Mental Health in the Workplace Level 3 (VTQ)

62 videos, 2 hours and 49 minutes

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Listening Tips from Samaritans: SHUSH Method

Understanding the SHUSH Method

Simple Tips for Effective Listening

At Samaritans, we use the SHUSH method to help anyone become a better listener:

  • Show you care: Demonstrate empathy and focus on the person.
  • Have patience: Allow the person to speak at their own pace.
  • Use open questions: Encourage them to expand on their thoughts and feelings.
  • Summarise and reflect: Repeat back what they've said to show understanding.
  • Have courage: Be comfortable with silence, allowing them time to express themselves.

Applying SHUSH in Conversation

Practical Techniques Anyone Can Use

These techniques are straightforward and can be applied naturally in any conversation:

  • Start with caring gestures and maintain eye contact.
  • Ask open-ended questions like "How are you?" to encourage dialogue.
  • Reflect back what they say to show you're listening and understand.
  • Be patient and comfortable with pauses, allowing them time to formulate their thoughts.

Using the SHUSH method isn't complicated; it's about showing genuine interest and creating a supportive space for meaningful conversations.