possible. Speak gently and make eye contact if appropriate. Use simple, open invitations such as “Are you OK?” or “Do you want to talk?” Your aim here is to build trust and show that you are willing to listen without judgement. Step 2 – Ask How They Feel Encourage them to talk about what’s been happening. Use open questions like “How are you feeling right now?” or “What’s been going on?” Listen carefully, acknowledge their emotions, and avoid offering quick solutions. Often, simply giving someone the chance to speak openly is one of the most powerful supports you can provide. Step 3 – Ask Directly About Suicidal Thoughts If you feel they may be at risk, ask calmly and clearly: “Have you had thoughts about ending your life?” This question does not put the idea into someone’s mind; it shows genuine care. If they say yes, gently ask if they have a plan — how, when, or what they are thinking. If they are in immediate danger, stay with them and do not leave them alone. Step 4 – Summarise Their Feelings Show that you’ve listened and understood what they’ve shared. For example: “It sounds like you’re feeling overwhelmed and very alone right now.” Reflecting their feelings back helps them feel heard and validated, which can reduce distress. Step 5 – Give Hope and Offer Help Reassure them that they are not alone and that help is available. Encourage them to reach out to someone they trust, their GP, or a mental-health professional. If the situation is urgent, call 999 or take them to the nearest emergency department. They can also contact Samaritans on 116 123 — free, confidential, and available 24/7 in the UK. Your Support Can Save a Life Talking about suicide can feel daunting, but your calm, caring response can genuinely save a life. Remember the five steps: Connect • Ask • Listen • Summarise • Give Hope By staying with them, listening, and guiding them towards professional help, you are giving them the chance to recover safely and feel supported at one of their most vulnerable moments. https://d3imrogdy81qei.cloudfront.net/video_images/12830/Supporting_someone_with_suicidal_thoughts.jpg Yes 184 https://www.promentalhealth.co.uk/training/level-3/video/supporting-someone-back-to-work https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4027.mp4 Supporting someone back to work - Councillor ideas Supporting Employees Returning to Work After Mental Health Issues Understanding Employee Needs How should you support someone returning to work after mental health issues? It's crucial to understand their specific needs: Discuss with them to identify what support they require. Consider options such as phased return hours, altered workdays, or workplace support. Regular contact with HR or a designated person may be beneficial. Accommodate time off for medical appointments or therapy sessions. Employee Involvement in the Process Should the employee be involved in decision-making? Absolutely, they should be actively involved: Empower them to participate in decisions about their return. Ensure the process is collaborative and meets their needs. Practical Steps for Easing the Return What can employees do to facilitate their return to work? Employees can: Consider practical adjustments that work for both parties. Explore options like flexible working hours or remote work arrangements. Discuss alternative work environments or teams if beneficial. Utilise phased rehabilitation hours to ease back into work. Allocate time for necessary appointments and check-ins with HR or managers. https://d3imrogdy81qei.cloudfront.net/video_images/7149/Supporting_someone_back_to_work_-_Councillor_ideas-01.jpg Yes 123 https://www.promentalhealth.co.uk/training/level-3/video/self-harm https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/3998.mp4 Self harm Understanding Self-Harm: Causes, Signs, and Support What is Self-Harm? Self-harm is the deliberate and intentional act of causing harm or damage to one's own body. Prevalence and Demographics Self-harm is more commonly observed among younger individuals as a way to express emotional distress, though it affects people across all demographics. Causes of Self-Harm Self-harm may occur due to various reasons: Emotional distress from specific problems or situations Continued as a coping mechanism for ongoing emotional issues Linked to difficulties at work or school, challenging relationships, or sexual identity Resulting from traumatic experiences like death, physical, or sexual abuse Psychological causes such as hearing voices or borderline personality disorder Methods of Self-Harm Methods of self-harm include: Cutting, scratching, piercing, or burning the skin Substance abuse (e.g., drugs, alcohol) Excessive exercising Signs of Self-Harm Signs that someone may be self-harming include: Bruises, cuts, or burns on arms, wrists, chest, or thighs Concealing body parts to hide evidence of self-harm Displays of depression, low self-esteem, self-blame, and withdrawal from social interactions Impact and Risks Self-harm is linked to anxiety, depression, and a heightened risk of suicide. Some individuals may use self-harm as a way to manage intense emotional distress and prevent suicidal thoughts. Support and Treatment It's crucial for individuals who self-harm to seek support and treatment: Confidential counselling and therapy can help address underlying emotional issues Support groups and helplines provide a safe space for individuals to discuss their feelings Medical professionals can offer guidance on managing self-harming behaviours If you or someone you know is struggling with self-harm, seek help from trusted sources such as NHS or Samaritans. https://d3imrogdy81qei.cloudfront.net/video_images/7199/Self_harm-01.jpg Yes 163 https://www.promentalhealth.co.uk/training/level-3/video/the-employer-assistance-program https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4025.mp4 The employer assistance program Employer Assistance Programme (EAP): Benefits and Operation Overview of EAP What is an Employer Assistance Programme (EAP)? An EAP involves employers purchasing counselling services for their employees from external providers: Services are confidential and typically offer up to six counselling sessions. Counselling helps employees manage personal issues affecting their work life. Support includes coping strategies, adjusting work hours, and guidance on communication with HR or managers. Implementation and Practicality How does an EAP work? Employers can either enrol in EAPs as needed or as a proactive measure: Pre-enrolling ensures immediate support availability for employees in crisis. HR departments manage the implementation, ensuring confidentiality and effective support delivery. Benefits to Employers Why should employers consider EAPs? Benefits to employers include: Increased employee engagement and job satisfaction. Reduced absenteeism due to better mental health support. Enhanced workplace support and team cohesion through shared experiences. https://d3imrogdy81qei.cloudfront.net/video_images/7131/The_employer_assistance_program-01.jpg Yes 163 https://www.promentalhealth.co.uk/training/level-3/video/the-role-of--councillor https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4024.mp4 The role of councillor Role of a Counsellor in Mental Health Support Overview of Counsellors' Support What do counsellors do? Counsellors provide crucial support for individuals facing mental health challenges through various channels: Employer Assistance Programs: Employers may offer confidential counselling services as part of support programs. Referrals: Individuals may seek counselling independently through GP recommendations, internet searches, or directories. Approach and Methodology Client-focused approach: Counsellors do not prescribe solutions but facilitate clients in finding their own paths: Help clients develop coping strategies and find relevant resources. Long-term counselling explores past influences on current challenges, aiming for client-driven resolutions. Recognises the individuality of each client's needs and progress. Duration and Expectations Short-term vs Long-term counselling: While short-term sessions may focus on immediate coping mechanisms: Understanding the impact of mental health on daily life. Long-term counselling aims to provide ongoing support without guaranteeing complete resolution. Focuses on creating a supportive, non-judgmental environment for client progress. https://d3imrogdy81qei.cloudfront.net/video_images/7153/The_role_of_councillor-01.jpg Yes 170 https://www.promentalhealth.co.uk/training/level-3/video/where-is-the-best-location-to-start-a-conversation https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4013.mp4 Where is the best location to start a conversation Best Practices for Confidential Conversations in the Workplace Optimal Locations for Confidential Conversations Choosing the right setting: When initiating a conversation, it's crucial to select a suitable environment: Plan ahead and find a quiet, private room away from distractions. Avoid areas with CCTV coverage to ensure privacy. Ensure there are no interruptions such as phone calls or knocks on the door. If in an open plan office, have a legitimate reason to see them to avoid speculation. Make the person feel comfortable and reassured about confidentiality. Places to Avoid for Confidential Conversations Locations to steer clear of: Open plan offices where conversations can be overheard by colleagues. Corridors or hallways with passing traffic. Outdoor areas where sound carries and privacy is compromised. Anywhere the person may feel uneasy or worried about confidentiality. https://d3imrogdy81qei.cloudfront.net/video_images/7135/Where_is_the_best_location_to_start_a_conversation-01.jpg Yes 99 https://www.promentalhealth.co.uk/training/level-3/video/how-important-is-confidentiality https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/4012.mp4 How important is confidentiality Importance of Confidentiality in Mental Health Conversations Why is Confidentiality Important? Confidentiality is crucial: Individuals often wait a long time before disclosing mental health issues. Reassurance is needed that discussions will remain private. Exceptions may include safeguarding concerns but are less relevant during initial disclosures. Reassuring Confidentiality in Conversations How to reassure confidentiality: Ensure the person knows their information will stay confidential unless there's a need to escalate. State clearly that discussions will remain private within the room. Only escalate information on a need-to-know basis if it affects employment conditions significantly. https://d3imrogdy81qei.cloudfront.net/video_images/7121/How_important_is_confidentiality-01.jpg Yes 118 https://www.promentalhealth.co.uk/training/level-3/video/what-mental-health-in-the-workplace-really-means https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7267.mp4 What is Mental Health in the Workplace Understanding Mental Health in the Workplace Mental health in the workplace is an important topic for employers, managers and employees. Before discussing policies, risk assessments or support tools, it is essential to understand what mental health at work actually means. Mental health at work is not about diagnosing medical conditions. Instead, it focuses on how people think, feel, cope and function while performing their daily work. Mental Health Affects Everyone Mental health is not something that affects only a small number of people. Everyone has mental health, and it can change over time depending on circumstances, pressure and personal wellbeing. Mental health is often best understood as a continuum rather than a fixed state. It can shift hourly, daily or weekly depending on factors such as: Workload and job pressure Relationships at work Workplace culture and expectations Personal circumstances outside work Think of Mental Health as a Dial, Not a Switch A helpful way to understand mental health is to imagine it as a dial rather than a switch. When the dial is in a positive position, people are more likely to: Concentrate effectively Manage pressure Work productively Interact positively with colleagues However, when the dial shifts in the opposite direction, individuals may begin to feel: Overwhelmed Distracted or unfocused Irritable or withdrawn Mentally or physically exhausted These changes can affect both wellbeing and workplace performance. Different Workplaces Face Different Pressures Every workplace environment presents different demands and challenges. Mental health pressures in one industry may look very different from another. For example: A construction site may involve physical risks and demanding deadlines A care setting may involve emotional pressures and responsibility for others A school may involve high workloads and behavioural challenges A retail environment may involve customer-facing pressure An office environment may involve deadlines, workload and long periods of concentration Even within the same organisation, different roles may place very different demands on individuals. Considering Mental Health Within Your Workplace Organisations should consider mental health within the context of their own working environment. Questions to consider include: What pressures exist within our workplace? Where do employees feel stretched or overloaded? Are there steps we can take to reduce unnecessary stress? Understanding these factors allows organisations to take a more proactive approach to supporting wellbeing. The Impact of Personal Pressures Employees do not leave their personal lives at the door when they arrive at work. Personal challenges can affect how individuals cope in the workplace. These may include: Family pressures Financial worries Health concerns Caring responsibilities These issues can reduce a person’s ability to manage pressure, even if their work duties have not changed. The Role of Employers Employers are not responsible for solving personal problems. However, workplaces should aim to: Avoid creating unnecessary stress Provide reasonable support where appropriate Promote a positive and supportive work environment Taking a proactive approach to mental health can improve both wellbeing and organisational performance. Why Supporting Mental Health Matters Supporting mental health in the workplace is about awareness, prevention and early support. People are the most valuable asset within any organisation. When employees feel supported, they are more likely to: Work safely Maintain consistent performance Collaborate effectively with others When support is missing, problems can build quietly over time until they become much harder to manage. By recognising the importance of mental health, organisations can create a healthier, safer and more productive workplace. https://d3imrogdy81qei.cloudfront.net/video_images/13152/What_is_Mental_Health_in_the_Workplace.jpg Yes 153 https://www.promentalhealth.co.uk/training/level-3/video/why-mental-health-must-be-a-business-priority https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7268.mp4 Why Mental Health Must Be a Business Priority The Business Impact of Mental Health in the Workplace Mental health in the workplace is not only a wellbeing issue — it is also a business issue. When mental health is poorly managed, the effects are often visible in everyday organisational performance. Employers may experience a range of practical consequences including higher sickness absence, increased staff turnover, reduced productivity, more mistakes, workplace conflict and lower morale. Hidden Costs of Poor Mental Health Management Sometimes employees do not immediately leave a role when they are struggling. Instead, they remain at work while experiencing significant pressure or stress. This situation can be damaging for both the individual and the organisation because performance, concentration and motivation may decline over time. Recruiting and training new employees requires time, financial investment and organisational resources. When experienced employees leave due to feeling unsupported or overwhelmed, valuable knowledge and skills are lost. Supporting mental health helps protect the organisation’s investment in its people. Understanding Presenteeism Another important workplace issue is presenteeism. This occurs when someone is physically present at work but is struggling mentally. An employee experiencing presenteeism may feel: Distracted or unable to concentrate Mentally exhausted Anxious or overwhelmed This can lead to errors, poor decision-making and unsafe behaviours. In safety-critical environments such as construction, healthcare or transport, these risks can become particularly serious. Legal and Ethical Responsibilities From both a legal and ethical perspective, employers have a duty to provide a safe and healthy working environment. This responsibility includes both physical health and mental health. While eliminating all stress at work is unrealistic, organisations should identify avoidable pressures and take reasonable steps to reduce them. Treating Mental Health Like Physical Health Mental health should be treated with the same level of seriousness as physical health. For example, most employers would not expect an employee with a physical injury to simply continue working without support. The same approach should apply to mental health challenges. Providing understanding, adjustments or early support can help employees recover more quickly and maintain their performance. Simple Steps Can Make a Big Difference Improving mental health at work does not always require complex or expensive solutions. Often the most effective improvements come from simple actions such as: Clear workloads and expectations Supportive management Open communication Early conversations when concerns arise These steps can significantly improve workplace wellbeing and organisational performance. The Benefits of Supporting Mental Health When organisations prioritise mental health, employees are more likely to feel valued, supported and engaged. This can lead to: Stronger teamwork Higher productivity Better decision-making A more sustainable and resilient organisation Making mental health a priority is not about achieving perfection. It is about being proactive, consistent and committed to continuous improvement. https://d3imrogdy81qei.cloudfront.net/video_images/13154/Why_Mental_Health_must_be_a_Business_Priority.jpg Yes 144 https://www.promentalhealth.co.uk/training/level-3/video/stress-risk-assessments https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7272.mp4 Stress Risk Assessments Stress Risk Assessments in the Workplace Stress risk assessments are often misunderstood, but when used correctly they are one of the most practical tools for managing mental health and workplace stress. A stress risk assessment is not simply paperwork. Its purpose is to identify workplace pressures, understand who may be affected and decide on reasonable actions to reduce avoidable stress. What Is a Stress Risk Assessment? A stress risk assessment helps organisations identify work-related factors that may contribute to stress. It focuses on the workplace environment rather than individual medical issues. At its simplest, an effective stress risk assessment asks a series of practical questions: What aspects of work could cause stress? Who might be affected and how? What support or control measures are already in place? What improvements could reasonably be made? How will these actions be reviewed? Answering these questions helps organisations move from simply recognising problems to taking practical steps to manage them. Common Workplace Stress Factors Stress risk assessments should focus on work-related pressures, including factors such as: Workload and deadlines Shift patterns or long working hours Role clarity and expectations Management and colleague support The working environment Organisational change The goal is to identify areas where workplace pressures may be increased and determine whether improvements are possible. Not About Diagnosing Individuals It is important to understand that stress risk assessments are not about diagnosing individuals or collecting personal medical information. Instead, they focus on the working environment and identifying factors that may increase the risk of stress across teams or departments. Stress Risk Assessments Should Be Reviewed Stress risk assessments should not be treated as static documents. They should be reviewed whenever there are significant changes within the workplace. Examples of situations that may require review include: Organisational restructuring Introduction of new systems or processes Staffing changes Increased sickness absence Complaints or concerns raised by employees Regular reviews ensure the assessment remains relevant and effective. Individual Stress Risk Assessments In some situations, it may also be appropriate to carry out an individual stress risk assessment. This may occur when: An employee raises concerns about stress There are signs that someone may be struggling Support or adjustments may be required These assessments should always be handled sensitively and focus on practical adjustments and support rather than blame. Preventing Problems Before They Escalate When used effectively, stress risk assessments help organisations move from reacting to problems towards preventing them. They support: Safer working environments Clearer expectations Earlier identification of workplace pressures Proactive support for employees The true value of a stress risk assessment is not the document itself, but the actions, improvements and conversations it creates. https://d3imrogdy81qei.cloudfront.net/video_images/13160/Stress_Risk_Assessments.jpg Yes 125 https://www.promentalhealth.co.uk/training/level-3/video/six-key-areas-to-check-when-managing-workplace-stress https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7271.mp4 Six Key Areas to Check When Managing Workplace Stress Managing Workplace Stress: The Six Key Risk Areas To manage workplace stress effectively, organisations must look beyond individual situations and consider the wider working environment. A practical way to do this is by examining six key areas that commonly influence stress levels in the workplace. These areas help employers identify risks early and take practical steps to support employee wellbeing. 1. Demands The first area is demands. This includes workload, deadlines, working hours and the physical working environment. Employers should consider whether expectations are realistic and whether employees have the time, tools and resources needed to carry out their work effectively. High workloads, tight deadlines or poor working conditions can increase stress if they continue for long periods without support. 2. Control The second area is control. This refers to the level of influence employees have over how they complete their work. When people have little or no control over their pace, methods or schedule, stress levels can increase. Even small amounts of flexibility or decision-making authority can significantly improve confidence, motivation and coping ability. 3. Support The third area is support. This includes support from managers, colleagues and the organisation. Support may involve: Clear guidance and supervision Access to training and development Constructive feedback The ability to ask for help when needed Employees are far more likely to manage pressure successfully when they know that help is available and their concerns will be taken seriously. 4. Relationships The fourth area focuses on workplace relationships. Positive working relationships help reduce stress, while problems such as conflict, bullying, poor communication or unfair treatment can significantly increase it. Healthy organisations address issues early rather than allowing negative behaviours to become normalised. 5. Role Clarity The fifth area is role clarity. Employees need to clearly understand what is expected of them and where their responsibilities begin and end. Unclear roles, conflicting demands or constantly changing expectations can quickly become a source of workplace pressure. Clear job descriptions, consistent expectations and effective communication help prevent confusion and unnecessary stress. 6. Change The final area is change. Change is common in most organisations, but it can increase stress when it is poorly managed. Stress levels may rise when employees: Do not understand the reasons for change Feel unprepared for new responsibilities Receive limited communication or support Clear communication, consultation and support during periods of change help reduce uncertainty and anxiety. Reviewing Stress Risks Regularly These six areas are closely connected, and problems in one area often affect others. By regularly reviewing demands, control, support, relationships, role clarity and change, organisations can identify stress risks early and take practical steps to prevent them escalating. Proactive management of workplace stress helps create healthier, safer and more productive working environments. https://d3imrogdy81qei.cloudfront.net/video_images/13158/Six_Key_Stress_Areas_that_you_can_check.jpg Yes 134 https://www.promentalhealth.co.uk/training/level-3/video/common-workplace-causes-of-poor-mental-health https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7270.mp4 Common Workplace Causes of Poor Mental Health Common Causes of Mental Health Pressures in the Workplace Mental health in the workplace is rarely affected by a single issue. In most cases it develops over time as a result of ongoing pressures that gradually build up. Understanding these pressures helps organisations identify risks early and take practical steps to reduce avoidable stress. Workload and Work Intensity One of the most common contributors to workplace stress is workload. This does not simply mean the amount of work someone has to complete. Workload pressure can also relate to: The intensity of the work How quickly tasks must be completed Unclear priorities or expectations Long working hours or unrealistic deadlines When these pressures continue over long periods, they can gradually reduce a person’s ability to cope. Lack of Support Another significant factor affecting mental health at work is a lack of support. When employees feel unsupported by managers or colleagues, even manageable workloads can start to feel overwhelming. Support includes more than simply being friendly. It may involve: Access to guidance and advice Constructive feedback Training and development opportunities Confidence that asking for help will not lead to criticism or judgement Low Levels of Control Stress can also increase when employees feel they have little control over how their work is carried out. Examples of low control may include: No flexibility in how tasks are completed No input into work schedules Limited ability to prioritise tasks Providing employees with reasonable control over their work methods, pace or scheduling can significantly improve wellbeing. Workplace Relationships Workplace relationships also play a major role in mental health. Negative experiences such as conflict, poor communication, bullying or unfair treatment can seriously impact wellbeing. Even relatively small tensions, if left unresolved, can grow into larger issues that increase stress and reduce morale. Physical Workplace Factors Physical working conditions should not be overlooked when considering mental wellbeing. Examples of physical factors that may contribute to stress include: Poor workstation setup or discomfort Noisy or distracting environments Fatigue caused by shift patterns Physical pain or discomfort while working Improving the physical environment can help reduce stress and support employee resilience. Pressures Outside of Work Employees also bring pressures from their personal lives into the workplace. Examples may include: Family responsibilities Financial worries Health concerns Caring responsibilities These pressures can reduce someone’s capacity to cope, even if their work responsibilities have not changed. The Role of the Workplace The role of employers and organisations is not to solve personal problems. However, workplaces should recognise when work-related pressures may be adding to existing stress. Employers should aim to reduce avoidable workplace pressures wherever reasonably possible. Recognising the Contributing Factors Understanding the common causes of workplace stress is the first step towards managing them effectively. By recognising these factors early, organisations can take practical and proactive steps to create healthier, safer and more supportive working environments. https://d3imrogdy81qei.cloudfront.net/video_images/13156/Common_Workplace_Causes_of_Poor_Mental_Health.jpg Yes 130 https://www.promentalhealth.co.uk/training/level-3/video/having-supportive-conversations-about-mental-health https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7273.mp4 Having Supportive Conversations About Mental Health How to Start Supportive Mental Health Conversations at Work For many managers, one of the most difficult parts of supporting mental health in the workplace is knowing how to begin a conversation. There is often concern about saying the wrong thing, making matters worse or starting a discussion that feels difficult to manage. However, supportive conversations are an essential part of creating a healthier workplace. The goal is not to diagnose a person or solve everything immediately. The aim is to create a safe, respectful space where someone feels able to talk if they want to. Why Supportive Conversations Matter When managers avoid conversations about mental health, warning signs can be missed and problems may build quietly over time. Early, supportive discussions can help: Identify concerns before they become more serious Reduce the risk of absence or crisis Show employees that support is available Build trust between managers and teams Focus on Creating a Safe Space A supportive conversation should not feel like an investigation or a judgement. It should feel calm, private and respectful. The purpose is to let the employee know that: You have noticed something may not be right You are willing to listen Support can be explored if needed This approach encourages openness without pressure. Use Open and Supportive Questions The way questions are phrased can make a significant difference. Open, supportive questions are usually the most effective. Examples include: How are things at the moment? Is anything at work feeling particularly difficult right now? What support would be helpful over the next couple of weeks? These questions invite discussion while allowing the employee to decide how much they want to share. Avoid Judgemental or Accusatory Language Language that feels critical or dismissive can quickly shut down a conversation. Managers should avoid phrases such as: You look stressed What is wrong with you? Everyone else seems to be coping This type of wording may make someone feel judged, defensive or isolated. Supportive language should always be calm, neutral and respectful. Listening Is Just as Important as Asking Good supportive conversations depend not only on asking the right questions, but also on listening properly. Managers should: Allow pauses Avoid interrupting Give the person time to think Resist the urge to solve everything immediately Sometimes employees need time to gather their thoughts before they can explain what is happening. Do Not Jump Straight to Time Off One common mistake is moving too quickly to discussions about time away from work. Although time off may be appropriate in some situations, asking How much time off do you need? too early can make an employee feel pushed aside rather than supported. Where possible, it is often better to explore practical support options first, such as adjustments, workload review or more regular check-ins. Make Supportive Check-Ins Routine Supportive conversations should not only happen during crisis situations. They are most effective when they are part of regular management practice. When routine check-ins are normal, employees are more likely to raise concerns early. This helps organisations respond before issues develop into longer-term absence or more serious difficulties. Genuine Concern Matters More Than Perfect Words Managers do not need to get every word exactly right. What matters most is showing genuine concern, listening carefully and taking reasonable steps to offer support. A calm, respectful conversation can make a significant difference to how supported someone feels at work and can be an important first step towards improving workplace mental health. https://d3imrogdy81qei.cloudfront.net/video_images/13162/Supportive_conversations.jpg Yes 126 https://www.promentalhealth.co.uk/training/level-3/video/individual-support-plans-and-early-warning-signs https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7274.mp4 Individual Support Plans and Early Warning Signs Using Individual Support Plans to Support Mental Health at Work One of the most effective ways to support mental health in the workplace is to recognise that people respond to pressure differently. What may be a clear warning sign for one person may not be noticeable for another. Some individuals may become quieter or withdrawn, while others may appear more irritable, make more mistakes or struggle with concentration. Because of these differences, individual support plans can be a valuable tool for managers and organisations. What Is an Individual Support Plan? An individual support plan is a simple and practical document that helps managers and employees agree on how best to support wellbeing at work. It is important to understand that a support plan is not a medical record and does not require employees to disclose personal health details they are uncomfortable sharing. Instead, the plan focuses on practical workplace adjustments and communication that can help someone remain well and productive at work. Key Areas to Include in a Support Plan A well-designed support plan usually focuses on several important areas. What Helps the Individual Stay Well? This section identifies factors that help the employee remain productive and comfortable at work. Examples may include: Clear priorities and expectations Regular check-ins with managers Flexible working arrangements A quieter or less distracting workspace Early Warning Signs Support plans should also identify early warning signs that pressure may be building. These may include small behavioural changes such as reduced concentration, increased mistakes, withdrawal from colleagues or changes in communication. Triggers or Pressures Identifying situations that may increase stress can help organisations prevent issues from escalating. Examples might include heavy workloads, unclear instructions, tight deadlines or sudden changes to responsibilities. Preferred Support The plan should also consider what support is most helpful when pressure increases and how the employee would prefer that support to be offered. This might involve workload adjustments, additional guidance, more frequent meetings or temporary flexibility in working arrangements. When Should Support Plans Be Created? Support plans work best when they are created during stable periods rather than during a crisis. This allows both the manager and employee to think clearly about what works best. Having a plan in place can reduce uncertainty and give managers greater confidence in responding appropriately if concerns arise. Reviewing and Updating Support Plans Support plans should not be treated as fixed documents. They should be reviewed periodically and updated if circumstances change. Examples of situations that may require review include: Changes to job roles or responsibilities Adjustments to workload Organisational restructuring Changes in personal circumstances Creating a Supportive Workplace By recognising individual needs and identifying early warning signs, organisations can respond earlier and prevent issues from escalating. Individual support plans help reduce the likelihood of prolonged absence while creating a more supportive, resilient and productive workplace. https://d3imrogdy81qei.cloudfront.net/video_images/13166/Individual_support_plans_and_early_warning_signs.jpg Yes 114 https://www.promentalhealth.co.uk/training/level-3/video/turning-awareness-into-practical-action https://d3imrogdy81qei.cloudfront.net/videos/course_videos/en/7308.mp4 Turning awareness into practical action Improving Mental Health in the Workplace Understanding mental health in the workplace is an important first step, but awareness alone is not enough. Real improvement happens when organisations turn that awareness into practical action. Supporting mental health at work does not require perfection, and it does not mean solving everything at once. Instead, it involves taking small, consistent steps that reduce unnecessary pressure and encourage early support. Taking a Practical Approach A useful way to begin improving mental health in the workplace is to focus on three simple but important questions. 1. What Are the Main Pressures in the Workplace? The first step is identifying the main sources of pressure affecting employees. These may include: Heavy workloads Staff shortages Poor communication Long or irregular working hours Organisational change Being honest about workplace pressures is essential. Recognising these challenges allows organisations to begin managing them more effectively. 2. What Support Already Exists? The next step is reviewing the support that is already available and considering whether it is working effectively. This support may include: Regular one-to-one meetings with managers Flexible working arrangements Clear reporting structures Manager training on wellbeing and communication Access to employee support services Sometimes support systems exist in policy documents but are rarely used. In these cases, the issue may be lack of communication, awareness or accessibility. 3. What Is One Realistic Improvement? Rather than attempting large changes immediately, organisations should identify one realistic improvement that can be implemented in the short term. This could include: Improving visibility of workloads Introducing regular wellbeing check-ins Reviewing stress risk assessments Clearly signposting support services Small improvements made consistently can have a significant long-term impact. Consistency Matters Mental health support works best when it is visible, consistent and embedded in everyday workplace behaviour. Awareness campaigns and initiatives can be helpful, but long-term change usually comes from: How managers communicate with their teams How concerns are handled How employees are treated when they experience difficulties Understanding Workplace Pressure Supporting mental health does not mean removing all pressure from work. Some level of pressure is normal in most roles. The goal is to prevent avoidable stress from building up and to respond quickly when someone may need additional support. Creating a Healthier Workplace By taking practical and proactive steps, organisations can create safer, healthier and more supportive workplaces. When employees feel valued and supported, they are more likely to perform effectively, contribute positively to their teams and remain engaged with their work. Ultimately, meaningful change happens when organisations are willing to notice concerns, listen to employees and take action. https://d3imrogdy81qei.cloudfront.net/video_images/13164/Turning_awareness_into_practical_action.jpg Yes 134